Exam 17: Implementing Quality Concepts

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use. The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation. Determine the total quality cost.

The quantity of good output generated from a specific of output during a time period is referred to as ____________________.

Storage of unneeded inventory is a non-value added item.

What are the four tenets of total quality management (TQM)?

Productivity is measured by the quantity of good output generated from a specific amount of input during a time period.

Quality control places the primary responsibility for product or service quality on the provider.

A total quality system should place an emphasis on inspection.

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use. The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation. Compute the total rework cost.

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator. The following information is a summary of defective and returned units for the previous year. Refer to Business Solutions Corporation. The total failure cost is

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use. The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation. Compute the cost of processing customer returns.

Management can decide where to concentrate its quality prevention dollars using

____ places the primary responsibility for quality on the maker or producer.

Mistakes not eliminated by prevention costs may cause

Benchmarking allows a company to

Conducting a quality audit is a prevention cost.

Results benchmarking creates the risk for a company to become stagnant.

A significant cost of quality that is not recorded in the accounting records is the

Production quality is affected by

Strategic benchmarking is industry specific in its approach.

The addition or removal of product or service characteristics to satisfy additional needs, especially price, reflect the ____ of a product or service.