Question 1

Reworking a product is an internal failure cost.

Accepted Answer

A) True 
 B)False

Question 2

The ISO 9000 standards

Accepted Answer

A)  indicate which companies' products are better than those of competitors. 
B)  allow management to decide how to meet the standards for quality assurance. 
C)  include specific directives about product design, material procurement, and environmental responsibilities. 
D)  compose a program of quality assurance under which companies are registered by the International Organizational for Standardization. 
A)  indicate which companies' products are better than those of competitors. 
B)  allow management to decide how to meet the standards for quality assurance. 
C)  include specific directives about product design, material procurement, and environmental responsibilities. 
D)  compose a program of quality assurance under which companies are registered by the International Organizational for Standardization.

Question 3

The balanced scorecard can be used to provide information on quality in an organization.

Accepted Answer

A) True 
 B)False

Question 4

What is continuous improvement? How does it relate to total quality management?

Accepted Answer

Continuous improvement is behavior that

Question 5

Conducting a quality audit is an appraisal cost.

Accepted Answer

A) True 
 B)False

Question 6

Productivity is measured by the

Accepted Answer

A)  total quantity of output generated from a limited amount of input during a time period. 
B)  quantity of good output generated from a specific amount of input during a time period. 
C)  quantity of good output generated from the quantity of good input used during a time period. 
D)  total quantity of input used to generate total quantity of output for a time period. 
A)  total quantity of output generated from a limited amount of input during a time period. 
B)  quantity of good output generated from a specific amount of input during a time period. 
C)  quantity of good output generated from the quantity of good input used during a time period. 
D)  total quantity of input used to generate total quantity of output for a time period.

Question 7

A process in which an end product or service is examined using reverse engineering is referred to as ___________________________________.

Accepted Answer

results be

Question 8

Discuss increased competition and improved problem solving skills as they relate to benchmarking.

Accepted Answer

Increased competition and improved probl

Question 9

Benchmarking

Accepted Answer

A)  yes no 
B)  no yes 
C)  yes yes 
D)  no no 
A)  yes no 
B)  no yes 
C)  yes yes 
D)  no no

Question 10

Testing and adjusting manufacturing equipment is an appraisal cost.

Accepted Answer

A) True 
 B)False

Question 11

ISO 9000 registration is required for regulated products sold in the United States.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following would typically be viewed as non-value-added activities?

Accepted Answer

A)  yes yes yes no 
B)  no no no yes 
C)  no yes no yes 
D)  yes yes no yes 
A)  yes yes yes no 
B)  no no no yes 
C)  no yes no yes 
D)  yes yes no yes

Question 13

An all-inclusive definition of quality views it as the ability of products/services to

Accepted Answer

A)  only meet internal design specifications. 
B)  meet the customer's stated or implied needs. 
C)  be produced using all value-added production activities. 
D)  be produced with no rework costs. 
A)  only meet internal design specifications. 
B)  meet the customer's stated or implied needs. 
C)  be produced using all value-added production activities. 
D)  be produced with no rework costs.

Question 14

Which of the following statements is true?

Accepted Answer

A)  The more customers a company has, the better off the company is. 
B)  A company should spare no expense to provide customer satisfaction. 
C)  Most customers stop doing business with a company because of poor product or service quality. 
D)  Cost-benefit analysis can help identify customers that cost more than they are worth to the company. 
A)  The more customers a company has, the better off the company is. 
B)  A company should spare no expense to provide customer satisfaction. 
C)  Most customers stop doing business with a company because of poor product or service quality. 
D)  Cost-benefit analysis can help identify customers that cost more than they are worth to the company.

Question 15

The ISO 9000 series refers to

Accepted Answer

A)  international guidelines for quality standards. 
B)  provisions regarding benchmarking activities in the European Union. 
C)  guidelines for appropriate expenditures on the various categories of quality costs. 
D)  all of the above. 
A)  international guidelines for quality standards. 
B)  provisions regarding benchmarking activities in the European Union. 
C)  guidelines for appropriate expenditures on the various categories of quality costs. 
D)  all of the above.

Question 16

The number of product defects discovered by consumers is what kind of performance indicator?

