Question 1

SFA modules in CRM systems provide tools for all of the following except:

Accepted Answer

A) team selling. 
B) territory management. 
C) sales forecasting. 
D) managing sales prospect and contact information. 
E) managing customer service requests. 
A) team selling. 
B) territory management. 
C) sales forecasting. 
D) managing sales prospect and contact information. 
E) managing customer service requests.

Question 2

Uncertainties in the supply chain often lead to:

Accepted Answer

A) declines in production. 
B) increases in inventory across all tiers. 
C) strategic changes in production plans. 
D) the bull whip effect. 
E) a reduction in safety stocks. 
A) declines in production. 
B) increases in inventory across all tiers. 
C) strategic changes in production plans. 
D) the bull whip effect. 
E) a reduction in safety stocks.

Question 3

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Accepted Answer

A) e-business suites 
B) ERP systems 
C) middleware 
D) legacy systems 
E) cloud solutions 
A) e-business suites 
B) ERP systems 
C) middleware 
D) legacy systems 
E) cloud solutions

Question 4

Plant Away is an Oregon-based retailer and distributor of trees and shrubs.They have hundreds of smaller nurseries based around the country that grow the plant stock.The majority of their business is conducted online.Consumers typically purchase small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery.What unique problems might you anticipate they have in their supply chain? What might remedy these problems?

Accepted Answer

Typical problems in supply chains arise

Question 5

Identify and describe the two types of customer relationship management applications.

Accepted Answer

Operational CRM and analytical CRM are t

Question 6

The cost of switching from one enterprise system to another is quite low.

Accepted Answer

A) True 
 B)False

Question 7

Supply chain planning systems perform all of the following functions except:

Accepted Answer

A) establish inventory levels for raw materials and finished goods. 
B) identify the transportation mode to use for product delivery. 
C) determine where to store finished goods. 
D) determine how much product to manufacture in a given time period. 
E) track the physical status of goods. 
A) establish inventory levels for raw materials and finished goods. 
B) identify the transportation mode to use for product delivery. 
C) determine where to store finished goods. 
D) determine how much product to manufacture in a given time period. 
E) track the physical status of goods.

Question 8

Organizations can rewrite enterprise system software to support their existing business processes.

Accepted Answer

A) True 
 B)False

Question 9

Selling a customer with a checking account a home improvement loan is an example of:

Accepted Answer

A) operational CRM. 
B) direct marketing. 
C) sales force automation. 
D) cross-channel promotions. 
E) cross-selling. 
A) operational CRM. 
B) direct marketing. 
C) sales force automation. 
D) cross-channel promotions. 
E) cross-selling.

Question 10

From your reading of the Soma Bay case study,the company implemented JD Edwards Enterprise One to solve all of the following problems except:

Accepted Answer

A) overtaxing of its data centers. 
B) providing timely reports of profitability. 
C) providing detailed financial data. 
D) combining data from general ledger and other financial systems. 
E) using JD Edwards' other integrated modules. 
A) overtaxing of its data centers. 
B) providing timely reports of profitability. 
C) providing detailed financial data. 
D) combining data from general ledger and other financial systems. 
E) using JD Edwards' other integrated modules.

Question 11

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Accepted Answer

An enterprise system may be too expensiv

Question 12

What are four questions that a good CRM system can help answer and how do firms use the answers to those questions?

Accepted Answer

Four questions that a good CRM system ca

Question 13

What is a PRM module? How does it differ from an ERM module?

Accepted Answer

The more comprehensive CRM packages cont

Question 14

The bullwhip effect can be countered by:

Accepted Answer

A) globalization. 
B) disintermediation. 
C) implementing a CRM. 
D) reducing information uncertainty. 
E) product differentiation. 
A) globalization. 
B) disintermediation. 
C) implementing a CRM. 
D) reducing information uncertainty. 
E) product differentiation.

Question 15

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Accepted Answer

A) execution 
B) planning 
C) optimization 
D) management 
E) touch point 
A) execution 
B) planning 
C) optimization 
D) management 
E) touch point

Question 16

Enterprise software is built around thousands of predefined business processes that reflect:

Accepted Answer

A) government regulations. 
B) industry benchmarks. 
C) best practices. 
D) cutting edge workflow analyses. 
E) the firm's culture. 
A) government regulations. 
B) industry benchmarks. 
C) best practices. 
D) cutting edge workflow analyses. 
E) the firm's culture.

Question 17

Which of the following statements about enterprise applications is not true?

Accepted Answer

A) Enterprise applications require organizational learning. 
B) Enterprise applications introduce "switching costs." 
C) Enterprise applications are based on organization-wide definitions of data. 
D) Enterprise applications require fundamental changes in the way a business operates. 
E) Enterprise applications are best implemented when few changes in business processes are required. 
A) Enterprise applications require organizational learning. 
B) Enterprise applications introduce "switching costs." 
C) Enterprise applications are based on organization-wide definitions of data. 
D) Enterprise applications require fundamental changes in the way a business operates. 
E) Enterprise applications are best implemented when few changes in business processes are required.

Question 18

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a feature of next generation business intelligence applications?

Accepted Answer

A) Employee relationship management 
B) The ability to include data from the Internet of Things (IoT) 
C) Interactive dashboards for managers 
D) The ability to use neural networks to recognize patterns in machine performance 
E) The ability to provide ad hoc analysis for managers 
A) Employee relationship management 
B) The ability to include data from the Internet of Things (IoT) 
C) Interactive dashboards for managers 
D) The ability to use neural networks to recognize patterns in machine performance 
E) The ability to provide ad hoc analysis for managers

Question 20

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Accepted Answer

A) development 
B) cycle 
C) fulfillment 
D) service 
E) actualization 
A) development 
B) cycle 
C) fulfillment 
D) service 
E) actualization

SFA modules in CRM systems provide tools for all of the following except:

Uncertainties in the supply chain often lead to:

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Identify and describe the two types of customer relationship management applications.

The cost of switching from one enterprise system to another is quite low.

Supply chain planning systems perform all of the following functions except:

Organizations can rewrite enterprise system software to support their existing business processes.

Selling a customer with a checking account a home improvement loan is an example of:

From your reading of the Soma Bay case study,the company implemented JD Edwards Enterprise One to solve all of the following problems except:

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

What are four questions that a good CRM system can help answer and how do firms use the answers to those questions?

What is a PRM module? How does it differ from an ERM module?

The bullwhip effect can be countered by:

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Enterprise software is built around thousands of predefined business processes that reflect:

Which of the following statements about enterprise applications is not true?

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Which of the following is not a feature of next generation business intelligence applications?

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy:

SFA modules in CRM systems provide tools for all of the following except:

Uncertainties in the supply chain often lead to:

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Identify and describe the two types of customer relationship management applications.

The cost of switching from one enterprise system to another is quite low.

Supply chain planning systems perform all of the following functions except:

Organizations can rewrite enterprise system software to support their existing business processes.

Selling a customer with a checking account a home improvement loan is an example of:

From your reading of the Soma Bay case study,the company implemented JD Edwards Enterprise One to solve all of the following problems except:

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

What are four questions that a good CRM system can help answer and how do firms use the answers to those questions?

What is a PRM module? How does it differ from an ERM module?

The bullwhip effect can be countered by:

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

Enterprise software is built around thousands of predefined business processes that reflect:

Which of the following statements about enterprise applications is not true?

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

Which of the following is not a feature of next generation business intelligence applications?

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters