Exam 7: Training and Development

Senior management at Lako Systems is evaluating its training program. In order to consider the program successful, they feel that employees who have gone through the program must demonstrate a level of skill above that of those who have not completed the program. This reflects an emphasis on the criterion of learning.

Training given in one ten-hour period instead of five two-hour periods is an example of

Utility refers to measuring one's own training services against the leaders in their industry.

An evaluation of the training program at Lako Systems revealed that the training was not implemented on the job because managers continued to reinforce the old routines. Senior management can overcome this problem by

Two criteria to evaluate training programs are costs and training materials.

A trainer who uses rewards such as praise to positively reinforce trainee behaviors is using behavior modification.

The terms "training" and "development"

Performance appraisals are generally a good mechanism in determining why employees are not meeting the firm's expectations when conducting a person analysis.

If one were using the on-the-job training method of training, the first step would be to present the operations and knowledge to the learner.

Role-playing consists of playing the parts of others, often a supervisor and a subordinate who are facing a particular problem.

Lako Systems invests a lot into recruiting new hires. To help reduce their risk of quitting, Lako Systems has a program that helps bring new hires into the organization's fold so that they truly feel as if they are a part of it. This is known as

The objective of behavior modification is

__________ refers to how well employees apply what they have learned to their jobs.

Which of the following are types of diversity training?

Benchmarking is concerned with measuring employee retention of training materials at specific points in time.

When conducting a training-needs assessment, Lako Systems found that a more flexible set of competencies is needed for performance. This finding would have occurred in the task analysis step of the assessment.

Basic skills training includes all of the following EXCEPT

Instructional objectives are the formal statement of the desired outcomes of a training program.

A study by the American Society for Training and Development found that organizations conduct need assessment less than __________ percent of the time.

Fuller's Flight School trains students to operate airplanes before they ever enter the actual cockpit by using the