Question 1

Which of the following is false as it relates to quality?

Accepted Answer

A)  Quality is the total of all characteristics of a product or service that impacts on its ability to meet the needs of a specific person. 
B)  Quality must always be viewed from the user's perspective. 
C)  Quality is never concerned with what the user thinks, feels, or deems important. 
D)  The definition of quality has evolved through time and is more currently comprehensive than in the past. 
A)  Quality is the total of all characteristics of a product or service that impacts on its ability to meet the needs of a specific person. 
B)  Quality must always be viewed from the user's perspective. 
C)  Quality is never concerned with what the user thinks, feels, or deems important. 
D)  The definition of quality has evolved through time and is more currently comprehensive than in the past.

Question 2

Which of the following are undesirable from a consumer perspective but are frequently needed?

Accepted Answer

A)  value-neutral activities 
B)  value-added activities 
C)  non-value-added activities 
D)  none of the above 
A)  value-neutral activities 
B)  value-added activities 
C)  non-value-added activities 
D)  none of the above

Question 3

A control chart graphs

Accepted Answer

A)  actual process results relative to a range of acceptable variation. 
B)  expected process results relative to upper and lower control limits. 
C)  actual process results relative to value-added and non-value-added activities. 
D)  the cost of process malfunctions relative to the cost of reducing process variations. 
A)  actual process results relative to a range of acceptable variation. 
B)  expected process results relative to upper and lower control limits. 
C)  actual process results relative to value-added and non-value-added activities. 
D)  the cost of process malfunctions relative to the cost of reducing process variations.

Question 4

Which of the following can be used to indicate factors that slow down or cause unnecessary work in a process?

Accepted Answer

A)  activity analysis 
B)  total quality management 
C)  cost of quality 
D)  all of the above 
A)  activity analysis 
B)  total quality management 
C)  cost of quality 
D)  all of the above

Question 5

When implementing TQM, an organization should establish long-term relationships with preferred suppliers.

Accepted Answer

A) True 
 B)False

Question 6

Historically, the cost of quality has been

Accepted Answer

A)  included in account balances for items such as Work in Process Inventory and marketing expenses. 
B)  detailed in various "cost of quality" account balances on the Income Statement. 
C)  immaterial because no accounts were developed to detail these amounts. 
D)  generally spent in the prevention rather than the appraisal category. 
A)  included in account balances for items such as Work in Process Inventory and marketing expenses. 
B)  detailed in various "cost of quality" account balances on the Income Statement. 
C)  immaterial because no accounts were developed to detail these amounts. 
D)  generally spent in the prevention rather than the appraisal category.

Question 7

Testing and adjusting manufacturing equipment is a prevention cost.

Accepted Answer

A) True 
 B)False

Question 8

Money spent on employee training is a

Accepted Answer

A)  prevention cost. 
B)  appraisal cost. 
C)  empowerment cost. 
D)  Pareto cost. 
A)  prevention cost. 
B)  appraisal cost. 
C)  empowerment cost. 
D)  Pareto cost.

Which of the following is false as it relates to quality?

Which of the following are undesirable from a consumer perspective but are frequently needed?

A control chart graphs

Which of the following can be used to indicate factors that slow down or cause unnecessary work in a process?

When implementing TQM, an organization should establish long-term relationships with preferred suppliers.

Historically, the cost of quality has been

Testing and adjusting manufacturing equipment is a prevention cost.

Money spent on employee training is a

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, Flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, Support Department Allocations, and Transfer Pricing

Performance Measurement, Balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters

Exam 17: Implementing Quality Concepts

Which of the following is false as it relates to quality?

Which of the following are undesirable from a consumer perspective but are frequently needed?

A control chart graphs

Which of the following can be used to indicate factors that slow down or cause unnecessary work in a process?

When implementing TQM, an organization should establish long-term relationships with preferred suppliers.

Historically, the cost of quality has been

Testing and adjusting manufacturing equipment is a prevention cost.

Money spent on employee training is a

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, Flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, Support Department Allocations, and Transfer Pricing

Performance Measurement, Balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters