Question 1

Using enterprise social networks (ESNs), employees can bypass managers and post ideas directly for the CEO to read.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is TRUE of expert systems?

Accepted Answer

A)  Small changes in the rules can cause unexpected outcomes. 
B)  The programs that process a set of rules are called expert systems codes. 
C)  They are easy to maintain because of their rule-based nature. 
D)  They require very few labor hours from both experts and designers. 
A)  Small changes in the rules can cause unexpected outcomes. 
B)  The programs that process a set of rules are called expert systems codes. 
C)  They are easy to maintain because of their rule-based nature. 
D)  They require very few labor hours from both experts and designers.

Question 3

________ indicate whether an organization has achieved its goals.

Accepted Answer

A)  Vanity metrics 
B)  Cyclomatic complexities 
C)  Halstead complexities 
D)  Success metrics 
A)  Vanity metrics 
B)  Cyclomatic complexities 
C)  Halstead complexities 
D)  Success metrics

Question 4

Companies know how to use social media.

Accepted Answer

A) True 
 B)False

Question 5

What are the alternatives to content management applications?

Accepted Answer

Three common alternatives for content ma

Question 6

Software is the only component present in a content management system.

Accepted Answer

A) True 
 B)False

Question 7

What are content management systems? Define the challenges of content management.

Accepted Answer

Content management systems (CMS) are inf

Question 8

It is often easier for an employee of an organization to find a document of the organization using Google than using an in-house search engine.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the first step in developing a social media information system (SMIS)?

Accepted Answer

A)  Define what the organization wants to achieve with social media. 
B)  Identify metrics that will indicate whether an organization has achieved its goals. 
C)  Maximize metrics like conversion rate and bounce rate. 
D)  Identify the organization's target audience. 
A)  Define what the organization wants to achieve with social media. 
B)  Identify metrics that will indicate whether an organization has achieved its goals. 
C)  Maximize metrics like conversion rate and bounce rate. 
D)  Identify the organization's target audience.

Question 10

The program that processes the set of rules in an expert system is called ________.

Accepted Answer

A)  the knowledge engine 
B)  If/Then rules 
C)  expert system shells 
D)  knowledge manager 
A)  the knowledge engine 
B)  If/Then rules 
C)  expert system shells 
D)  knowledge manager

Question 11

Depending on an organization's strategy, it will use different social media platforms in different ways.

Accepted Answer

A) True 
 B)False

Question 12

What is an enterprise social network (ESN)?

Accepted Answer

An enterprise social network (ESN) is a

Question 13

A(n) ________ is the percent of people who achieve a certain result for an organization.

Accepted Answer

A)  bounce rate 
B)  exit rate 
C)  exchange rate 
D)  conversion rate 
A)  bounce rate 
B)  exit rate 
C)  exchange rate 
D)  conversion rate

Question 14

What is knowledge management? How does it benefit an organization?

Accepted Answer

Knowledge management (KM) is the process

Question 15

Which of the following statements is TRUE of the content management application alternatives?

Accepted Answer

A)  In-house systems are far less expensive to maintain than off-the-shelf products. 
B)  Organizations develop an in-house system to track machine maintenance procedures. 
C)  Custom content management applications are economical to develop and maintain. 
D)  Off-the-shelf products have considerably less functionality than most in-house systems. 
A)  In-house systems are far less expensive to maintain than off-the-shelf products. 
B)  Organizations develop an in-house system to track machine maintenance procedures. 
C)  Custom content management applications are economical to develop and maintain. 
D)  Off-the-shelf products have considerably less functionality than most in-house systems.

Question 16

Expert systems are easy to maintain.

Accepted Answer

A) True 
 B)False

Question 17

Knowledge management can improve the effectiveness and efficiency of a process.

Accepted Answer

A) True 
 B)False

Question 18

Content management systems cannot store graphics.

Accepted Answer

A) True 
 B)False

Question 19

A(n) ________ refers to a content structure employed by Enterprise social networks (ESNs) that emerges from the processing of many user tags.

Accepted Answer

A)  heteronomy 
B)  agronomy 
C)  folksonomy 
D)  cytotaxonomy 
A)  heteronomy 
B)  agronomy 
C)  folksonomy 
D)  cytotaxonomy

Question 20

Which of the following is NOT a reason expert systems have seen limited success?

Accepted Answer

A)  There were not enough engineers to create them. 
B)  They were expensive to develop. 
C)  They were difficult to maintain. 
D)  They were unable to live up to their name. 
A)  There were not enough engineers to create them. 
B)  They were expensive to develop. 
C)  They were difficult to maintain. 
D)  They were unable to live up to their name.

Exam 23: Enterprise Social Networks and Knowledge Management

Using enterprise social networks (ESNs), employees can bypass managers and post ideas directly for the CEO to read.

Which of the following statements is TRUE of expert systems?

________ indicate whether an organization has achieved its goals.

Companies know how to use social media.

What are the alternatives to content management applications?

Software is the only component present in a content management system.

What are content management systems? Define the challenges of content management.

It is often easier for an employee of an organization to find a document of the organization using Google than using an in-house search engine.

Which of the following is the first step in developing a social media information system (SMIS)?

The program that processes the set of rules in an expert system is called ________.

Depending on an organization's strategy, it will use different social media platforms in different ways.

What is an enterprise social network (ESN)?

A(n) ________ is the percent of people who achieve a certain result for an organization.

What is knowledge management? How does it benefit an organization?

Which of the following statements is TRUE of the content management application alternatives?

Expert systems are easy to maintain.

Knowledge management can improve the effectiveness and efficiency of a process.

Content management systems cannot store graphics.

A(n) ________ refers to a content structure employed by Enterprise social networks (ESNs) that emerges from the processing of many user tags.

Which of the following is NOT a reason expert systems have seen limited success?

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