Exam 7: Training and Development

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

While cross-training can increase productivity, it can also increase employee turnover.

The first step in a needs assessment is

Reaction measures to evaluate training typically focus on the entertainment value of the training program.

If an individual is responsible for developing a training program, his/her first step should be to

Government contractors and subcontractors with contracts that last for _____ or more and are for more than _____ are required by law to have business ethics codes and compliance policies and procedures.

Return on investment = Benefits of training ÷ Training Costs

At Lako Systems, trainers observe trainees once they return to their positions. They do this to assess the transfer of training.

E-learning encompasses two techniques: computer-assisted instruction, and computer-based program design.

Dan learned how to knit by watching Bernice knit and copying what she did. This is an example of

If employees consistently achieve their productivity objectives, it might be a signal that training is needed.

Lako Systems is calculating the firm's training costs. While they were able to easily account for the direct costs of the programs, their calculations were somewhat misleading because they left out the indirect costs associated with

Training is oriented toward broadening employees' individual skills for future responsibilities.

Lako Systems is committed to delivering training to its employees when and where they need it to do their jobs. Lako Systems has embraced

Lako Systems has instituted a training program that helps employees improve their abilities in speaking, listening, problem-solving, working in teams, and leading other people. This would be considered training in basic skills that employees need for success.

In order to get the most out of its training budget, Lako Systems wants to determine which employees require training and which do not. They should perform a(n) __________ analysis to gather this information.

__________ involves the use of a learning management system (LMS), often custom built for the firm by software vendors.

Lako Systems has recently implemented a training program to prepare employees for skilled-trade positions at the company. The trainees receive on and off the job instructions and are paid somewhat reduced wages that increase over time as their skills increase. This program is known as apprenticeship training.

Awareness building in diversity training provides employees with the KSAOs necessary for working with people who are different from them with regard to race, gender, or age.

Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to their jobs.