Accepted Answer

A)  yes no no yes 
B)    no yes no yes 
C)  no yes yes no 
D)  yes no no yes. 
A)  yes no no yes 
B)    no yes no yes 
C)  no yes yes no 
D)  yes no no yes.

Question 17

Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?

Accepted Answer

A)  what the company's customers want 
B)  who the company's customers are 
C)  how the company's processes are designed 
D)  what the components of the company's product are 
A)  what the company's customers want 
B)  who the company's customers are 
C)  how the company's processes are designed 
D)  what the components of the company's product are

Question 18

Which of the following is not a step in benchmarking procedures?

Accepted Answer

A)  analyze the "positive gap" 
B)  engage in continuous improvement 
C)  analyze the "negative gap" 
D)  identify "best-in-class" companies 
A)  analyze the "positive gap" 
B)  engage in continuous improvement 
C)  analyze the "negative gap" 
D)  identify "best-in-class" companies

Question 19

Silvers Company's cost of compliance is $58,000. Appraisal cost is $21,000 and failure cost is $32,000. The company's total quality cost is

Accepted Answer

A)  $53,000. 
B)  $79,000. 
C)  $90,000. 
D)  $111,000. 
A)  $53,000. 
B)  $79,000. 
C)  $90,000. 
D)  $111,000.

Question 20

Lawn Solutions, Inc.
Lawn Solutions, Inc. has just finished its first year of business. Lawn Solutions, Inc. makes decorative outdoor furniture. The firm manufactured 2,500 pieces of furniture during the year: 2,400 were sold at garden centers for $456,000; 100 pieces were defective and could only be sold as scrap metal (25 pounds each and can be sold for $2.50 per pound). No defective units could be reworked. During the year the following costs were incurred:
   Refer to Lawn Solutions, Inc. Compute the total quality cost incurred by the company during the first year of operations.

Accepted Answer

The answer of Lawn Solutions, Inc.
Lawn Solutions, Inc. has just...

Reworking a product is an internal failure cost.

The ISO 9000 standards

The balanced scorecard can be used to provide information on quality in an organization.

What is continuous improvement? How does it relate to total quality management?

Conducting a quality audit is an appraisal cost.

Productivity is measured by the

A process in which an end product or service is examined using reverse engineering is referred to as ___________________________________.

Discuss increased competition and improved problem solving skills as they relate to benchmarking.

Benchmarking

Testing and adjusting manufacturing equipment is an appraisal cost.

ISO 9000 registration is required for regulated products sold in the United States.

Which of the following would typically be viewed as non-value-added activities?

An all-inclusive definition of quality views it as the ability of products/services to

Which of the following statements is true?

The ISO 9000 series refers to

The number of product defects discovered by consumers is what kind of performance indicator?

Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?

Which of the following is not a step in benchmarking procedures?

Silvers Company's cost of compliance is $58,000. Appraisal cost is $21,000 and failure cost is $32,000. The company's total quality cost is

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, Flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, Support Department Allocations, and Transfer Pricing

Performance Measurement, Balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters

Exam 17: Implementing Quality Concepts

Reworking a product is an internal failure cost.

The ISO 9000 standards

The balanced scorecard can be used to provide information on quality in an organization.

What is continuous improvement? How does it relate to total quality management?

Conducting a quality audit is an appraisal cost.

Productivity is measured by the

A process in which an end product or service is examined using reverse engineering is referred to as ___________________________________.

Discuss increased competition and improved problem solving skills as they relate to benchmarking.

Benchmarking

Testing and adjusting manufacturing equipment is an appraisal cost.

ISO 9000 registration is required for regulated products sold in the United States.

Which of the following would typically be viewed as non-value-added activities?

An all-inclusive definition of quality views it as the ability of products/services to

Which of the following statements is true?

The ISO 9000 series refers to

The number of product defects discovered by consumers is what kind of performance indicator?

Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?

Which of the following is not a step in benchmarking procedures?

Silvers Company's cost of compliance is $58,000. Appraisal cost is $21,000 and failure cost is $32,000. The company's total quality cost is

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, Flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, Support Department Allocations, and Transfer Pricing

Performance Measurement, Balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters