Question 1

Which field of study focuses on both a behavioral and technical understanding of information systems?

Accepted Answer

A) Sociology 
B) Operations research 
C) Economics 
D) Computer science 
E) Management information systems 
A) Sociology 
B) Operations research 
C) Economics 
D) Computer science 
E) Management information systems

Question 2

Thomas Friedman's description of the world as "flat" refers to:

Accepted Answer

A) the flattening of economic and cultural advantages of developed countries. 
B) the use of the Internet and technology for instantaneous communication. 
C) the reduction in travel times and the ubiquity of global exchange and travel. 
D) the growth of globalization. 
E) the increased use of global currencies. 
A) the flattening of economic and cultural advantages of developed countries. 
B) the use of the Internet and technology for instantaneous communication. 
C) the reduction in travel times and the ubiquity of global exchange and travel. 
D) the growth of globalization. 
E) the increased use of global currencies.

Question 3

Define operational excellence.How can information systems help achieve it?

Accepted Answer

Operational excellence is the achievemen

Question 4

Approximately how many Americans access the Internet using a smartphone or tablet?

Accepted Answer

A) 118 million 
B) 172 million 
C) 194 million 
D) 230 million 
E) 258 million 
A) 118 million 
B) 172 million 
C) 194 million 
D) 230 million 
E) 258 million

Question 5

Data is information that has been shaped into a form that is meaningful to human beings.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?

Accepted Answer

A) Taking inventory 
B) Providing package status reports to customers 
C) Using information to creating plans to deal with competitors 
D) In-house package tracking software 
E) Ability to embed UPS functions in external sites 
A) Taking inventory 
B) Providing package status reports to customers 
C) Using information to creating plans to deal with competitors 
D) In-house package tracking software 
E) Ability to embed UPS functions in external sites

Question 7

Which of the following statements is not true?

Accepted Answer

A) In 2017,American businesses invested about $1 trillion in information systems hardware,software,and telecommunications equipment. 
B) In 2017,American businesses spent $500 billion on business and management consulting and information technology services. 
C) Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017. 
D) Most of the business value of IT investment derives from organizational,management,and cultural changes inside firms. 
E) Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. 
A) In 2017,American businesses invested about $1 trillion in information systems hardware,software,and telecommunications equipment. 
B) In 2017,American businesses spent $500 billion on business and management consulting and information technology services. 
C) Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017. 
D) Most of the business value of IT investment derives from organizational,management,and cultural changes inside firms. 
E) Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies.

Question 8

Define business process.What might be a business process used at a hospital?

Accepted Answer

A business process is a set of logically

Question 9

Which of the following is an example of a business using information systems to improve customer and supplier intimacy?

Accepted Answer

A) Walmart's RetailLink system 
B) The Mandarin Oriental's use of computers to keep track of guest preferences 
C) Verizon's use of a web-based digital dashboard to provide real-time company information for managers 
D) Apple's creation of the iPad 
E) PCL Construction's use of cloud computing 
A) Walmart's RetailLink system 
B) The Mandarin Oriental's use of computers to keep track of guest preferences 
C) Verizon's use of a web-based digital dashboard to provide real-time company information for managers 
D) Apple's creation of the iPad 
E) PCL Construction's use of cloud computing

Question 10

Detailed,programmed instructions that control computer hardware components in an information system are known as computer software.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not one of the current changes taking place in information systems technology?

Accepted Answer

A) Growing business use of big data 
B) Growth in cloud computing 
C) Growth in the PC platform 
D) Emerging mobile digital platform 
E) Increased usage of data generated by the Internet of Things 
A) Growing business use of big data 
B) Growth in cloud computing 
C) Growth in the PC platform 
D) Emerging mobile digital platform 
E) Increased usage of data generated by the Internet of Things

Question 12

Converting raw data into a more meaningful form is called:

Accepted Answer

A) capturing. 
B) processing. 
C) organizing. 
D) feedback. 
E) analysis. 
A) capturing. 
B) processing. 
C) organizing. 
D) feedback. 
E) analysis.

Question 13

Middle managers make long-range strategic decisions about the firm's products and services.

Accepted Answer

A) True 
 B)False

Question 14

Approximately how much revenue was generated by e-commerce in 2017?

Accepted Answer

A) About $1 trillion 
B) About $2 trillion 
C) About $229 billion 
D) About $700 billion 
E) About $180 billion 
A) About $1 trillion 
B) About $2 trillion 
C) About $229 billion 
D) About $700 billion 
E) About $180 billion

Question 15

What is the difference between information technology and information systems? Describe some of the functions of information systems.

Accepted Answer

Information technology (IT)consists of a

Question 16

The fundamental set of assumptions,values,and ways of doing things that has been accepted by most of a company's members is called its:

Accepted Answer

A) culture. 
B) environment. 
C) atmosphere. 
D) business process. 
E) mission. 
A) culture. 
B) environment. 
C) atmosphere. 
D) business process. 
E) mission.

Question 17

Disciplines that contribute to the technical approach to information systems include:

Accepted Answer

A) computer science,engineering,and networking. 
B) operations research,management science,and computer science. 
C) engineering,utilization management,and computer science. 
D) management science,computer science,and engineering. 
E) economics,sociology,and psychology. 
A) computer science,engineering,and networking. 
B) operations research,management science,and computer science. 
C) engineering,utilization management,and computer science. 
D) management science,computer science,and engineering. 
E) economics,sociology,and psychology.

Question 18

To make sure they stock clothes that their customers will purchase,a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles.Which of the following business objectives is this information intended to support?

Accepted Answer

A) Customer intimacy 
B) Survival 
C) Operational excellence 
D) Improved decision making 
E) New products and services 
A) Customer intimacy 
B) Survival 
C) Operational excellence 
D) Improved decision making 
E) New products and services

Question 19

Which of the following statements about digital firms is not true?

Accepted Answer

A) In digital firms,time shifting and space shifting are the norm. 
B) Today,most firms are fully digital. 
C) Digital firms offer extraordinary opportunities for flexible global organization and management. 
D) Digital firms sense and respond to their environments more rapidly than traditional firms. 
E) Digital firms have more flexibility to survive in turbulent times. 
A) In digital firms,time shifting and space shifting are the norm. 
B) Today,most firms are fully digital. 
C) Digital firms offer extraordinary opportunities for flexible global organization and management. 
D) Digital firms sense and respond to their environments more rapidly than traditional firms. 
E) Digital firms have more flexibility to survive in turbulent times.

Question 20

In ________,raw data is systematically acquired and transformed during various stages that add value to that information.

Accepted Answer

A) an information value chain 
B) the firm value chain 
C) information processing 
D) the feedback process 
E) the dissemination process 
A) an information value chain 
B) the firm value chain 
C) information processing 
D) the feedback process 
E) the dissemination process

Which field of study focuses on both a behavioral and technical understanding of information systems?

Thomas Friedman's description of the world as "flat" refers to:

Define operational excellence.How can information systems help achieve it?

Approximately how many Americans access the Internet using a smartphone or tablet?

Data is information that has been shaped into a form that is meaningful to human beings.

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?

Which of the following statements is not true?

Define business process.What might be a business process used at a hospital?

Which of the following is an example of a business using information systems to improve customer and supplier intimacy?

Detailed,programmed instructions that control computer hardware components in an information system are known as computer software.

Which of the following is not one of the current changes taking place in information systems technology?

Converting raw data into a more meaningful form is called:

Middle managers make long-range strategic decisions about the firm's products and services.

Approximately how much revenue was generated by e-commerce in 2017?

What is the difference between information technology and information systems? Describe some of the functions of information systems.

The fundamental set of assumptions,values,and ways of doing things that has been accepted by most of a company's members is called its:

Disciplines that contribute to the technical approach to information systems include:

Which of the following statements about digital firms is not true?

In ________,raw data is systematically acquired and transformed during various stages that add value to that information.

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 1: Information Systems in Global Business Today

Which field of study focuses on both a behavioral and technical understanding of information systems?

Thomas Friedman's description of the world as "flat" refers to:

Define operational excellence.How can information systems help achieve it?

Approximately how many Americans access the Internet using a smartphone or tablet?

Data is information that has been shaped into a form that is meaningful to human beings.

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?

Which of the following statements is not true?

Define business process.What might be a business process used at a hospital?

Which of the following is an example of a business using information systems to improve customer and supplier intimacy?

Detailed,programmed instructions that control computer hardware components in an information system are known as computer software.

Which of the following is not one of the current changes taking place in information systems technology?

Converting raw data into a more meaningful form is called:

Middle managers make long-range strategic decisions about the firm's products and services.

Approximately how much revenue was generated by e-commerce in 2017?

What is the difference between information technology and information systems? Describe some of the functions of information systems.

The fundamental set of assumptions,values,and ways of doing things that has been accepted by most of a company's members is called its:

Disciplines that contribute to the technical approach to information systems include:

Which of the following statements about digital firms is not true?

In ________,raw data is systematically acquired and transformed during various stages that add value to that information.

Global E-Business and Collaboration

Information Systems,organizations,and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters