Question 1

What is the function of self-managing work teams?

Accepted Answer

A)  They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment. 
B)  They take over some managerial duties and produce an entire product. 
C)  They are formed to monitor, standardize, and improve work processes that cut across different parts of the organization. 
D)  They are formed to develop products under the guidance of the owners of the business. 
A)  They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment. 
B)  They take over some managerial duties and produce an entire product. 
C)  They are formed to monitor, standardize, and improve work processes that cut across different parts of the organization. 
D)  They are formed to develop products under the guidance of the owners of the business.

Question 2

Which of the following is a characteristic of performance appraisal?

Accepted Answer

A)  It does not depend on personal habits. 
B)  It is independent of the job description. 
C)  It is used for merit rating. 
D)  It cannot be used for disciplinary actions. 
A)  It does not depend on personal habits. 
B)  It is independent of the job description. 
C)  It is used for merit rating. 
D)  It cannot be used for disciplinary actions.

Question 3

The goal of teamwork is to improve performance by involving employees in meeting customers' needs.

Accepted Answer

A) True 
 B)False

Question 4

In the communication process, the source decodes or retranslates the idea that is being communicated.

Accepted Answer

A) True 
 B)False

Question 5

Discuss some practical ways to motivate employees.

Accepted Answer

The theory of motivation is relatively s

Question 6

Job enrichment emphasizes giving employees greater responsibility and authority over their jobs as the best way to motivate them.

Accepted Answer

A) True 
 B)False

Question 7

Employee performance is a product of the employee's ability to do the job and the application of positive motivation.

Accepted Answer

A) True 
 B)False

Question 8

_____ is the management function of getting employees to do the things one wants them to do, by means of communicating with, motivating, and disciplining them.

Accepted Answer

A)  Recruiting 
B)  Leading 
C)  Selecting 
D)  Counseling 
A)  Recruiting 
B)  Leading 
C)  Selecting 
D)  Counseling

Question 9

When owners delegate authority to workers to perform certain duties, they should relinquish the responsibility for seeing that those duties are performed.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements defines a line-and-staff organization?

Accepted Answer

A)  The owner has a direct line of command over employees. 
B)  It has specialists to advise and perform services for other employees. 
C)  Its owner does all the work. 
D)  It has employees for producing, financing, and selling the firm's product, and the owner is directly responsible for seeing that the employees do these things. 
A)  The owner has a direct line of command over employees. 
B)  It has specialists to advise and perform services for other employees. 
C)  Its owner does all the work. 
D)  It has employees for producing, financing, and selling the firm's product, and the owner is directly responsible for seeing that the employees do these things.

Question 11

_____ is using employees to do the work they are best suited for.

Accepted Answer

A)  Delegation 
B)  Specialization 
C)  Span of management 
D)  Job rotation 
A)  Delegation 
B)  Specialization 
C)  Span of management 
D)  Job rotation

Question 12

_____ means employers may hire or fire employees with or without cause at any time they choose.

Accepted Answer

A)  Positive discipline 
B)  Judicial due process 
C)  Right-to-work 
D)  Employment at will 
A)  Positive discipline 
B)  Judicial due process 
C)  Right-to-work 
D)  Employment at will

Question 13

What is the significance of flextime as a motivator for employees?

Accepted Answer

A)  It gives employees greater control over their time and activities. 
B)  It permits employees to work at times other than the standard work week or days. 
C)  It allows employees to divide a full-time job into distinct parts. 
D)  It allows employees to share a full-time job with other employees. 
A)  It gives employees greater control over their time and activities. 
B)  It permits employees to work at times other than the standard work week or days. 
C)  It allows employees to divide a full-time job into distinct parts. 
D)  It allows employees to share a full-time job with other employees.

Question 14

How do quality circles motivate employees?

Accepted Answer

A)  By providing financial incentives 
B)  By getting workers to do their work "right the first time," thus generating pride in workmanship 
C)  By getting employees involved and taking advantage of their creativity 
D)  By telling employees what to do and when to do it 
A)  By providing financial incentives 
B)  By getting workers to do their work "right the first time," thus generating pride in workmanship 
C)  By getting employees involved and taking advantage of their creativity 
D)  By telling employees what to do and when to do it

Question 15

Explain the concept of motivation.

Accepted Answer

Motivation is the inner state that activ

Question 16

The _____ approach to motivation uses pride in workmanship to get workers to do their work right the first time.

Accepted Answer

A)  zero-defects 
B)  quality circle 
C)  job enrichment 
D)  management by objectives 
A)  zero-defects 
B)  quality circle 
C)  job enrichment 
D)  management by objectives

Question 17

What is the relationship between leadership and management?

