Question 1

Constructive feedback is used only to soften negative messages.

Accepted Answer

A) True 
 B)False  False

Question 2

Sandra looks Jorge in the eyes to show him how sincere she is about her topic.What type of nonverbal communication does this demonstrate?

Accepted Answer

A)  body language 
B)  use of space 
C)  use of time 
D)  paralanguage 
E)  power distance 
A)  body language 
B)  use of space 
C)  use of time 
D)  paralanguage 
E)  power distance A

Question 3

By emphasizing the words do not in a sentence to convey how serious you are,you are using paralanguage.

Accepted Answer

A) True 
 B)False  True

Question 4

Hakim is the executive accountant for a company that makes custom glass products.Tad is the production manager for the same company.Their boss has asked them to join together to figure out a way to reduce their company's carbon footprint without sending the company into debt or severely hindering its ability to make its products.Tad and Hakim disagree on how exactly to achieve this goal,but they agree to work together to find a resolution that meets everyone's needs.What type of conflict management strategy are Hakim and Tad using?

Accepted Answer

A)  compromising strategy 
B)  conflict avoidance strategy 
C)  accommodative strategy 
D)  collaboration strategy 
E)  competitive strategy 
A)  compromising strategy 
B)  conflict avoidance strategy 
C)  accommodative strategy 
D)  collaboration strategy 
E)  competitive strategy

Question 5

Which of the following is an effective way to increase the accuracy of your interpretation while listening?

Accepted Answer

A)  You will need to think in terms of what the words mean to the speaker who uses them. 
B)  You will need to think in terms of the dictionary definitions of the words used by the speaker. 
C)  You should judge the speaker's words in the light of your own culture and experience rather than those of the speaker's. 
D)  You will need to filter incoming messages on the basis of your own beliefs. 
E)  You will need to consider which words you would have chosen in the speaker's place. 
A)  You will need to think in terms of what the words mean to the speaker who uses them. 
B)  You will need to think in terms of the dictionary definitions of the words used by the speaker. 
C)  You should judge the speaker's words in the light of your own culture and experience rather than those of the speaker's. 
D)  You will need to filter incoming messages on the basis of your own beliefs. 
E)  You will need to consider which words you would have chosen in the speaker's place.

Question 6

When leaving a voice mail message,which of the following must you do if you want the call to be returned?

Accepted Answer

A)  You should request that the call be returned and mention when you can be reached. 
B)  You can assume that the person will automatically call back. 
C)  You should not leave your phone number in the message. 
D)  You can assume that the person receiving your voice mail message knows where to reach you. 
E)  You can assume that the person receiving your voice mail message knows when to reach you. 
A)  You should request that the call be returned and mention when you can be reached. 
B)  You can assume that the person will automatically call back. 
C)  You should not leave your phone number in the message. 
D)  You can assume that the person receiving your voice mail message knows where to reach you. 
E)  You can assume that the person receiving your voice mail message knows when to reach you.

Question 7

Describe effective voice mail techniques.

Accepted Answer

A voice mail message begins nearly the s

Question 8

Nenet needs to have a conversation with one of her company's executives.She has talked with him a few times,but she does not know him well.What should she do after arriving at his office and knocking?

Accepted Answer

A)  She should ask,"May I come in?" 
B)  She should go inside and sit down. 
C)  She should say,"Hello,I am Nenet." 
D)  She should enter and close the door. 
E)  She should stand there silently until the executive says something. 
A)  She should ask,"May I come in?" 
B)  She should go inside and sit down. 
C)  She should say,"Hello,I am Nenet." 
D)  She should enter and close the door. 
E)  She should stand there silently until the executive says something.

Question 9

Meetings of such groups as formal committees,boards of directors,and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

Accepted Answer

A) True 
 B)False

Question 10

Dayson wears a suit,tie,and polished dress shoes to a meeting with clients to convey the message that he respects them and takes their business relationship seriously.What type of nonverbal communication is Dayson using?

Accepted Answer

A)  use of space 
B)  use of time 
C)  body language 
D)  gestures 
E)  paralanguage 
A)  use of space 
B)  use of time 
C)  body language 
D)  gestures 
E)  paralanguage

Question 11

When engaging in small talk,some good topics to discuss include sports,politics,current events,movies,and the cost of things.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true of developing an agenda for a meeting?

Accepted Answer

A)  It is mandatory to develop a written agenda for informal meetings. 
B)  In an agenda,items that explain or lead to other items should come before the items that they explain. 
C)  An agenda should not be made available to every participant because there may be varying opinions on what should be given priority. 
D)  A fixed format should be followed when developing an agenda for an informal meeting. 
E)  The use of word processing programs should be avoided when developing agendas. 
A)  It is mandatory to develop a written agenda for informal meetings. 
B)  In an agenda,items that explain or lead to other items should come before the items that they explain. 
C)  An agenda should not be made available to every participant because there may be varying opinions on what should be given priority. 
D)  A fixed format should be followed when developing an agenda for an informal meeting. 
E)  The use of word processing programs should be avoided when developing agendas.

Question 13

After listening to formal oral communication,such as a speech,we quickly forget most of the message.

Accepted Answer

A) True 
 B)False

Question 14

Define organizational culture and describe the role that written and oral communication play.

