Question 1

The informal organization of a business is probably best suited to

Accepted Answer

A)  give workers a clear idea of where they stand in the organization. 
B)  provide helpful guidelines about how to handle routine problems. 
C)  provide a mechanism that generates careful reasoned decisions about critical issues. 
D)  create a feeling of camaraderie among employees and encourage teamwork. 
A)  give workers a clear idea of where they stand in the organization. 
B)  provide helpful guidelines about how to handle routine problems. 
C)  provide a mechanism that generates careful reasoned decisions about critical issues. 
D)  create a feeling of camaraderie among employees and encourage teamwork.

Question 2

Baby Boomers are often referenced as digital natives.

Accepted Answer

A) True 
 B)False

Question 3

Corner Booksellers needs to reorganize its floor space. Management decided to reduce seating space in its stores in order to create room for new shelves to display the growing interest in books on clean eating. This company's effort is an example of how a firm may reduce its emphasis in one product line in order to serve customer preferences and trends.

Accepted Answer

A) True 
 B)False

Question 4

Organizational culture can produce either a positive or negative impact on an organization.

Accepted Answer

A) True 
 B)False

Question 5

Henri Fayol and Max Weber are best known for their contributions to

Accepted Answer

A)  production theory. 
B)  marketing theory. 
C)  organization theory. 
D)  finance theory. 
A)  production theory. 
B)  marketing theory. 
C)  organization theory. 
D)  finance theory.

Question 6

Fayol believed that the amount of decision-making power vested in top management should be the same in all situations.

Accepted Answer

A) True 
 B)False

Question 7

A ________ organization is characterized by direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor.

Accepted Answer

A)  matrix 
B)  cross-functional 
C)  line 
D)  line-and-staff 
A)  matrix 
B)  cross-functional 
C)  line 
D)  line-and-staff

Question 8

Because top managers supervise the firm's most talented workers, they generally have a broader span of control than middle or first-line managers.

Accepted Answer

A) True 
 B)False

Question 9

An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n)

Accepted Answer

A)  bureaucracy. 
B)  oligarchy. 
C)  improvised organization. 
D)  inverted organization. 
A)  bureaucracy. 
B)  oligarchy. 
C)  improvised organization. 
D)  inverted organization.

Question 10

Cameron, a financial manager at Southeastern Bank, always attempts to treat each subordinate with respect and fairness. Cameron's treatment of employees is an example of Fayol's principle of

Accepted Answer

A)  unity of command. 
B)  equity. 
C)  empowerment. 
D)  order. 
A)  unity of command. 
B)  equity. 
C)  empowerment. 
D)  order.

Question 11

Employees who perform functions that advise and assist line personnel are known as

Accepted Answer

A)  middle managers. 
B)  empowered workers. 
C)  secondary employees. 
D)  staff personnel. 
A)  middle managers. 
B)  empowered workers. 
C)  secondary employees. 
D)  staff personnel.

Question 12

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

Accepted Answer

A) True 
 B)False

Question 13

The informal organization of a business can help generate creative solutions and inspire teamwork and camaraderie.

Accepted Answer

A) True 
 B)False

Question 14

When Barrett opened his auto body shop, his business plan included a(n) ________ that showed the relationships among employees in his organization and the lines of authority and responsibility.

Accepted Answer

A)  business view map 
B)  department categorization 
C)  organization chart 
D)  operating matrix grid 
A)  business view map 
B)  department categorization 
C)  organization chart 
D)  operating matrix grid

Question 15

In a ________ organization, specialists from different parts of the organization are brought together on a temporary basis to work on specific projects.

Accepted Answer

A)  matrix 
B)  line 
C)  line-and-staff 
D)  centralized 
A)  matrix 
B)  line 
C)  line-and-staff 
D)  centralized

Question 16

Which of the following describes an environment in which data is instantly available via the Internet to organizational partners?

Accepted Answer

A)  networking 
B)  real time 
C)  virtual business 
D)  e-commerce 
A)  networking 
B)  real time 
C)  virtual business 
D)  e-commerce

Question 17

Assigning various functions that a firm might do for itself to outside organizations is known as competitive allocation.

Accepted Answer

A) True 
 B)False

Question 18

Raven experienced frustration with her new job at Watchful Eyes Security Systems-that is, until she befriended an assistant, Alyssa, who works in another department. Over lunch in the break room, Alyssa shared with Raven the way things really work at Watchful Eyes. Raven quickly learned that

Accepted Answer

A)  what she learned in her business classes didn't really help her in the real world. 
B)  an unofficial informal organization exists that she can utilize to help her do her job. 
C)  organizational culture can be negative. 
D)  not all businesses have a formal organization. 
A)  what she learned in her business classes didn't really help her in the real world. 
B)  an unofficial informal organization exists that she can utilize to help her do her job. 
C)  organizational culture can be negative. 
D)  not all businesses have a formal organization.

Question 19

As the span of control widens, there is usually a reduction of middle management and an emphasis on empowerment.

Accepted Answer

A) True 
 B)False

Question 20

Cross-functional self-managed teams are groups of employees empowered to work with suppliers and customers to develop new products and give great service.

Accepted Answer

A) True 
 B)False

Exam 8: Structuring Organizations for Todays Challenges

The informal organization of a business is probably best suited to

Baby Boomers are often referenced as digital natives.

Organizational culture can produce either a positive or negative impact on an organization.

Henri Fayol and Max Weber are best known for their contributions to

Fayol believed that the amount of decision-making power vested in top management should be the same in all situations.

A ________ organization is characterized by direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor.

Because top managers supervise the firm's most talented workers, they generally have a broader span of control than middle or first-line managers.

An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n)

Cameron, a financial manager at Southeastern Bank, always attempts to treat each subordinate with respect and fairness. Cameron's treatment of employees is an example of Fayol's principle of

Employees who perform functions that advise and assist line personnel are known as

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.

The informal organization of a business can help generate creative solutions and inspire teamwork and camaraderie.

When Barrett opened his auto body shop, his business plan included a(n) ________ that showed the relationships among employees in his organization and the lines of authority and responsibility.

In a ________ organization, specialists from different parts of the organization are brought together on a temporary basis to work on specific projects.

Which of the following describes an environment in which data is instantly available via the Internet to organizational partners?

Assigning various functions that a firm might do for itself to outside organizations is known as competitive allocation.

Raven experienced frustration with her new job at Watchful Eyes Security Systems-that is, until she befriended an assistant, Alyssa, who works in another department. Over lunch in the break room, Alyssa shared with Raven the way things really work at Watchful Eyes. Raven quickly learned that

As the span of control widens, there is usually a reduction of middle management and an emphasis on empowerment.

Cross-functional self-managed teams are groups of employees empowered to work with suppliers and customers to develop new products and give great service.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Working Within the Legal Environment

Using Technology to Manage Information

Managing Risk

Managing Personal Finances

Filters