Question 1

What are the three different types of grievances?

Accepted Answer

Individual,group,and policy grievances.A

Question 2

An arbitrator will normally rule on any preliminary objections filed by either party before proceeding to hear the case itself.

Accepted Answer

A) True 
 B)False

Question 3

What are the effects of unions' "ownership" of the grievance process?

Accepted Answer

suggested): Unions' "ownership" of the g

Question 4

A major function of grievances is that the grievance process provides workers with a certain measure of

Accepted Answer

A) workplace voice. 
B) fringe benefits,such as more days off. 
C) social status. 
D) wealth. 
E) perks,such as those enjoyed by management. 
A) workplace voice. 
B) fringe benefits,such as more days off. 
C) social status. 
D) wealth. 
E) perks,such as those enjoyed by management.

Question 5

Arbitration hearings normally include all but which one of the following?

Accepted Answer

A) cross- examination of witnesses 
B) initial ruling on preliminary objections 
C) calling and questioning of witnesses 
D) opening statements 
E) closing statements 
A) cross- examination of witnesses 
B) initial ruling on preliminary objections 
C) calling and questioning of witnesses 
D) opening statements 
E) closing statements

Question 6

The grievance process has an increasingly positive role to play in improving union- management relations relations.

Accepted Answer

A) True 
 B)False

Question 7

All but which one of the following are among the leading causes of dismissal?

Accepted Answer

A) dishonesty 
B) insubordination 
C) poor work performance 
D) abuse of alcohol 
E) physical disability 
A) dishonesty 
B) insubordination 
C) poor work performance 
D) abuse of alcohol 
E) physical disability

Question 8

Finding ways to speed up the grievance process and reduce the number of grievances going to arbitration can be a "win- win" for both sides.

Accepted Answer

A) True 
 B)False

Question 9

What is the concept of progressive discipline and why is it important in IR?

Accepted Answer

suggested): The purpose of progressive d

Question 10

Arbitrators require the same standard of proof for all types of cases.

Accepted Answer

A) True 
 B)False

Question 11

Outline some of the major problems with the conventional grievance arbitration system and indicate briefly how expedited arbitration,grievance mediation,and preventive mediation can help address some of these problems.

Accepted Answer

suggested): The major problems,as critic

Question 12

Do certain stages of the grievance process appear to be more productive than others?

Accepted Answer

found that most grievances were settled

Question 13

How has human rights legislation affected the grievance procedure?

Accepted Answer

By introducing the concept of "construct

Question 14

The grievance process is probably the second most important reason why workers join unions,next to which of the following?

Accepted Answer

A) medical and dental plans 
B) pensions 
C) social events 
D) greater job security 
E) higher wages 
A) medical and dental plans 
B) pensions 
C) social events 
D) greater job security 
E) higher wages

Question 15

In the U.S.,grievance mediation has proved extremely successful in this notoriously strike- prone industry:

Accepted Answer

A) meatpacking. 
B) steel. 
C) autos. 
D) coal mining. 
E) rubber tires. 
A) meatpacking. 
B) steel. 
C) autos. 
D) coal mining. 
E) rubber tires.

Question 16

Which of the following statements best sums up the rationale for the arbitrator's award in the IKO case discussed in the text?

Accepted Answer

A) The company's sexual harassment policy was worded too broadly. 
B) Lacelle did not intend to sexually harass Ms M. 
C) Sexual harassment should never be a cause for dismissal. 
D) Progressive discipline procedures must always take priority over sexual harassment complaints. 
E) The severity of Lacelle's conduct,coupled with his seniority leads to a lengthy suspension as the more appropriate punishment. 
A) The company's sexual harassment policy was worded too broadly. 
B) Lacelle did not intend to sexually harass Ms M. 
C) Sexual harassment should never be a cause for dismissal. 
D) Progressive discipline procedures must always take priority over sexual harassment complaints. 
E) The severity of Lacelle's conduct,coupled with his seniority leads to a lengthy suspension as the more appropriate punishment.

Question 17

A group grievance involves the application of the collective agreement to a series of individual grievances seeking the same outcome.

Accepted Answer

A) True 
 B)False

Question 18

These days,if an employer were to discharge someone for repeated absenteeism,s)he would normally be expected to have offered the worker employee assistance or counselling of some kind.

Accepted Answer

A) True 
 B)False

Question 19

Requiring arbitrators to apply external standards to collective agreements is a new development in grievance cases.

