Question 1

According to communication researcher Mary Ann Fitzpatrick,which type of couple had the most effective communication in their relationships?

Accepted Answer

A)  independents 
B)  intimates 
C)  separates 
D)  traditionals 
A)  independents 
B)  intimates 
C)  separates 
D)  traditionals

Question 2

Which of the following is a win-lose approach to a conflict that seeks to resolve it in one's own way?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  competing 
D)  aggression 
A)  avoiding 
B)  accommodating 
C)  competing 
D)  aggression

Question 3

Match each of the following crazymakers with its description.
-This person pretends that there's nothing wrong when his partner brings up a conflict.

Accepted Answer

A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider 
A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider

Question 4

Accommodating is a lose-lose conflict style in which the parties ignore the problem at hand.

Accepted Answer

A) True 
 B)False

Question 5

You and your partner have a pattern of managing disagreements that repeats itself over time.What term refers to this type of situation?

Accepted Answer

A)  defensive dance 
B)  personal conflict style 
C)  relational conflict style 
D)  metacommunication style 
A)  defensive dance 
B)  personal conflict style 
C)  relational conflict style 
D)  metacommunication style

Question 6

Which type of conflict style occurs when the partners vary from one situation to another?

Accepted Answer

A)  relational 
B)  symmetrical 
C)  complementary 
D)  parallel 
A)  relational 
B)  symmetrical 
C)  complementary 
D)  parallel

Question 7

Steve and Tam have been arguing about who will stay late to fill out the policing report that needs to be completed before they can end their work day.Steve says to Tam "I'll complete the report this time if you stay late to complete the report the next time this happens." What constructive conflict skill is Steve using?

Accepted Answer

A)  Identify your problem and unmet needs. 
B)  Describe your problem and needs. 
C)  Consider your partner's point of view. 
D)  Negotiate a solution. 
A)  Identify your problem and unmet needs. 
B)  Describe your problem and needs. 
C)  Consider your partner's point of view. 
D)  Negotiate a solution.

Question 8

Assertive behaviour is considered rude and insensitive in collectivistic cultures.

Accepted Answer

A) True 
 B)False

Question 9

Why can win-win negotiation be considered a positive way of handling conflict?

Accepted Answer

A)  It guarantees that your demands will be met. 
B)  It allows for spontaneous expression of feelings. 
C)  It forces one partner to come to see the other's needs. 
D)  It allows for clear expression of differences and wants. 
A)  It guarantees that your demands will be met. 
B)  It allows for spontaneous expression of feelings. 
C)  It forces one partner to come to see the other's needs. 
D)  It allows for clear expression of differences and wants.

Question 10

What is the first step in the win-win conflict approach?

Accepted Answer

A)  Make a date. 
B)  Identify the unmet problem or need. 
C)  Describe the problem or need. 
D)  Consider the other person's point of view. 
A)  Make a date. 
B)  Identify the unmet problem or need. 
C)  Describe the problem or need. 
D)  Consider the other person's point of view.

Question 11

Which communication skill is best suited for describing your problem and needs in the win-win negotiation process?

Accepted Answer

A)  assertive message format 
B)  I-language 
C)  metacommunication 
D)  paraphrasing 
A)  assertive message format 
B)  I-language 
C)  metacommunication 
D)  paraphrasing

Question 12

The text says that "counting to ten" applies to win-win problem solving.

Accepted Answer

A) True 
 B)False

Question 13

Boris and Olga have been dating for several years.Olga complains that they don't spend much time together anymore.To avoid the complaining,Boris spends more time with his friends.What relational conflict style are Boris and Olga using?

Accepted Answer

A)  avoidant 
B)  complementary 
C)  parallel 
D)  symmetrical 
A)  avoidant 
B)  complementary 
C)  parallel 
D)  symmetrical

Question 14

What is the most powerful determinant of a person's conflict style?

Accepted Answer

A)  culture 
B)  gender 
C)  relational style 
D)  self-concept 
A)  culture 
B)  gender 
C)  relational style 
D)  self-concept

Question 15

Match each of the following conflict styles with its description.
-Both parties lose something but are not entirely disappointed.

Accepted Answer

A) accommodating 
B) avoiding 
C) collaborating 
D) competing 
E) compromising 
A) accommodating 
B) avoiding 
C) collaborating 
D) competing 
E) compromising

Question 16

Match the descriptions of styles below with the terms they best describe.
-Partners avoid conflict.

