Exam 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings

When screening a phone call,an assistant to a busy executive must

Which of the following statements about the timing of a conversation is true?

One of the disadvantages of recording the minutes of a meeting is that it does not make a note of the absentees.

If you have to engage in a difficult conversation,you should be subjective in how you interpret and use the facts.

Phil Chen,a project manager for Patterson Casting,Inc. ,has a direct telephone line where clients can reach him.Which of the following would be the most effective way for him to answer his calls?

List at least five guidelines for achieving negotiation goals and preserving listener goodwill.

Victoria Sanchez has a telephone job interview scheduled with Kiara Turner,the HR manager at the hiring company.In order to be courteous,which of the following would be the most appropriate way to begin the telephone conversation?

Lukas,a manager,makes sure to show up ten minutes early for a meeting with Roberto,an important client,to convey respect.What type of nonverbal communication does this demonstrate?

Which of the following is true of taking minutes at a meeting?

In terms of the nature of listening,which of the following is true of the ability to sense words?

Which of the following statements about organizational culture is true?

Jermaine and Denise are the owners of a small company.They are moving to a new office space and need to decide on a layout that will work best for them and their 12 employees.Jermaine wants to have one big communal workspace for all employees,including Denise and himself;a conference room;a big break room;and two smaller rooms with doors where employees can go if they need to have a private telephone conversation with a client.Denise wants offices for Jermaine,herself,and their two department managers;cubicles for all other employees;a conference room;a meditation room;and a small break room.After talking,Denise and Jermaine each agree to make certain concessions in order to get what they want.Together,they agree that Denise and Jermaine will have offices,and the managers and other employees will share a communal workspace.They will also have a conference room,a meditation room,a large break room,and one room for private calls with clients.What conflict management strategy have Jermaine and Denise used?

Luciana works in the marketing department of a large clothing manufacturer.The company is releasing a new line of clothing for young boys,and Luciana assembles a marketing plan,which she brings to Padma,her manager.Padma tells Luciana that,due to budget restrictions,they need to eliminate the television advertising and stick to print and online ads.Luciana thinks this is a bad idea and says so.Then she agrees to Padma's changes in the hopes that this will build goodwill so Padma will give her more leeway on a future project.What conflict management strategy is Luciana using in this example?

Eileen Nguyen works for the city and needs to call Bridgeview Engineering to discuss some repairs the company will be making to one of the city's bridges.Which of the following should Eileen use as a good conversation starter?

Briefly describe Holly Weeks's recommendations for approaching a difficult conversation.

Meetings of such groups as formal committees,boards of directors,and professional organizations usually follow generally accepted rules of conduct known as

Which of the following topics should you avoid during small talk?

Unless you have an emergency,your conversation is never so important that you should interrupt another conversation.

Emilio is the president of a small furniture manufacturing company.One of the employees on the design team has been acting disrespectfully toward her manager,and it has reached the point where Emilio needs to step in and have a conversation with her.Which of the following sentences would be most appropriate for Emilio say during the conversation?

Mandy and Whalen both work for ComSpecialists,which provides phone and Internet services to businesses.Mandy and Wahlen each get paid based on the services that they sell to other companies.They frequently find themselves competing for the same account.They each try to get their way as much as possible without regard for their relationship as co-workers.What type of conflict management are Mandy and Whalen engaging in?