Question 1

Letters are the best channel of communication for business people to use when communicating with someone they do not know well.

Accepted Answer

A) True 
 B)False  True

Question 2

A(n)_____ is primarily used to represent the writer and his or her topic rather formally to an external audience.

Accepted Answer

A)  memorandum 
B)  instant message 
C)  short message service 
D)  text message 
E)  letter 
A)  memorandum 
B)  instant message 
C)  short message service 
D)  text message 
E)  letter E

Question 3

As part of a product development team,Renata needs to collect information about the target market,potential suppliers of components of the new product,sites for producing the product,and projected labor costs.Which of the following technology tools will help her organize her notes as she does her research?

Accepted Answer

A)  an outlining program 
B)  a statistical program 
C)  a database tool 
D)  multimedia presentation software 
E)  collaboration software 
A)  an outlining program 
B)  a statistical program 
C)  a database tool 
D)  multimedia presentation software 
E)  collaboration software C

Question 4

Memorandums can be distinguished from other messages primarily by their

Accepted Answer

A)  purpose. 
B)  style. 
C)  language. 
D)  users. 
E)  form. 
A)  purpose. 
B)  style. 
C)  language. 
D)  users. 
E)  form.

Question 5

Which of the following statements about text messaging is true?

Accepted Answer

A)  The writing in text messages is exactly the same as the writing in more traditional message forms. 
B)  Text messaging does not place a limitation on the number of characters a writer can use in a message. 
C)  Text messaging is primarily used for sending detailed text messages from one computer to another. 
D)  The need for brevity in text messaging has led to the creation of many abbreviations. 
E)  Text messaging delivers messages at a much higher speed than instant messaging. 
A)  The writing in text messages is exactly the same as the writing in more traditional message forms. 
B)  Text messaging does not place a limitation on the number of characters a writer can use in a message. 
C)  Text messaging is primarily used for sending detailed text messages from one computer to another. 
D)  The need for brevity in text messaging has led to the creation of many abbreviations. 
E)  Text messaging delivers messages at a much higher speed than instant messaging.

Question 6

A Venn diagram is commonly used to identify all the tasks needed to complete a project and to determine how much time each task will take.

Accepted Answer

A) True 
 B)False

Question 7

Janet receives a text message from her coworker Donell saying he will be 15 minutes to their meeting.Janet replies "NP." This abbreviation stands for

Accepted Answer

A)  no patience. 
B)  not permissible. 
C)  not professional. 
D)  no props. 
E)  no problem. 
A)  no patience. 
B)  not permissible. 
C)  not professional. 
D)  no props. 
E)  no problem.

Question 8

Which of the following is an advantage of email over text messaging,instant messaging,and social media?

Accepted Answer

A)  Email provides the option of using images. 
B)  Email can be sent to internal and external audiences. 
C)  Email is relatively faster than the other modes of communication. 
D)  Email is less expensive to use than the other modes of communication. 
E)  Email does not limit the number of characters that can be used in a message. 
A)  Email provides the option of using images. 
B)  Email can be sent to internal and external audiences. 
C)  Email is relatively faster than the other modes of communication. 
D)  Email is less expensive to use than the other modes of communication. 
E)  Email does not limit the number of characters that can be used in a message.

Question 9

Good business writing skills are important because writers essentially have no safety net.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements about the use of letters is true?

Accepted Answer

A)  Letters are primarily used to communicate information that is not routine or neutral. 
B)  Letters that are formal are required to include the attention line and subject line. 
C)  Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well. 
D)  Letters have become less conversational over time and have replaced other forms of communications like email and memos. 
E)  Letters are used primarily for corresponding with people inside your organization. 
A)  Letters are primarily used to communicate information that is not routine or neutral. 
B)  Letters that are formal are required to include the attention line and subject line. 
C)  Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well. 
D)  Letters have become less conversational over time and have replaced other forms of communications like email and memos. 
E)  Letters are used primarily for corresponding with people inside your organization.

Question 11

Describe computer tools that can be used to help plan messages.

Accepted Answer

Project planning tools,such as a Gantt c

Question 12

Which of the following statements about emails is true?

Accepted Answer

A)  Writers can use only a limited number of characters in an email. 
B)  Email is the best channel for highly sensitive or difficult communication. 
C)  Emails can be archived and filed for easy access to a written record of correspondence. 
D)  Emails offer a great deal of confidentiality. 
E)  Emails are the least widely used means of written communication at workplace. 
A)  Writers can use only a limited number of characters in an email. 
B)  Email is the best channel for highly sensitive or difficult communication. 
C)  Emails can be archived and filed for easy access to a written record of correspondence. 
D)  Emails offer a great deal of confidentiality. 
E)  Emails are the least widely used means of written communication at workplace.

Question 13

Regarding the writing process,which of the following steps is typically included as part of the planning process?

Accepted Answer

A)  revising your content 
B)  determining your goals 
C)  editing your language 
D)  proofreading your documents 
E)  getting feedback from others 
A)  revising your content 
B)  determining your goals 
C)  editing your language 
D)  proofreading your documents 
E)  getting feedback from others

Question 14

The high costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.

