Question 1

In which of the following cases will the indirect order plan of organizing information be most effective?

Accepted Answer

A)  in an automated email response to emails sent to a work email ID 
B)  in a letter to a government official requesting the renewal of one's work permit 
C)  in an email to a supplier asking for a fresh supply of raw materials 
D)  in an email to a supplier about the organization's plan to start using a different supplier 
E)  in an email containing the weekly newsletter,which describes the activities of the organization 
A)  in an automated email response to emails sent to a work email ID 
B)  in a letter to a government official requesting the renewal of one's work permit 
C)  in an email to a supplier asking for a fresh supply of raw materials 
D)  in an email to a supplier about the organization's plan to start using a different supplier 
E)  in an email containing the weekly newsletter,which describes the activities of the organization

Question 2

Business writers should think of the three stages of writing as strictly chronological or separate.

Accepted Answer

A) True 
 B)False

Question 3

_____ are the oldest form of business messages.

Accepted Answer

A)  Letters 
B)  Blogs 
C)  Emails 
D)  Telegraphs 
E)  Text messages 
A)  Letters 
B)  Blogs 
C)  Emails 
D)  Telegraphs 
E)  Text messages

Question 4

Businesses use text messaging primarily for data reporting purposes.

Accepted Answer

A) True 
 B)False

Question 5

As director of the human resources department,Alex has to write an email to employees requesting them to volunteer at the company's annual United Way fund raiser.After determining the purpose of his message,which of the following steps should Alex take next in planning his message?

Accepted Answer

A)  Alex should analyze and organize the information. 
B)  Alex should analyze his audience. 
C)  Alex should choose an appropriate channel. 
D)  Alex should gather information. 
E)  Alex should choose a document format. 
A)  Alex should analyze and organize the information. 
B)  Alex should analyze his audience. 
C)  Alex should choose an appropriate channel. 
D)  Alex should gather information. 
E)  Alex should choose a document format.

Question 6

The first step in the process of writing is

Accepted Answer

A)  planning. 
B)  drafting. 
C)  editing. 
D)  revising. 
E)  proofreading. 
A)  planning. 
B)  drafting. 
C)  editing. 
D)  revising. 
E)  proofreading.

Question 7

In the context of writing email messages,a formal style of writing

Accepted Answer

A)  maintains a shorter distance between writer and reader than an informal style. 
B)  makes extensive use of personal references and contractions. 
C)  uses sentences that are well structured and highly organized. 
D)  uses sentences that are short,unstructured,and incomplete. 
E)  uses mechanical emphasis devices and initialisms. 
A)  maintains a shorter distance between writer and reader than an informal style. 
B)  makes extensive use of personal references and contractions. 
C)  uses sentences that are well structured and highly organized. 
D)  uses sentences that are short,unstructured,and incomplete. 
E)  uses mechanical emphasis devices and initialisms.

Question 8

Which of the following is true of written communication?

Accepted Answer

A)  The punctuation used in written communication is characteristic of the object or concept that it represents. 
B)  The alphabets used in written communication are characteristic of the object or concept that they represent. 
C)  Representing something in words is relatively easier than representing it with a photograph. 
D)  In written communication,writers cannot rely on their tone of voice to make up for ambiguous wording. 
E)  Writing is,in every way,less difficult to do well than other kinds of communication. 
A)  The punctuation used in written communication is characteristic of the object or concept that it represents. 
B)  The alphabets used in written communication are characteristic of the object or concept that they represent. 
C)  Representing something in words is relatively easier than representing it with a photograph. 
D)  In written communication,writers cannot rely on their tone of voice to make up for ambiguous wording. 
E)  Writing is,in every way,less difficult to do well than other kinds of communication.

Question 9

Which of the following about instant messaging in a business setting is true?

Accepted Answer

A)  Instant messaging differs from text messaging in that instant messaging is primarily voice-based. 
B)  The use of emoticons in an instant message is dependent on the target audience. 
C)  The abbreviations used in instant messaging vastly differ from those used in text messaging. 
D)  The language used in instant messaging is mostly formal. 
E)  Instant messaging avoids the use of informal language. 
A)  Instant messaging differs from text messaging in that instant messaging is primarily voice-based. 
B)  The use of emoticons in an instant message is dependent on the target audience. 
C)  The abbreviations used in instant messaging vastly differ from those used in text messaging. 
D)  The language used in instant messaging is mostly formal. 
E)  Instant messaging avoids the use of informal language.

Question 10

It is best to avoid the use of abbreviations when composing text messages.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements about the planning stage of the writing process is true?

Accepted Answer

A)  The planning stage is the last stage in the writing process. 
B)  A business writer should spend more time on drafting and less on the planning stage. 
C)  The planning stage is independent of the drafting stage. 
D)  This stage involves the convergence of a writer's business and writing goals. 
E)  A business writer should spend more time on planning and skip revising. 
A)  The planning stage is the last stage in the writing process. 
B)  A business writer should spend more time on drafting and less on the planning stage. 
C)  The planning stage is independent of the drafting stage. 
D)  This stage involves the convergence of a writer's business and writing goals. 
E)  A business writer should spend more time on planning and skip revising.

Question 12

Which of the following about memos or memorandums is true?