Accepted Answer

A) True 
 B)False

Question 20

A special feature of Newfoundland's preventive mediation program is

Accepted Answer

A) joint supervisor- steward training in collective agreement administration. 
B) grievance mediation. 
C) negotiation skills training. 
D) relationship by objectives. 
E) establishing a labour- management committee. 
A) joint supervisor- steward training in collective agreement administration. 
B) grievance mediation. 
C) negotiation skills training. 
D) relationship by objectives. 
E) establishing a labour- management committee.

What are the three different types of grievances?

An arbitrator will normally rule on any preliminary objections filed by either party before proceeding to hear the case itself.

What are the effects of unions' "ownership" of the grievance process?

A major function of grievances is that the grievance process provides workers with a certain measure of

Arbitration hearings normally include all but which one of the following?

The grievance process has an increasingly positive role to play in improving union- management relations relations.

All but which one of the following are among the leading causes of dismissal?

Finding ways to speed up the grievance process and reduce the number of grievances going to arbitration can be a "win- win" for both sides.

What is the concept of progressive discipline and why is it important in IR?

Arbitrators require the same standard of proof for all types of cases.

Outline some of the major problems with the conventional grievance arbitration system and indicate briefly how expedited arbitration,grievance mediation,and preventive mediation can help address some of these problems.

Do certain stages of the grievance process appear to be more productive than others?

How has human rights legislation affected the grievance procedure?

The grievance process is probably the second most important reason why workers join unions,next to which of the following?

In the U.S.,grievance mediation has proved extremely successful in this notoriously strike- prone industry:

Which of the following statements best sums up the rationale for the arbitrator's award in the IKO case discussed in the text?

A group grievance involves the application of the collective agreement to a series of individual grievances seeking the same outcome.

These days,if an employer were to discharge someone for repeated absenteeism,s)he would normally be expected to have offered the worker employee assistance or counselling of some kind.

Requiring arbitrators to apply external standards to collective agreements is a new development in grievance cases.

A special feature of Newfoundland's preventive mediation program is

Introduction to Industrial Relations

The Environment and Management of Industrial Relations

The History of the Canadian Labour Movement

Union Membership and Sturcture

Union Actions and Impacts

Employment Legislation

Collective Bargaining Legislation

Labour Relations and Collective Bargaining in the Public Sector

The Process of Negotiation

The Collective Agreement

Strikes and Lockouts

Industrial Relations Around the World

Key Themes and Issues

Filters

Exam 12: Grievances: Functions, Resolution, and Prevention

What are the three different types of grievances?

An arbitrator will normally rule on any preliminary objections filed by either party before proceeding to hear the case itself.

What are the effects of unions' "ownership" of the grievance process?

A major function of grievances is that the grievance process provides workers with a certain measure of

Arbitration hearings normally include all but which one of the following?

The grievance process has an increasingly positive role to play in improving union- management relations relations.

All but which one of the following are among the leading causes of dismissal?

Finding ways to speed up the grievance process and reduce the number of grievances going to arbitration can be a "win- win" for both sides.

What is the concept of progressive discipline and why is it important in IR?

Arbitrators require the same standard of proof for all types of cases.

Outline some of the major problems with the conventional grievance arbitration system and indicate briefly how expedited arbitration,grievance mediation,and preventive mediation can help address some of these problems.

Do certain stages of the grievance process appear to be more productive than others?

How has human rights legislation affected the grievance procedure?

The grievance process is probably the second most important reason why workers join unions,next to which of the following?

In the U.S.,grievance mediation has proved extremely successful in this notoriously strike- prone industry:

Which of the following statements best sums up the rationale for the arbitrator's award in the IKO case discussed in the text?

A group grievance involves the application of the collective agreement to a series of individual grievances seeking the same outcome.

These days,if an employer were to discharge someone for repeated absenteeism,s)he would normally be expected to have offered the worker employee assistance or counselling of some kind.

Requiring arbitrators to apply external standards to collective agreements is a new development in grievance cases.

A special feature of Newfoundland's preventive mediation program is

Introduction to Industrial Relations

The Environment and Management of Industrial Relations

The History of the Canadian Labour Movement

Union Membership and Sturcture

Union Actions and Impacts

Employment Legislation

Collective Bargaining Legislation

Labour Relations and Collective Bargaining in the Public Sector

The Process of Negotiation

The Collective Agreement

Strikes and Lockouts

Industrial Relations Around the World

Key Themes and Issues

Filters