Question 1

Identify the three major types of knowledge management systems. Provide two examples of each.

Accepted Answer

The major types of knowledge management systems are enterprise knowledge management systems, knowledge work systems, and intelligent techniques.
Enterprise knowledge management systems include: enterprise content management systems, digital asset management systems, learning management systems, and knowledge networks. Knowledge work systems include: computer-aided design systems, virtual reality systems, and financial investment workstations. Intelligent techniques include: data mining, expert systems, case-based reasoning, fuzzy logic, neural networks, genetic algorithms, hybrid AI systems, and intelligent agents.

Question 2

3D printing today is used to create small objects such as hip replacements.

Accepted Answer

A) True 
 B)False  True

Question 3

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Accepted Answer

Student answers will vary. The ability to store structured documents, such as plans, blueprints; collaboration tools, the ability to reference up-to-date local or national building codes, a system for storing case studies, best practices, and corporate standards. Also of importance is a knowledge work system or CAD to aid in engineering and design.

Question 4

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

Accepted Answer

A)  collaboration tools 
B)  KWS 
C)  document management 
D)  LMS 
A)  collaboration tools 
B)  KWS 
C)  document management 
D)  LMS

Question 5

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

Accepted Answer

A) True 
 B)False

Question 6

Expert systems

Accepted Answer

A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing. 
A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing.

Question 7

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Accepted Answer

A)  CAD systems. 
B)  virtual reality systems. 
C)  fuzzy logic systems. 
D)  intelligent agents. 
A)  CAD systems. 
B)  virtual reality systems. 
C)  fuzzy logic systems. 
D)  intelligent agents.

Question 8

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following does not describe the dimensions of knowledge in a firm?

Accepted Answer

A)  It is contextual and applicable only in relevant situations. 
B)  It is intangible. 
C)  It is subject to the laws of diminishing returns. 
D)  It is a cognitive event involving mental models. 
A)  It is contextual and applicable only in relevant situations. 
B)  It is intangible. 
C)  It is subject to the laws of diminishing returns. 
D)  It is a cognitive event involving mental models.

Question 10

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Accepted Answer

A)  wikis 
B)  CAD 
C)  document management 
D)  LMS 
A)  wikis 
B)  CAD 
C)  document management 
D)  LMS

Question 11

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Accepted Answer

A)  investment workstation. 
B)  organizational learning system. 
C)  employee enrichment system. 
D)  learning management system. 
A)  investment workstation. 
B)  organizational learning system. 
C)  employee enrichment system. 
D)  learning management system.

Question 12

Expert systems are expensive and time consuming to maintain because

Accepted Answer

A)  their rule base is so complex. 
B)  they rely on equipment that becomes outdated. 
C)  their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules. 
D)  only the person who created the system knows exactly how it works, and may not be available when changes are needed. 
A)  their rule base is so complex. 
B)  they rely on equipment that becomes outdated. 
C)  their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules. 
D)  only the person who created the system knows exactly how it works, and may not be available when changes are needed.

Question 13

Expertise and experience of organizational members that has not been formally documented best describes

Accepted Answer

A)  wisdom. 
B)  information. 
C)  data. 
D)  tacit knowledge. 
A)  wisdom. 
B)  information. 
C)  data. 
D)  tacit knowledge.

Question 14

Which of the following statements best describes the relationship between collaboration and knowledge management?

Accepted Answer

A)  Without knowledge, collaboration is difficult. 
B)  Knowledge doesn't exist without collaboration. 
C)  Knowledge is useful only when shared with others. 
D)  As knowledge increases, so does collaboration. 
A)  Without knowledge, collaboration is difficult. 
B)  Knowledge doesn't exist without collaboration. 
C)  Knowledge is useful only when shared with others. 
D)  As knowledge increases, so does collaboration.

Question 15

Backward chaining is

Accepted Answer

A)  a strategy for searching the rule base in an expert system that begins with information entered by the user. 
B)  the programming environment of an expert system. 
C)  a method of organizing expert system knowledge into chunks. 
D)  a strategy for searching the rule base in an expert system that begins with a hypothesis. 
A)  a strategy for searching the rule base in an expert system that begins with information entered by the user. 
B)  the programming environment of an expert system. 
C)  a method of organizing expert system knowledge into chunks. 
D)  a strategy for searching the rule base in an expert system that begins with a hypothesis.

Question 16

Structured knowledge is explicit knowledge that exists in informal documents.

Accepted Answer

A) True 
 B)False

Question 17

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

Accepted Answer

A)  25 
B)  45 
C)  65 
D)  85 
A)  25 
B)  45 
C)  65 
D)  85

Question 18

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is

Accepted Answer

A)  expert system. 
B)  neural network. 
C)  case-based reasoning. 
D)  fuzzy logic. 
A)  expert system. 
B)  neural network. 
C)  case-based reasoning. 
D)  fuzzy logic.

Question 19

Expert systems are the primary tools used for knowledge discovery.

Accepted Answer

A) True 
 B)False

Question 20

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

Accepted Answer

A)  tagged 
B)  linked 
C)  tupled 
D)  referenced 
A)  tagged 
B)  linked 
C)  tupled 
D)  referenced

Identify the three major types of knowledge management systems. Provide two examples of each.

3D printing today is used to create small objects such as hip replacements.

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

Expert systems

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

Which of the following does not describe the dimensions of knowledge in a firm?

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Expert systems are expensive and time consuming to maintain because

Expertise and experience of organizational members that has not been formally documented best describes

Which of the following statements best describes the relationship between collaboration and knowledge management?

Backward chaining is

Structured knowledge is explicit knowledge that exists in informal documents.

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

Expert systems are the primary tools used for knowledge discovery.

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

IT Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 11: Managing Knowledge

Identify the three major types of knowledge management systems. Provide two examples of each.

3D printing today is used to create small objects such as hip replacements.

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semistructured and unstructured information.

Expert systems

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

Which of the following does not describe the dimensions of knowledge in a firm?

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework?

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Expert systems are expensive and time consuming to maintain because

Expertise and experience of organizational members that has not been formally documented best describes

Which of the following statements best describes the relationship between collaboration and knowledge management?

Backward chaining is

Structured knowledge is explicit knowledge that exists in informal documents.

The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about ________ percent.

Expert systems are the primary tools used for knowledge discovery.

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

IT Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters