Exam 12: Managing Systems Support and Security

The _____ documents a system at the end of the design phase,identifies any changes since the beginning of the project,and includes testing and verification of all system requirements and features.

Wrapping refers to the practice of storing backup media away from the main business location,in order to mitigate the risk of a catastrophic disaster,such as a flood,fire,or earthquake.

A system in its final stages requires corrective maintenance only to keep the system operational.

To measure system performance,companies use _____,which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.

_____ costs include expenses for items such as supplies and equipment rental.

Adaptive maintenance involves changing an operational system to make it more efficient,reliable,or maintainable.

Maintenance expense stay consistently the same during the system's operational life.

Acceptance means that nothing is done;companies usually accept a risk only when the protection clearly is not worth the expense.

Mitigation shifts the risk to another asset or party,such as an insurance company.

_____ is a process that monitors current activity and performance levels,anticipates future activity,and forecasts the resources needed to provide desired levels of service.

_____ measures risk likelihood and impact.

The first step in managing IT security is to develop a _____ based on confidentiality,integrity,and availability.

In a typical system,the initial version of the system is 1.0,and the release that includes the first set of maintenance changes is version _____.

A test site is an alternate IT location,anywhere in the world,that can support critical systems in the event of a power outage,system crash,or physical catastrophe.

The main objective of training is to show users how the system can help them perform their jobs.

Using a release methodology reduces the documentation burden.

Bandwidth requirements are expressed in bytes per minute.

List at least eight different tasks a service desk staff member might have to perform during a typical day.

The hardening process that makes a system more secure is fully automatic.

Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and programming skills.