Accepted Answer

An organizational culture comprises the

Question 15

Miranda listens to an announcement given by her boss,Emil.Emil says that the company is in financial trouble,so everyone needs to be especially careful about their expenditures.However,he expects that "everything will be okay." This is the same thing Miranda's parents said right before they went through a rough divorce,so Miranda's experience tells her that everything will not be okay and that she should start looking for a new job.They way Miranda assigns meaning to this message is an example of

Accepted Answer

A)  filtering. 
B)  sensing. 
C)  remembering. 
D)  receiving. 
E)  acknowledging. 
A)  filtering. 
B)  sensing. 
C)  remembering. 
D)  receiving. 
E)  acknowledging.

Question 16

Putting the person you called on hold while you wait for an executive to be free to talk is not courteous.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about negotiation is true?

Accepted Answer

A)  Once you have gotten what you want,try pushing to see what else you can get. 
B)  You should never walk away from a negotiation. 
C)  Audiences are more likely to negotiate if they think that all of the outcomes will benefit you. 
D)  If a negotiation does not look financially advantageous,your audience may lose interest. 
E)  When negotiating,you should keep your focus solely on how the negotiation can benefit you. 
A)  Once you have gotten what you want,try pushing to see what else you can get. 
B)  You should never walk away from a negotiation. 
C)  Audiences are more likely to negotiate if they think that all of the outcomes will benefit you. 
D)  If a negotiation does not look financially advantageous,your audience may lose interest. 
E)  When negotiating,you should keep your focus solely on how the negotiation can benefit you.

Question 18

Which of the following is an effective way to focus your attention as part of active listening?

Accepted Answer

A)  judging what is being said 
B)  back-channeling what is being said 
C)  criticizing what is being said 
D)  interrupting the speaker frequently 
E)  discussing what is being said with the other listeners 
A)  judging what is being said 
B)  back-channeling what is being said 
C)  criticizing what is being said 
D)  interrupting the speaker frequently 
E)  discussing what is being said with the other listeners

Question 19

Objective,helpful comments that build goodwill,improve others' work,and help both parties achieve their goals are called

Accepted Answer

A)  paralanguage. 
B)  constructive feedback. 
C)  back-channeling. 
D)  heuristics. 
E)  small talk. 
A)  paralanguage. 
B)  constructive feedback. 
C)  back-channeling. 
D)  heuristics. 
E)  small talk.

Question 20

Which of the following statements about conflict is true?

Accepted Answer

A)  Defining conflict is easy. 
B)  Conflict is usually about the circumstances. 
C)  The key to managing conflict is first defining the conflict. 
D)  Conflict is solved through constructive feedback. 
E)  It is always best to use the accommodative strategy to resolve conflict. 
A)  Defining conflict is easy. 
B)  Conflict is usually about the circumstances. 
C)  The key to managing conflict is first defining the conflict. 
D)  Conflict is solved through constructive feedback. 
E)  It is always best to use the accommodative strategy to resolve conflict.

Constructive feedback is used only to soften negative messages.

Sandra looks Jorge in the eyes to show him how sincere she is about her topic.What type of nonverbal communication does this demonstrate?

By emphasizing the words do not in a sentence to convey how serious you are,you are using paralanguage.

Which of the following is an effective way to increase the accuracy of your interpretation while listening?

When leaving a voice mail message,which of the following must you do if you want the call to be returned?

Describe effective voice mail techniques.

Nenet needs to have a conversation with one of her company's executives.She has talked with him a few times,but she does not know him well.What should she do after arriving at his office and knocking?

Meetings of such groups as formal committees,boards of directors,and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

Dayson wears a suit,tie,and polished dress shoes to a meeting with clients to convey the message that he respects them and takes their business relationship seriously.What type of nonverbal communication is Dayson using?

When engaging in small talk,some good topics to discuss include sports,politics,current events,movies,and the cost of things.

Which of the following is true of developing an agenda for a meeting?

After listening to formal oral communication,such as a speech,we quickly forget most of the message.

Define organizational culture and describe the role that written and oral communication play.

Putting the person you called on hold while you wait for an executive to be free to talk is not courteous.

Which of the following statements about negotiation is true?

Which of the following is an effective way to focus your attention as part of active listening?

Objective,helpful comments that build goodwill,improve others' work,and help both parties achieve their goals are called

Which of the following statements about conflict is true?

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Communicating in the Job Search

Filters

Exam 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Constructive feedback is used only to soften negative messages.

Sandra looks Jorge in the eyes to show him how sincere she is about her topic.What type of nonverbal communication does this demonstrate?

By emphasizing the words do not in a sentence to convey how serious you are,you are using paralanguage.

Which of the following is an effective way to increase the accuracy of your interpretation while listening?

When leaving a voice mail message,which of the following must you do if you want the call to be returned?

Describe effective voice mail techniques.

Nenet needs to have a conversation with one of her company's executives.She has talked with him a few times,but she does not know him well.What should she do after arriving at his office and knocking?

Meetings of such groups as formal committees,boards of directors,and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

Dayson wears a suit,tie,and polished dress shoes to a meeting with clients to convey the message that he respects them and takes their business relationship seriously.What type of nonverbal communication is Dayson using?

When engaging in small talk,some good topics to discuss include sports,politics,current events,movies,and the cost of things.

Which of the following is true of developing an agenda for a meeting?

After listening to formal oral communication,such as a speech,we quickly forget most of the message.

Define organizational culture and describe the role that written and oral communication play.

Putting the person you called on hold while you wait for an executive to be free to talk is not courteous.

Which of the following statements about negotiation is true?

Which of the following is an effective way to focus your attention as part of active listening?

Objective,helpful comments that build goodwill,improve others' work,and help both parties achieve their goals are called

Which of the following statements about conflict is true?

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Communicating in the Job Search

Filters