Question 1

An organization is a

Accepted Answer

A)  stable, formal social structure that takes resources from the environment and processes them to produce outputs. 
B)  formal, legal entity with internal rules and procedures that must abide by laws. 
C)  collection of social elements. 
D)  B and C 
E)  A, B, and C 
A)  stable, formal social structure that takes resources from the environment and processes them to produce outputs. 
B)  formal, legal entity with internal rules and procedures that must abide by laws. 
C)  collection of social elements. 
D)  B and C 
E)  A, B, and C E

Question 2

How is Internet technology useful from a network economics perspective? Give examples.

Accepted Answer

In network economics, the cost of adding a participant in the network is negligible, while the gain in value is relatively much larger. The Internet itself is an example of a successful implementation of network economics-the more people participate, the more valuable and essential a commodity it is. If a company were to provide a service through the Internet such as a project management application, the costs to the company of adding another user are small (as the software infrastructure or application is already built), and the more users are signed up, the more profit is made.

Question 3

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

Accepted Answer

Product differentiation

Question 4

A(n) ________ activity is a part of the organization's infrastructure, human resources, technology, and procurement that makes the delivery of the firm's products or services possible.

Accepted Answer

The answer of A(n) ________ activity is a part of...

Question 5

Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n)

Accepted Answer

A)  entrepreneurial structure. 
B)  divisionalized bureaucracy. 
C)  professional bureaucracy. 
D)  adhocracy. 
A)  entrepreneurial structure. 
B)  divisionalized bureaucracy. 
C)  professional bureaucracy. 
D)  adhocracy.

Question 6

Which of the following would not be considered a disruptive technology?

Accepted Answer

A)  instant messaging 
B)  e-mail 
C)  Internet telephony 
D)  PCs 
A)  instant messaging 
B)  e-mail 
C)  Internet telephony 
D)  PCs

Question 7

In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries.

Accepted Answer

A) True 
 B)False

Question 8

Mass customization is a form of mass production.

Accepted Answer

A) True 
 B)False

Question 9

________ are the expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system.

Accepted Answer

The answer of ________ are the expenses incurred by a...

Question 10

An information system can enhance core competencies by

Accepted Answer

A)  providing better reporting facilities. 
B)  creating educational opportunities for management. 
C)  allowing operational employees to interact with management. 
D)  encouraging the sharing of knowledge across business units. 
A)  providing better reporting facilities. 
B)  creating educational opportunities for management. 
C)  allowing operational employees to interact with management. 
D)  encouraging the sharing of knowledge across business units.

Question 11

The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantage?

Accepted Answer

A)  E-commerce is affected by the law of diminishing returns. 
B)  Internet technologies are universal, and therefore usable by all companies. 
C)  Internet shopping produces cost transparency. 
D)  The Internet enables the production or sales of substitute products or services. 
A)  E-commerce is affected by the law of diminishing returns. 
B)  Internet technologies are universal, and therefore usable by all companies. 
C)  Internet shopping produces cost transparency. 
D)  The Internet enables the production or sales of substitute products or services.

Question 12

Strong linkages to customers and suppliers decrease switching costs.

Accepted Answer

A) True 
 B)False

Question 13

In the strategy of product differentiation, information systems are used to enable new products and services.

Accepted Answer

A) True 
 B)False

Question 14

As described in the chapter case, the competitive force of ________ resulted in Starbuck's downturn in 2008, and it employed information systems in a strategy of ________ to combat this force.

