Exam 11: How to Maintain Relationships With Your Employees and Their Representatives

Managers are always motivating employees-either positively or negatively-even when they are not conscious of doing so.

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(True/False)

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Question 1

Correct Answer:

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True

Job splitting occurs when a single full-time job is retained, but its performance is shared by two or more employees.

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(True/False)

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Question 2

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False

What is leadership?

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Question 3

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Leading, one of the basic management functions, is getting employees to do the things that have to be done, by means of communicating with, motivating, and disciplining them. While management and leadership are similar, there are some significant differences. Leading is an important part of managing-but not the whole of it. Leadership is the ability of one person to influence others to strive to attain goals or objectives. Management, while requiring the use of leadership, also includes the other functions of planning, organizing, staffing, and controlling. Leadership is especially important for small business owners. Without it, they cannot get workers to strive to achieve their goals or the business's objectives.

What are the barriers to effective communication?

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Question 4

Specialization should be used in very small businesses.

(True/False)

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Question 5

The greatest barriers to effective communication are inattention and poor listening.

(True/False)

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Question 6

Counseling is not needed when an employee must be terminated.

(True/False)

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Question 7

Which of the following is essential for effective communication?

(Multiple Choice)

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Question 8

_____ means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done.

(Multiple Choice)

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Question 9

Small business owners need not tell their employees the reasons for being in business.

(True/False)

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Question 10

Leadership is the ability to influence others to strive to attain goals or objectives.

(True/False)

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Question 11

What is the function of problem-solving teams?

(Multiple Choice)

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Question 12

Employee performance evaluations can be used to motivate employees if the evaluations are translated into rewards.

(True/False)

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Question 13

Define the job related areas that need counseling.

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Question 14

Describe the ways to organize a small business.

(Essay)

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Question 15

One must use different incentives to motivate different people at different times in their working lives.

(True/False)

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Question 16

What should a manager do for handling employee complaints?

(Multiple Choice)

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Question 17

Right-to-work laws define the areas in which an employer has the right to act freely as an employer, without interference from the union.

(True/False)

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Question 18

If the business is small and unincorporated, a tight, formal organization structure encourages creativity and reduces initiative.

(True/False)

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Question 19

Quality circles (QCs) are small, organized work groups meeting periodically to find ways to improve quality and output.

(True/False)

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Question 20

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Managers are always motivating employees-either positively or negatively-even when they are not conscious of doing so.

Job splitting occurs when a single full-time job is retained, but its performance is shared by two or more employees.

What is leadership?

What are the barriers to effective communication?

Specialization should be used in very small businesses.

The greatest barriers to effective communication are inattention and poor listening.

Counseling is not needed when an employee must be terminated.

Which of the following is essential for effective communication?

_____ means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done.

Small business owners need not tell their employees the reasons for being in business.

Leadership is the ability to influence others to strive to attain goals or objectives.

What is the function of problem-solving teams?

Employee performance evaluations can be used to motivate employees if the evaluations are translated into rewards.

Define the job related areas that need counseling.

Describe the ways to organize a small business.

One must use different incentives to motivate different people at different times in their working lives.

What should a manager do for handling employee complaints?

Right-to-work laws define the areas in which an employer has the right to act freely as an employer, without interference from the union.

If the business is small and unincorporated, a tight, formal organization structure encourages creativity and reduces initiative.

Quality circles (QCs) are small, organized work groups meeting periodically to find ways to improve quality and output.

Starting Your Small Business

Family-Owned Businesses

Forms of Ownership of Small Businesses

Maintaining Good Government Relations and Business Ethics

Becoming the Owner of a Small Business

Planning, Organizing, and Managing a Small Business

How to Obtain the Right Financing for Your Business

Developing Marketing Strategies

Promoting and Distributing

How to Obtain and Manage Human Resources and Diversity in Small Companies

Obtaining and Laying Out Operating Facilities

Purchasing, Inventory, and Quality Control

Basic Financial Planning

Budgeting and Controlling Operations and Taxes

Using Computer Technology in Small Businesses

Risk Management, Insurance, and Crime Prevention

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