Question 1

To achieve the maximum benefit of a new ERP system,Tasty Baking implemented an enterprise system by:

Accepted Answer

A) using only the pre-defined processes in the ERP software that matched its own processes. 
B) retaining its legacy systems to operate as a backup to the new enterprise system. 
C) customizing less than 5 percent of the enterprise system processes. 
D) changing the ERP software as needed to match their own processes. 
E) using a cloud-based version of the ERP. 
A) using only the pre-defined processes in the ERP software that matched its own processes. 
B) retaining its legacy systems to operate as a backup to the new enterprise system. 
C) customizing less than 5 percent of the enterprise system processes. 
D) changing the ERP software as needed to match their own processes. 
E) using a cloud-based version of the ERP.

Question 2

Discuss the business value of supply chain management systems.

Accepted Answer

Supply chain management systems enable f

Question 3

Marketing modules in CRM systems provide tools for all of the following except:

Accepted Answer

A) assigning and managing customer service requests. 
B) capturing prospect and customer data. 
C) identifying profitable and unprofitable customers. 
D) qualifying leads. 
E) identifying opportunities for cross-selling. 
A) assigning and managing customer service requests. 
B) capturing prospect and customer data. 
C) identifying profitable and unprofitable customers. 
D) qualifying leads. 
E) identifying opportunities for cross-selling.

Question 4

Enterprise applications are based on organization-wide definitions of data.

Accepted Answer

A) True 
 B)False

Question 5

Cross-selling is the marketing of products to different customers.

Accepted Answer

A) True 
 B)False

Question 6

Extensive customization of enterprise software reduces the overall cost of implementation.

Accepted Answer

A) True 
 B)False

Question 7

Distribution and delivery of products to retailers is part of the:

Accepted Answer

A) downstream portion of the supply chain. 
B) external supply chain. 
C) upstream portion of the supply chain. 
D) supplier's internal supply chain. 
E) midstream portion of the supply chain. 
A) downstream portion of the supply chain. 
B) external supply chain. 
C) upstream portion of the supply chain. 
D) supplier's internal supply chain. 
E) midstream portion of the supply chain.

Question 8

The bullwhip effect leads to declining inventory costs across the entire supply chain.

Accepted Answer

A) True 
 B)False

Question 9

In the supply chain,components or parts are referred to as:

Accepted Answer

A) upstream materials,organizations,and processes. 
B) raw materials. 
C) secondary products. 
D) intermediate products. 
E) downstream organizations and processes. 
A) upstream materials,organizations,and processes. 
B) raw materials. 
C) secondary products. 
D) intermediate products. 
E) downstream organizations and processes.

Question 10

Walmart's continuous replenishment system is an example of a(n)________ model.

Accepted Answer

A) push-based 
B) pull-based 
C) enterprise-based 
D) supply chain optimization 
E) forecast-based 
A) push-based 
B) pull-based 
C) enterprise-based 
D) supply chain optimization 
E) forecast-based

Question 11

Concurrent supply chains are made possible by which technology?

Accepted Answer

A) ERP systems 
B) The Internet 
C) Supply-chain management systems 
D) Just-in-time supply-chain technologies 
E) Extranets 
A) ERP systems 
B) The Internet 
C) Supply-chain management systems 
D) Just-in-time supply-chain technologies 
E) Extranets

Question 12

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

Accepted Answer

A) Configuration tables 
B) Web services 
C) Data dictionaries 
D) Middleware 
E) Groupware 
A) Configuration tables 
B) Web services 
C) Data dictionaries 
D) Middleware 
E) Groupware

Question 13

A supply chain driven by actual customer orders is called a ________ model.

Accepted Answer

A) supply-based 
B) demand-driven 
C) replenishment-driven 
D) pull-based 
E) market-driven 
A) supply-based 
B) demand-driven 
C) replenishment-driven 
D) pull-based 
E) market-driven

Question 14

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Accepted Answer

A) Distribution management 
B) Replenishment planning 
C) Demand planning 
D) Order planning 
E) Customer planning 
A) Distribution management 
B) Replenishment planning 
C) Demand planning 
D) Order planning 
E) Customer planning

Question 15

Churn rate is an important indicator of the growth or decline of a company's customer base.

Accepted Answer

A) True 
 B)False

Question 16

The downstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following refers to a company's suppliers,the suppliers' suppliers,and the processes for managing relationships with them?

Accepted Answer

A) Supplier's internal supply chain 
B) Logistics supply chain 
C) Downstream portion of the supply chain 
D) Upstream portion of the supply chain 
E) On Contract supplier's chain 
A) Supplier's internal supply chain 
B) Logistics supply chain 
C) Downstream portion of the supply chain 
D) Upstream portion of the supply chain 
E) On Contract supplier's chain

Question 18

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Accepted Answer

A) network 
B) bullwhip 
C) ripple 
D) whirlpool 
E) diffraction 
A) network 
B) bullwhip 
C) ripple 
D) whirlpool 
E) diffraction

Question 19

In a pull-based model of SCM systems,production master schedules are based on forecasts of demand for products.

Accepted Answer

A) True 
 B)False

Question 20

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers,those who are good candidates for sales and services.

Accepted Answer

A) Customer 
B) SOA 
C) Marketing 
D) Complex 
E) SFA 
A) Customer 
B) SOA 
C) Marketing 
D) Complex 
E) SFA

To achieve the maximum benefit of a new ERP system,Tasty Baking implemented an enterprise system by:

Discuss the business value of supply chain management systems.

Marketing modules in CRM systems provide tools for all of the following except:

Enterprise applications are based on organization-wide definitions of data.

Cross-selling is the marketing of products to different customers.

Extensive customization of enterprise software reduces the overall cost of implementation.

Distribution and delivery of products to retailers is part of the:

The bullwhip effect leads to declining inventory costs across the entire supply chain.

In the supply chain,components or parts are referred to as:

Walmart's continuous replenishment system is an example of a(n)________ model.

Concurrent supply chains are made possible by which technology?

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

A supply chain driven by actual customer orders is called a ________ model.

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Churn rate is an important indicator of the growth or decline of a company's customer base.

The downstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Which of the following refers to a company's suppliers,the suppliers' suppliers,and the processes for managing relationships with them?

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

In a pull-based model of SCM systems,production master schedules are based on forecasts of demand for products.

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers,those who are good candidates for sales and services.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy:

To achieve the maximum benefit of a new ERP system,Tasty Baking implemented an enterprise system by:

Discuss the business value of supply chain management systems.

Marketing modules in CRM systems provide tools for all of the following except:

Enterprise applications are based on organization-wide definitions of data.

Cross-selling is the marketing of products to different customers.

Extensive customization of enterprise software reduces the overall cost of implementation.

Distribution and delivery of products to retailers is part of the:

The bullwhip effect leads to declining inventory costs across the entire supply chain.

In the supply chain,components or parts are referred to as:

Walmart's continuous replenishment system is an example of a(n)________ model.

Concurrent supply chains are made possible by which technology?

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

A supply chain driven by actual customer orders is called a ________ model.

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Churn rate is an important indicator of the growth or decline of a company's customer base.

The downstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Which of the following refers to a company's suppliers,the suppliers' suppliers,and the processes for managing relationships with them?

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

In a pull-based model of SCM systems,production master schedules are based on forecasts of demand for products.

________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers,those who are good candidates for sales and services.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters