Question 1

What does the E stand for in the acronym SOLER?

Accepted Answer

A) Maintain good eye contact. 
B) Energise the client. 
C) Express empathy. 
D) Be edgy. 
A) Maintain good eye contact. 
B) Energise the client. 
C) Express empathy. 
D) Be edgy. A

Question 2

How can helpers best avoid informational overload?

Accepted Answer

A) By identifying key messages and feelings 
B) By taking notes 
C) By asking the client to focus only on what is most important 
D) By gently and respectfully asking the client to refrain from speaking too much 
A) By identifying key messages and feelings 
B) By taking notes 
C) By asking the client to focus only on what is most important 
D) By gently and respectfully asking the client to refrain from speaking too much A

Question 3

Empathy ____.

Accepted Answer

A) is only encouraged early in the helping process. 
B) can slow down client self-challenge 
C) should be used throughout the helping process. 
D) should be limited when choosing actions to accomplish goals. 
A) is only encouraged early in the helping process. 
B) can slow down client self-challenge 
C) should be used throughout the helping process. 
D) should be limited when choosing actions to accomplish goals. C

Question 4

Which of the following is not an important factor in nonverbal communication between helper and client as presented by Egan?

Accepted Answer

A) Body behaviour 
B) Facial expressions 
C) Routinely shaking hands at the beginning of each helping session 
D) Physical closeness or distance in the helping space 
A) Body behaviour 
B) Facial expressions 
C) Routinely shaking hands at the beginning of each helping session 
D) Physical closeness or distance in the helping space

Question 5

Read the following: CLIENT: I don't even know where to start.(He slumps in his chair and falls silent).
HELPER: It's pretty clear that you're feeling miserable.Maybe we can talk about why.
CLIENT: (after a pause)Well,let me tell you what happened....
Which of the following best describes what the helper has successfully done to help the client to continue talking?

Accepted Answer

A) The helper has identified the family of emotions that the client was feeling. 
B) The helper has identified the intensity of emotions that the client was feeling. 
C) The helper has read and responded to feelings and emotions that were explicitly expressed. 
D) The helper has read and responded to feelings and emotions embedded in client's nonverbal behaviour. 
A) The helper has identified the family of emotions that the client was feeling. 
B) The helper has identified the intensity of emotions that the client was feeling. 
C) The helper has read and responded to feelings and emotions that were explicitly expressed. 
D) The helper has read and responded to feelings and emotions embedded in client's nonverbal behaviour.

Question 6

When a helper would like the client to listen to him/herself in order to break the client's chain of thinking,what questions would be best suited to ask?

Accepted Answer

A) I don't understand what you are saying,can you please repeat that 
B) Are you saying that… ? 
C) Let me see if I've understood 
D) I guess that you are saying… 
A) I don't understand what you are saying,can you please repeat that 
B) Are you saying that… ? 
C) Let me see if I've understood 
D) I guess that you are saying…

Question 7

When therapists listen to their clients,it is important for therapists to ____.

Accepted Answer

A) listen to clients' thoughts and patterns 
B) listen to clients' intentions 
C) listen to clients' emotions 
D) all of these 
A) listen to clients' thoughts and patterns 
B) listen to clients' intentions 
C) listen to clients' emotions 
D) all of these

Question 8

Because clients express feelings in a number of different ways,helpers can communicate an understanding of feelings in a variety of ways.Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client's emotional state?

Accepted Answer

A) By using single words and/or different kinds of phrases 
B) By focusing on the emotions implied in the client's statements about behaviours 
C) By focusing on the emotions implied in the experiences the client is discussing 
D) All of these 
A) By using single words and/or different kinds of phrases 
B) By focusing on the emotions implied in the client's statements about behaviours 
C) By focusing on the emotions implied in the experiences the client is discussing 
D) All of these

Question 9

What does Ickes mean by "empathic accuracy"?

Accepted Answer

A) The ability to appreciate the spirit of what another person is saying and feeling 
B) The confirmation that the response given by the helper "hit the mark" 
C) The ability to accurately infer the specific content of another person's thought and feelings 
D) The confirmation of the helper's own feelings as expressed by the client 
A) The ability to appreciate the spirit of what another person is saying and feeling 
B) The confirmation that the response given by the helper "hit the mark" 
C) The ability to accurately infer the specific content of another person's thought and feelings 
D) The confirmation of the helper's own feelings as expressed by the client

Question 10

Helpers often need to make decisions within the helping relationship when responding to clients.Which of the following is essential for helpers to think about when making these decisions?

