Exam 11: How to Maintain Relationships With Your Employees and Their Representatives

Why do business owners work to motivate their employees?

_____ allows workers to schedule their own hours as long as they are present during certain required hours.

Employees tend to disbelieve what the owner says, regardless of whether it is true or not.

_____ is the ability of one person to influence others to attain objectives.

With each delegation, the authority needed to carry out the task must be awarded.

_____ involves fairly enforcing a system of rules and regulations to obtain order.

Communication is the transfer of meaning from one person to another.

An informal organization always exists within the formal structure of a business.

Leadership and management are synonymous.

A(n) _____ shows the authority and responsibility relationships that exist in a business.

Which of the following is true about communication?

What is communication and what is its importance?

Explain the process of appraising and evaluating employees' performance.

Organizing is:

_____ are small, organized work groups that meet periodically to find ways to improve standards and output.

Stress usually begins when individuals are placed in a work environment that is incompatible with their professional work style and/or temperament.

Leading is an important part of managing, but not the whole of it.

Which of the following is a characteristic of an informal organization?

Counseling means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done.

The series of authority and responsibility relationships are depicted in an organization chart.