Exam 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings

When leaving a voicemail message,it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

List four strategies for ensuring that your feedback,whether negative or positive,is heard.

Which of the following statements about accepting feedback is true?

It is preferable if only a few people do most of the talking during a meeting because this ensures that similar problems are dealt with in a similar manner.

The competitive strategy of conflict management is frequently referred to as the "win-win" strategy because everyone works toward a resolution that meets everyone's needs.

The four common types of nonverbal communication are body language,facial expression,verbal fillers,and paralanguage.

In terms of improving your listening ability,why is it important to go easy on argument and criticism?

According to the ten commandments of listening,by frequently asking questions,you interfere with the talker's ability to develop his or her message.

Briefly describe a scenario where the accommodative strategy would likely be a good method for managing conflict.

Which of the following is an effective voice mail technique?

Regarding good phone techniques,when screening calls for others,it is important to

In terms of effective phone procedures,when initiating a phone conversation,you should

Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

List the four common types of nonverbal communication.

Why is it important to take minutes during meetings?

Which of the following is one of "The Ten Commandments of Listening"?

When engaging in negotiation,it is important to understand that the audience is judging everything about you,and if you fall short in some area,you may lose your credibility.

Christy and Lorenzo are waiting for the next event to start at a conference.They've never met each other before,but they are sitting next to each other,so they start chatting about their jobs and a vacation Christy recently took.Christy and Lorenzo's conversation is an example of

Which of the following should you avoid when delivering constructive feedback?

In face-to-face communication,a larger part of the message is sent through nonverbal communication than through verbal communication.