Accepted Answer

A)  Leadership and management are synonymous. 
B)  Leadership includes staffing and controlling, whereas management includes influencing prospective customers. 
C)  Managing is an important part of leading. 
D)  Leadership is the ability to influence others to attain objectives, whereas management requires the use of leadership. 
A)  Leadership and management are synonymous. 
B)  Leadership includes staffing and controlling, whereas management includes influencing prospective customers. 
C)  Managing is an important part of leading. 
D)  Leadership is the ability to influence others to attain objectives, whereas management requires the use of leadership.

Question 18

Which of the following is true of the zero-defects approach to motivate employees?

Accepted Answer

A)  It assumes that employees want to do a good job. 
B)  It encourages employees to learn new and related skills. 
C)  It gets employees involved and takes advantage of their creativity. 
D)  It permits employees to work at times other than the standard work week. 
A)  It assumes that employees want to do a good job. 
B)  It encourages employees to learn new and related skills. 
C)  It gets employees involved and takes advantage of their creativity. 
D)  It permits employees to work at times other than the standard work week.

Question 19

Specialization is using employees to do the work that they are best suited for.

Accepted Answer

A) True 
 B)False

Question 20

What are the ways to improve communication?

Accepted Answer

One can become a more effective communic

What is the function of self-managing work teams?

Which of the following is a characteristic of performance appraisal?

The goal of teamwork is to improve performance by involving employees in meeting customers' needs.

In the communication process, the source decodes or retranslates the idea that is being communicated.

Discuss some practical ways to motivate employees.

Job enrichment emphasizes giving employees greater responsibility and authority over their jobs as the best way to motivate them.

Employee performance is a product of the employee's ability to do the job and the application of positive motivation.

_____ is the management function of getting employees to do the things one wants them to do, by means of communicating with, motivating, and disciplining them.

When owners delegate authority to workers to perform certain duties, they should relinquish the responsibility for seeing that those duties are performed.

Which of the following statements defines a line-and-staff organization?

_____ is using employees to do the work they are best suited for.

_____ means employers may hire or fire employees with or without cause at any time they choose.

What is the significance of flextime as a motivator for employees?

How do quality circles motivate employees?

Explain the concept of motivation.

The _____ approach to motivation uses pride in workmanship to get workers to do their work right the first time.

What is the relationship between leadership and management?

Which of the following is true of the zero-defects approach to motivate employees?

Specialization is using employees to do the work that they are best suited for.

What are the ways to improve communication?

Starting Your Small Business

Family-Owned Businesses

Forms of Ownership of Small Businesses

Maintaining Good Government Relations and Business Ethics

Becoming the Owner of a Small Business

Planning, Organizing, and Managing a Small Business

How to Obtain the Right Financing for Your Business

Developing Marketing Strategies

Promoting and Distributing

How to Obtain and Manage Human Resources and Diversity in Small Companies

Obtaining and Laying Out Operating Facilities

Purchasing, Inventory, and Quality Control

Basic Financial Planning

Budgeting and Controlling Operations and Taxes

Using Computer Technology in Small Businesses

Risk Management, Insurance, and Crime Prevention

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Exam 11: How to Maintain Relationships With Your Employees and Their Representatives

What is the function of self-managing work teams?

Which of the following is a characteristic of performance appraisal?

The goal of teamwork is to improve performance by involving employees in meeting customers' needs.

In the communication process, the source decodes or retranslates the idea that is being communicated.

Discuss some practical ways to motivate employees.

Job enrichment emphasizes giving employees greater responsibility and authority over their jobs as the best way to motivate them.

Employee performance is a product of the employee's ability to do the job and the application of positive motivation.

_____ is the management function of getting employees to do the things one wants them to do, by means of communicating with, motivating, and disciplining them.

When owners delegate authority to workers to perform certain duties, they should relinquish the responsibility for seeing that those duties are performed.

Which of the following statements defines a line-and-staff organization?

_____ is using employees to do the work they are best suited for.

_____ means employers may hire or fire employees with or without cause at any time they choose.

What is the significance of flextime as a motivator for employees?

How do quality circles motivate employees?

Explain the concept of motivation.

The _____ approach to motivation uses pride in workmanship to get workers to do their work right the first time.

What is the relationship between leadership and management?

Which of the following is true of the zero-defects approach to motivate employees?

Specialization is using employees to do the work that they are best suited for.

What are the ways to improve communication?

Starting Your Small Business

Family-Owned Businesses

Forms of Ownership of Small Businesses

Maintaining Good Government Relations and Business Ethics

Becoming the Owner of a Small Business

Planning, Organizing, and Managing a Small Business

How to Obtain the Right Financing for Your Business

Developing Marketing Strategies

Promoting and Distributing

How to Obtain and Manage Human Resources and Diversity in Small Companies

Obtaining and Laying Out Operating Facilities

Purchasing, Inventory, and Quality Control

Basic Financial Planning

Budgeting and Controlling Operations and Taxes

Using Computer Technology in Small Businesses

Risk Management, Insurance, and Crime Prevention

Filters