Accepted Answer

A)  traditional competitors; product differentiation 
B)  new market entrants; product specialization 
C)  substitute products; market niche 
D)  customers; customer intimacy 
A)  traditional competitors; product differentiation 
B)  new market entrants; product specialization 
C)  substitute products; market niche 
D)  customers; customer intimacy

Question 15

A virtual company

Accepted Answer

A)  uses the capabilities of other companies without being physically tied to those companies. 
B)  uses Internet technology to maintain a virtual storefront. 
C)  uses Internet technology to maintain a networked community of users. 
D)  provides entirely Internet-driven services, or virtual products. 
A)  uses the capabilities of other companies without being physically tied to those companies. 
B)  uses Internet technology to maintain a virtual storefront. 
C)  uses Internet technology to maintain a networked community of users. 
D)  provides entirely Internet-driven services, or virtual products.

Question 16

The interaction between information systems and organizations is influenced

Accepted Answer

A)  primarily by the decision making of middle and senior managers. 
B)  by many factors, including structure, politics, culture, and environment. 
C)  by two main microeconomic forces: capital and labor. 
D)  primarily by the organization's business processes and culture. 
A)  primarily by the decision making of middle and senior managers. 
B)  by many factors, including structure, politics, culture, and environment. 
C)  by two main microeconomic forces: capital and labor. 
D)  primarily by the organization's business processes and culture.

Question 17

Which of the following industries has not been disrupted by the Internet?

Accepted Answer

A)  encyclopedias 
B)  newspapers 
C)  clothing 
D)  air travel 
A)  encyclopedias 
B)  newspapers 
C)  clothing 
D)  air travel

Question 18

Research has shown that only 25% of firms are able to align their information technology with their business goals.

Accepted Answer

A) True 
 B)False

Question 19

Business processes are collections of

Accepted Answer

A)  informal practices and behaviors. 
B)  formalized and documented practices. 
C)  routines. 
D)  rights and privileges. 
A)  informal practices and behaviors. 
B)  formalized and documented practices. 
C)  routines. 
D)  rights and privileges.

Question 20

The competitive forces model can be used to analyze today's digital firm as well as traditional firms.

Accepted Answer

A) True 
 B)False

An organization is a

How is Internet technology useful from a network economics perspective? Give examples.

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

A(n) ________ activity is a part of the organization's infrastructure, human resources, technology, and procurement that makes the delivery of the firm's products or services possible.

Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n)

Which of the following would not be considered a disruptive technology?

In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries.

Mass customization is a form of mass production.

________ are the expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system.

An information system can enhance core competencies by

The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantage?

Strong linkages to customers and suppliers decrease switching costs.

In the strategy of product differentiation, information systems are used to enable new products and services.

As described in the chapter case, the competitive force of resulted in Starbuck's downturn in 2008, and it employed information systems in a strategy of to combat this force.

A virtual company

The interaction between information systems and organizations is influenced

Which of the following industries has not been disrupted by the Internet?

Research has shown that only 25% of firms are able to align their information technology with their business goals.

Business processes are collections of

The competitive forces model can be used to analyze today's digital firm as well as traditional firms.

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

IT Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 3: Information Systems, Organizations, and Strategy

An organization is a

How is Internet technology useful from a network economics perspective? Give examples.

________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by competitors.

A(n) ________ activity is a part of the organization's infrastructure, human resources, technology, and procurement that makes the delivery of the firm's products or services possible.

Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n)

Which of the following would not be considered a disruptive technology?

In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries.

Mass customization is a form of mass production.

________ are the expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system.

An information system can enhance core competencies by

The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantage?

Strong linkages to customers and suppliers decrease switching costs.

In the strategy of product differentiation, information systems are used to enable new products and services.

As described in the chapter case, the competitive force of ________ resulted in Starbuck's downturn in 2008, and it employed information systems in a strategy of ________ to combat this force.

A virtual company

The interaction between information systems and organizations is influenced

Which of the following industries has not been disrupted by the Internet?

Research has shown that only 25% of firms are able to align their information technology with their business goals.

Business processes are collections of

The competitive forces model can be used to analyze today's digital firm as well as traditional firms.

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

IT Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

As described in the chapter case, the competitive force of resulted in Starbuck's downturn in 2008, and it employed information systems in a strategy of to combat this force.