Accepted Answer

A)  complementary 
B)  independents 
C)  parallel 
D)  symmetrical 
E)  Traditionals 
A)  complementary 
B)  independents 
C)  parallel 
D)  symmetrical 
E)  Traditionals

Question 17

A competing conflict style is effective when you discover you are wrong about something.

Accepted Answer

A) True 
 B)False

Question 18

Which type of conflict style occurs when partners use different but mutually reinforcing behaviours?

Accepted Answer

A)  relational 
B)  symmetrical 
C)  complementary 
D)  parallel 
A)  relational 
B)  symmetrical 
C)  complementary 
D)  parallel

Question 19

Céline and Trudy work on the same team and frequently have sharp disagreements over how projects should be conducted.Each finds reassurance in getting the other's support,and they enjoy having lunch together several times a week.What conflict pattern do they use?

Accepted Answer

A)  intimate-aggressive 
B)  intimate-nonaggressive 
C)  nonintimate-aggressive 
D)  nonintimate-nonaggressive 
A)  intimate-aggressive 
B)  intimate-nonaggressive 
C)  nonintimate-aggressive 
D)  nonintimate-nonaggressive

Question 20

Direct aggression and passive aggression are two forms of the competing conflict style.

Accepted Answer

A) True 
 B)False

According to communication researcher Mary Ann Fitzpatrick,which type of couple had the most effective communication in their relationships?

Which of the following is a win-lose approach to a conflict that seeks to resolve it in one's own way?

Match each of the following crazymakers with its description. -This person pretends that there's nothing wrong when his partner brings up a conflict.

Accommodating is a lose-lose conflict style in which the parties ignore the problem at hand.

You and your partner have a pattern of managing disagreements that repeats itself over time.What term refers to this type of situation?

Which type of conflict style occurs when the partners vary from one situation to another?

Assertive behaviour is considered rude and insensitive in collectivistic cultures.

Why can win-win negotiation be considered a positive way of handling conflict?

What is the first step in the win-win conflict approach?

Which communication skill is best suited for describing your problem and needs in the win-win negotiation process?

The text says that "counting to ten" applies to win-win problem solving.

Boris and Olga have been dating for several years.Olga complains that they don't spend much time together anymore.To avoid the complaining,Boris spends more time with his friends.What relational conflict style are Boris and Olga using?

What is the most powerful determinant of a person's conflict style?

Match each of the following conflict styles with its description. -Both parties lose something but are not entirely disappointed.

Match the descriptions of styles below with the terms they best describe. -Partners avoid conflict.

A competing conflict style is effective when you discover you are wrong about something.

Which type of conflict style occurs when partners use different but mutually reinforcing behaviours?

Céline and Trudy work on the same team and frequently have sharp disagreements over how projects should be conducted.Each finds reassurance in getting the other's support,and they enjoy having lunch together several times a week.What conflict pattern do they use?

Direct aggression and passive aggression are two forms of the competing conflict style.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

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Exam 10: Managing Interpersonal Conflicts

According to communication researcher Mary Ann Fitzpatrick,which type of couple had the most effective communication in their relationships?

Which of the following is a win-lose approach to a conflict that seeks to resolve it in one's own way?

Match each of the following crazymakers with its description. -This person pretends that there's nothing wrong when his partner brings up a conflict.

Accommodating is a lose-lose conflict style in which the parties ignore the problem at hand.

You and your partner have a pattern of managing disagreements that repeats itself over time.What term refers to this type of situation?

Which type of conflict style occurs when the partners vary from one situation to another?

Assertive behaviour is considered rude and insensitive in collectivistic cultures.

Why can win-win negotiation be considered a positive way of handling conflict?

What is the first step in the win-win conflict approach?

Which communication skill is best suited for describing your problem and needs in the win-win negotiation process?

The text says that "counting to ten" applies to win-win problem solving.

Boris and Olga have been dating for several years.Olga complains that they don't spend much time together anymore.To avoid the complaining,Boris spends more time with his friends.What relational conflict style are Boris and Olga using?

What is the most powerful determinant of a person's conflict style?

Match each of the following conflict styles with its description. -Both parties lose something but are not entirely disappointed.

Match the descriptions of styles below with the terms they best describe. -Partners avoid conflict.

A competing conflict style is effective when you discover you are wrong about something.

Which type of conflict style occurs when partners use different but mutually reinforcing behaviours?

Céline and Trudy work on the same team and frequently have sharp disagreements over how projects should be conducted.Each finds reassurance in getting the other's support,and they enjoy having lunch together several times a week.What conflict pattern do they use?

Direct aggression and passive aggression are two forms of the competing conflict style.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Filters