Accepted Answer

A) True 
 B)False

Question 15

Qing is writing a cover letter to a prospective employer,Chris Ryan,a sales manager at Durable Gasket Company.Qing took the name from the job posting,so he is unsure of Chris's gender.Even a search of the company website proved unhelpful.How should Qing address Chris in his letter?

Accepted Answer

A)  Dear Durable Gasket Company 
B)  To Whom It May Concern 
C)  Dear Sir/Madame 
D)  Dear Chris Ryan 
E)  Dear Chris 
A)  Dear Durable Gasket Company 
B)  To Whom It May Concern 
C)  Dear Sir/Madame 
D)  Dear Chris Ryan 
E)  Dear Chris

Question 16

In Microsoft Word,which of the following tools can be used to create a table of contents?

Accepted Answer

A)  Styles 
B)  Format 
C)  Smart Art 
D)  Track Changes 
E)  Review 
A)  Styles 
B)  Format 
C)  Smart Art 
D)  Track Changes 
E)  Review

Question 17

Discuss the effects of text messaging and instant messaging on business communication.

Accepted Answer

Text messaging,also called short message

Question 18

Casual language and informal language are similar in that they

Accepted Answer

A)  do not use personal pronouns. 
B)  have the effect of conversation. 
C)  do not use colloquialisms. 
D)  are primarily used to communicate with unknown external audiences. 
E)  avoid using contractions. 
A)  do not use personal pronouns. 
B)  have the effect of conversation. 
C)  do not use colloquialisms. 
D)  are primarily used to communicate with unknown external audiences. 
E)  avoid using contractions.

Question 19

In the proofreading stage of the writing process,you are most likely to

Accepted Answer

A)  examine your sentences to see if they emphasize the right things. 
B)  choose the right channel for transmission. 
C)  analyze your audience. 
D)  select an appropriate medium for delivering your message. 
E)  check the mechanical and grammatical elements of your message. 
A)  examine your sentences to see if they emphasize the right things. 
B)  choose the right channel for transmission. 
C)  analyze your audience. 
D)  select an appropriate medium for delivering your message. 
E)  check the mechanical and grammatical elements of your message.

Question 20

On the job,companies often monitor employees' computer activity to detect inappropriate or unethical behavior or disclosure of proprietary information.

Accepted Answer

A) True 
 B)False

Letters are the best channel of communication for business people to use when communicating with someone they do not know well.

A(n)_____ is primarily used to represent the writer and his or her topic rather formally to an external audience.

Memorandums can be distinguished from other messages primarily by their

Which of the following statements about text messaging is true?

A Venn diagram is commonly used to identify all the tasks needed to complete a project and to determine how much time each task will take.

Janet receives a text message from her coworker Donell saying he will be 15 minutes to their meeting.Janet replies "NP." This abbreviation stands for

Which of the following is an advantage of email over text messaging,instant messaging,and social media?

Good business writing skills are important because writers essentially have no safety net.

Which of the following statements about the use of letters is true?

Describe computer tools that can be used to help plan messages.

Which of the following statements about emails is true?

Regarding the writing process,which of the following steps is typically included as part of the planning process?

The high costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.

Qing is writing a cover letter to a prospective employer,Chris Ryan,a sales manager at Durable Gasket Company.Qing took the name from the job posting,so he is unsure of Chris's gender.Even a search of the company website proved unhelpful.How should Qing address Chris in his letter?

In Microsoft Word,which of the following tools can be used to create a table of contents?

Discuss the effects of text messaging and instant messaging on business communication.

Casual language and informal language are similar in that they

In the proofreading stage of the writing process,you are most likely to

On the job,companies often monitor employees' computer activity to detect inappropriate or unethical behavior or disclosure of proprietary information.

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters

Exam 2: Writing Effectively for Your Audience, Purpose, and Medium

Letters are the best channel of communication for business people to use when communicating with someone they do not know well.

A(n)_____ is primarily used to represent the writer and his or her topic rather formally to an external audience.

Memorandums can be distinguished from other messages primarily by their

Which of the following statements about text messaging is true?

A Venn diagram is commonly used to identify all the tasks needed to complete a project and to determine how much time each task will take.

Janet receives a text message from her coworker Donell saying he will be 15 minutes to their meeting.Janet replies "NP." This abbreviation stands for

Which of the following is an advantage of email over text messaging,instant messaging,and social media?

Good business writing skills are important because writers essentially have no safety net.

Which of the following statements about the use of letters is true?

Describe computer tools that can be used to help plan messages.

Which of the following statements about emails is true?

Regarding the writing process,which of the following steps is typically included as part of the planning process?

The high costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.

Qing is writing a cover letter to a prospective employer,Chris Ryan,a sales manager at Durable Gasket Company.Qing took the name from the job posting,so he is unsure of Chris's gender.Even a search of the company website proved unhelpful.How should Qing address Chris in his letter?

In Microsoft Word,which of the following tools can be used to create a table of contents?

Discuss the effects of text messaging and instant messaging on business communication.

Casual language and informal language are similar in that they

In the proofreading stage of the writing process,you are most likely to

On the job,companies often monitor employees' computer activity to detect inappropriate or unethical behavior or disclosure of proprietary information.

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters