Exam 8: Producing Quality Goods and Services

If you were to look at a PERT chart for assembling a hamburger at McDonald's, you would see that grilling the beef patty and applying ketchup to the bun can be performed simultaneously. Grilling the patty takes 120 seconds, and applying the ketchup to the bun takes 10 seconds. Other steps in the process take a total of 35 seconds. What is the length of the critical path?

Which of the following is a computerized system that integrates production planning and inventory control and helps managers juggle delivery schedules and lead times effectively?

In 2016, Carrier Corp. announced it was eliminating 1400 jobs in the United States and moving production to a facility in Mexico. Employees in Mexico will earn approximately $23/hour less than top-paid employees in the United States. This is an example of which consideration when selecting a new facility location?

If you were to create a PERT chart for baking a cake, which of the following might be items along the critical path?

When Microsoft is building an Xbox, many tasks take place simultaneously. However, if there are delays in the production of outer cases the whole production process is delayed. What does this mean about the production of outer cases?

A shipyard that builds large ocean liners and yachts likely employs which type of facility layout?

When a very large product that is hard to move is produced, it's usually best to use which type of layout?

Which of the following describes a production setup that is characterized by low initial costs and high operating costs?

Best Buy has recently become unhappy with the manufacturer of the new Suri4 smartphone. Best Buy feels that not only are the shipments for the Suri4 taking longer, but the phones are of lower quality than the Suri3 and cost much more as well. Why is this likely to be occurring?

Purina has a new product idea to create cat food that gives cats more energy and healthier joints. Management appoints a team to develop a plan for converting this idea into an actual product. What is this process called?

One of the events on the critical path for producing a textbook is editing the manuscript. This means that if there is a delay in the editing process, which of the following will result?

A high-volume toy producer typically concentrated its quality control efforts on inspecting finished product and catching defective toys before they are shipped. As the new quality control manager, you believe that finding the root cause of defects is important. The factory produces $200,000 each day in toys and has a defect rate of 10%. If you cut that defect rate in half, you could save the factory what amount each day?

A physical therapy clinic with eight therapists provides a service. Which of the following describes the clinic as the producer of a service?

An idea for a new product falls within which phase of the conversion process?

A doctor's office allows 30 minutes for each appointment. If the office is open from 8:00 a.m. to 5:00 p.m. and there is a one-hour lunch break, 16 patients a day represents which of the following for the office? ​

A clothing manufacturer built a new plant in Bangladesh because textile workers there are paid a fraction of what workers in Canada would be paid. This most relates to which consideration when selecting a new facility location?

A product layout is often referred to as which of the following?

Many companies are trying to produce self-driving cars, attempting to turn an idea into a useful product. The process involves a lot of testing and safety checks. Which of the following best describes this process?

Which sequence of activities in a project or production process takes the longest time from start to finish?

Which of the following is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products?