Exam 10: Managing Interpersonal Conflicts

What are conflict rituals?

What is the main advantage of using compromise over the win-win conflict style?

Which characteristic is found more often in women than men in conflict situations?

Match each of the following conflict styles with its description. -Used to achieve win-win outcomes.

Sometimes people deliver subtle aggressive messages (involving feelings of resentment,anger,or rage that they aren't able or willing to express directly),while maintaining the front of respect.What term does psychologist George Bach use for this behaviour?

Which conflict style incorporates a low degree of concern for self and for others?

Two people arguing with each other is an example of the symmetrical conflict style.

Which type of conflict style occurs when both partners use the same tactics?

A compromise is just as satisfying as a win-win solution.

Which of the following is a win-lose conflict style in which the communicator submits to a situation rather than attempting to have his or her needs met?

Match the descriptions of styles below with the terms they best describe. -Partners use the same conflict styles.

Match each of the following conflict styles with its description. -Considered a win-lose approach which shows high concern for one's opponent.

Chang says to his wife,"Sure,I'd love to wash the dishes," with a sarcastic tone of voice.What conflict pattern is he using?

Jalla is having dinner at a restaurant.When she receives her meal it is cold.She says nothing because she doesn't want to upset the server.What conflict style is Jalla engaging in?

Research shows a substantial difference between how males and females handle conflict.

Pick the two crazymakers you use most often.For each,describe the circumstances,in which the crazymaker is used,the function which the crazymaker serves,the consequences of using the crazymaker,and any alternative behaviour which would be more constructive.

Bill,a policing supervisor,often flies into a rage and yells at his subordinates.Afterwards,he feels guilty and overcompensates by being extra nice.What is Bill demonstrating?

Gerry is mad at his partner,Don,so he decides to give him the silent treatment.Which crazymaker is this?

You should use the compromising conflict style when the issue is of little importance.

Passive aggression is less damaging than direct aggression.