Accepted Answer

A)  Memos,at present,are used instead of emails as a means of communicating within a business. 
B)  Memos are primarily used to communicate with external audiences. 
C)  Memos have the same form as other messages. 
D)  Memos most often use casual or informal language. 
E)  Memos are especially useful for communicating with employees who use computers in their work. 
A)  Memos,at present,are used instead of emails as a means of communicating within a business. 
B)  Memos are primarily used to communicate with external audiences. 
C)  Memos have the same form as other messages. 
D)  Memos most often use casual or informal language. 
E)  Memos are especially useful for communicating with employees who use computers in their work.

Question 13

Describe the purpose and form of memorandums or memos.

Accepted Answer

Memorandums,or memos,are a form of lette

Question 14

Explain the advantages and disadvantages of emails.

Accepted Answer

Emails are the most widely used means of

Question 15

Explain the effect of cloud computing on business communications.

Accepted Answer

Cloud computing continues to change the

Question 16

Cloud computing makes it possible for nearly everyone in a business to have access to essential programs such as Microsoft Word.

Accepted Answer

A) True 
 B)False

Question 17

Careful proofreading is still in order after a document has been checked with a spelling checker.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements about grammar checkers is true?

Accepted Answer

A)  Recent versions of grammar and style checkers are much more flexible than older versions. 
B)  Writers who use grammar checkers do not need to make grammatical decisions. 
C)  Grammar checkers are always correct in their assessment of writing. 
D)  Grammar checkers are still in preliminary development and do not offer much help. 
E)  Grammar checkers must be purchased separately from most word processing programs. 
A)  Recent versions of grammar and style checkers are much more flexible than older versions. 
B)  Writers who use grammar checkers do not need to make grammatical decisions. 
C)  Grammar checkers are always correct in their assessment of writing. 
D)  Grammar checkers are still in preliminary development and do not offer much help. 
E)  Grammar checkers must be purchased separately from most word processing programs.

Question 19

Which of the following is the best practice to follow when writing messages?

Accepted Answer

A)  Organize information in the order that will draw the most positive reaction from your readers. 
B)  Gather information through formal research rather than relying on memory or imagination. 
C)  Analyze your audience early in the planning process before determining the goal of your message. 
D)  Present information that you think could run the risk of evoking a negative response at the beginning of your message. 
E)  Ensure that your business goals and writing goals are disparate and do not influence each other. 
A)  Organize information in the order that will draw the most positive reaction from your readers. 
B)  Gather information through formal research rather than relying on memory or imagination. 
C)  Analyze your audience early in the planning process before determining the goal of your message. 
D)  Present information that you think could run the risk of evoking a negative response at the beginning of your message. 
E)  Ensure that your business goals and writing goals are disparate and do not influence each other.

Question 20

The "Bcc" field in an email message stands for "backup confidential copy."

Accepted Answer

A) True 
 B)False

In which of the following cases will the indirect order plan of organizing information be most effective?

Business writers should think of the three stages of writing as strictly chronological or separate.

_____ are the oldest form of business messages.

Businesses use text messaging primarily for data reporting purposes.

As director of the human resources department,Alex has to write an email to employees requesting them to volunteer at the company's annual United Way fund raiser.After determining the purpose of his message,which of the following steps should Alex take next in planning his message?

The first step in the process of writing is

In the context of writing email messages,a formal style of writing

Which of the following is true of written communication?

Which of the following about instant messaging in a business setting is true?

It is best to avoid the use of abbreviations when composing text messages.

Which of the following statements about the planning stage of the writing process is true?

Which of the following about memos or memorandums is true?

Describe the purpose and form of memorandums or memos.

Explain the advantages and disadvantages of emails.

Explain the effect of cloud computing on business communications.

Cloud computing makes it possible for nearly everyone in a business to have access to essential programs such as Microsoft Word.

Careful proofreading is still in order after a document has been checked with a spelling checker.

Which of the following statements about grammar checkers is true?

Which of the following is the best practice to follow when writing messages?

The "Bcc" field in an email message stands for "backup confidential copy."

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters

Exam 2: Writing Effectively for Your Audience, Purpose, and Medium

In which of the following cases will the indirect order plan of organizing information be most effective?

Business writers should think of the three stages of writing as strictly chronological or separate.

_____ are the oldest form of business messages.

Businesses use text messaging primarily for data reporting purposes.

As director of the human resources department,Alex has to write an email to employees requesting them to volunteer at the company's annual United Way fund raiser.After determining the purpose of his message,which of the following steps should Alex take next in planning his message?

The first step in the process of writing is

In the context of writing email messages,a formal style of writing

Which of the following is true of written communication?

Which of the following about instant messaging in a business setting is true?

It is best to avoid the use of abbreviations when composing text messages.

Which of the following statements about the planning stage of the writing process is true?

Which of the following about memos or memorandums is true?

Describe the purpose and form of memorandums or memos.

Explain the advantages and disadvantages of emails.

Explain the effect of cloud computing on business communications.

Cloud computing makes it possible for nearly everyone in a business to have access to essential programs such as Microsoft Word.

Careful proofreading is still in order after a document has been checked with a spelling checker.

Which of the following statements about grammar checkers is true?

Which of the following is the best practice to follow when writing messages?

The "Bcc" field in an email message stands for "backup confidential copy."

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters