Question 1

Whirlpool failed to provide an instruction manual with a certain type of new washing machine. Which basic consumer right did Whirlpool's action violate?

Accepted Answer

A)  the right to choose 
B)  the right to be heard 
C)  the right to be informed 
D)  the right to courteous service 
A)  the right to choose 
B)  the right to be heard 
C)  the right to be informed 
D)  the right to courteous service

Question 2

Disney is looking to expand its sustainability efforts, particularly in the area of product design improvements. Which of the following would be an appropriate action to fulfil this plan?

Accepted Answer

A)  Make Disney souvenir buttons from 30% recycled steel. 
B)  Reuse cooking oil to power railroad trains that circle the properties. 
C)  Replace lighting fixtures with energy-efficient alternatives. 
D)  Wash buses and clean streets at parks and resorts with reclaimed water. 
A)  Make Disney souvenir buttons from 30% recycled steel. 
B)  Reuse cooking oil to power railroad trains that circle the properties. 
C)  Replace lighting fixtures with energy-efficient alternatives. 
D)  Wash buses and clean streets at parks and resorts with reclaimed water.

Question 3

The Better Business Bureau (BBB) is a nonprofit organization that is focused on advancing marketplace trust. The BBB provides free business reviews on millions of businesses in the United States and Canada. Consumers can submit complaints to the bureau and the BBB will investigate the matter. The Better Business Bureau demonstrates which of the following consumer rights?

Accepted Answer

A)  the right to be heard 
B)  the right to be informed 
C)  the right to safety 
D)  the right to complain 
A)  the right to be heard 
B)  the right to be informed 
C)  the right to safety 
D)  the right to complain

Question 4

By establishing Ronald McDonald Houses, temporary lodging for individuals with seriously ill family members, McDonald's has committed itself to more than just shareholder wealth. The corporation's active role in improving societal conditions suggests that it is responsive to which of the following arguments for the socioeconomic model of social responsibility?

Accepted Answer

A)  Corporate resources should be devoted to maximizing profits, not to solving society's problems. 
B)  Individual businesses should not be responsible for solving problems that affect all of society. 
C)  Socially responsible actions by business firms increase the role of government in business. 
D)  Social responsibility promotes environmental stability and long-run profitability. 
A)  Corporate resources should be devoted to maximizing profits, not to solving society's problems. 
B)  Individual businesses should not be responsible for solving problems that affect all of society. 
C)  Socially responsible actions by business firms increase the role of government in business. 
D)  Social responsibility promotes environmental stability and long-run profitability.

Question 5

Which of the following best describes business ethics?

Accepted Answer

A)  laws and regulations that govern business 
B)  the application of moral standards to business situations 
C)  a good theory but rarely practised 
D)  well-defined rules for appropriate business behaviour 
A)  laws and regulations that govern business 
B)  the application of moral standards to business situations 
C)  a good theory but rarely practised 
D)  well-defined rules for appropriate business behaviour

Question 6

"We are busy producing and marketing profitable products for society to enjoy! Now you want us to provide legal services, day-care centres, and counselling for alcohol and drug abusers. If we do all these things, what role will the government, church, and family play?" exclaimed the vice president of a major corporation. What concept is revealed by this manager's comments?

Accepted Answer

A)  the socioeconomic model of social responsibility 
B)  the need to preserve management rights 
C)  the strictest model of social responsibility 
D)  the economic model of social responsibility 
A)  the socioeconomic model of social responsibility 
B)  the need to preserve management rights 
C)  the strictest model of social responsibility 
D)  the economic model of social responsibility

Question 7

Tom stormed into the office, exclaiming, "That's the last straw! I've experienced unethical behaviour at this company one time too many. I'll be calling the press immediately." It appears that Tom is about to engage in which of the following?

Accepted Answer

A)  an unethical practice 
B)  corporate ethics 
C)  trumpeting 
D)  whistle-blowing 
A)  an unethical practice 
B)  corporate ethics 
C)  trumpeting 
D)  whistle-blowing

Whirlpool failed to provide an instruction manual with a certain type of new washing machine. Which basic consumer right did Whirlpool's action violate?

Disney is looking to expand its sustainability efforts, particularly in the area of product design improvements. Which of the following would be an appropriate action to fulfil this plan?

Which of the following best describes business ethics?

Tom stormed into the office, exclaiming, "That's the last straw! I've experienced unethical behaviour at this company one time too many. I'll be calling the press immediately." It appears that Tom is about to engage in which of the following?

Exploring the World of Business and Economics

Exploring Global Business

Choosing a Form of Business Ownership

Considering Small Business Entrepreneurship and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating Employees and Teams

Enhancing Employee Management Relations

Building Customer Relationships Through Effective Marketing

Developing and Managing Products

Managing Distribution and Pricing

Developing Integrated Marketing Communications

Exploring Business Technology

Using Accounting and Financial Information

Understanding Money Banking and Credit

Recognizing the Basics of Financial Management

Understanding Personal Finance and Investments

Filters

Exam 2: Being Ethical and Socially Responsible

Whirlpool failed to provide an instruction manual with a certain type of new washing machine. Which basic consumer right did Whirlpool's action violate?

Disney is looking to expand its sustainability efforts, particularly in the area of product design improvements. Which of the following would be an appropriate action to fulfil this plan?

Which of the following best describes business ethics?

Tom stormed into the office, exclaiming, "That's the last straw! I've experienced unethical behaviour at this company one time too many. I'll be calling the press immediately." It appears that Tom is about to engage in which of the following?

Exploring the World of Business and Economics

Exploring Global Business

Choosing a Form of Business Ownership

Considering Small Business Entrepreneurship and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating Employees and Teams

Enhancing Employee Management Relations

Building Customer Relationships Through Effective Marketing

Developing and Managing Products

Managing Distribution and Pricing

Developing Integrated Marketing Communications

Exploring Business Technology

Using Accounting and Financial Information

Understanding Money Banking and Credit

Recognizing the Basics of Financial Management

Understanding Personal Finance and Investments

Filters