Accepted Answer

A) Helpers need to fake it at times to appear competent 
B) Helpers need to be ethical and principled 
C) Helpers need to have the right answer 
D) Helpers need to think about the client's experience of the helping relationship 
A) Helpers need to fake it at times to appear competent 
B) Helpers need to be ethical and principled 
C) Helpers need to have the right answer 
D) Helpers need to think about the client's experience of the helping relationship

Question 11

As presented by Egan,the four requirements for true dialogue in the helping process are turn taking; connecting; mutual influencing; and ____.

Accepted Answer

A) speaking with deep emotion 
B) coming to agreement 
C) cocreating outcomes 
D) therapeutic progress 
A) speaking with deep emotion 
B) coming to agreement 
C) cocreating outcomes 
D) therapeutic progress

Question 12

From the perspective of positive psychology,a helper should always listen to the client for ____.

Accepted Answer

A) comments that are optimistic 
B) client strengths,opportunities,and resources 
C) information that will lead to positive growth 
D) comments that interrupt the flow of discussion 
A) comments that are optimistic 
B) client strengths,opportunities,and resources 
C) information that will lead to positive growth 
D) comments that interrupt the flow of discussion

Question 13

Which of the following is not a useful way for helpers to respond to clients?

Accepted Answer

A) By sharing their understanding of what is going on in the session 
B) By interpreting what the client has said to get at what he or she really means 
C) By checking to make sure that they've got things right 
D) By probing for clarity and summarising the issues being discussed 
A) By sharing their understanding of what is going on in the session 
B) By interpreting what the client has said to get at what he or she really means 
C) By checking to make sure that they've got things right 
D) By probing for clarity and summarising the issues being discussed

Question 14

Which of the following is not a tactic identified by Egan for responding to clients with empathy?

Accepted Answer

A) Respond quickly to client communications. 
B) Gear your response to the client,but remain yourself. 
C) Use short responses. 
D) Give yourself time to think. 
A) Respond quickly to client communications. 
B) Gear your response to the client,but remain yourself. 
C) Use short responses. 
D) Give yourself time to think.

Question 15

Non-verbal behaviours generally ____.

Accepted Answer

A) are not necessarily important as they can be faked 
B) provide a window into the honest,true feelings of a person 
C) provide some important information,but are not a key source of information in therapy 
D) are only useful when the therapist engages in nonverbal behaviour 
A) are not necessarily important as they can be faked 
B) provide a window into the honest,true feelings of a person 
C) provide some important information,but are not a key source of information in therapy 
D) are only useful when the therapist engages in nonverbal behaviour

Question 16

According to Carl Rogers,empathic listening means ____.

Accepted Answer

A) entering the private perceptual world of the client and becoming thoroughly at home in it 
B) being in control of the client at all times 
C) reading the client's unconscious messages through their facial expressions 
D) being genuine in your response to what you hear the client saying 
A) entering the private perceptual world of the client and becoming thoroughly at home in it 
B) being in control of the client at all times 
C) reading the client's unconscious messages through their facial expressions 
D) being genuine in your response to what you hear the client saying

Question 17

A helper has the sense that the client is not making wise decisions about her current romantic relationship,and tends to believe that the client will never be able to appreciate the thoughts and feelings of her partner.The client would like to stay with her current partner and says they are generally doing well,but that they are having communication problems about household chores.What is the best approach for the helper to take?

Accepted Answer

A) Attend to the client's strengths and misused opportunities. 
B) Transfer the client. 
C) Evaluate the client for personality disorders. 
D) Ask the client to leave her partner. 
A) Attend to the client's strengths and misused opportunities. 
B) Transfer the client. 
C) Evaluate the client for personality disorders. 
D) Ask the client to leave her partner.

Question 18

Which of the following is not one of the principles for responding to clients with empathy?

Accepted Answer

A) Respond selectively to core client messages. 
B) Use your responses to express your own emotions about the client's situation. 
C) Respond to the context,not just the words. 
D) Use your responses as a mild social-influence process. 
A) Respond selectively to core client messages. 
B) Use your responses to express your own emotions about the client's situation. 
C) Respond to the context,not just the words. 
D) Use your responses as a mild social-influence process.

Question 19

According to Egan,the communication skills involved in responding with empathy have three dimensions.These are ____.

Accepted Answer

A) know-how,tact,and discretion 
B) perceptiveness,know-how,and assertiveness 
C) openness,agreeableness,and sensitivity 
D) openness,sympathy,and tact 
A) know-how,tact,and discretion 
B) perceptiveness,know-how,and assertiveness 
C) openness,agreeableness,and sensitivity 
D) openness,sympathy,and tact

Question 20

A client tells you the following: "I started my new job and right away,my boss starts giving me a hard time.I bet he is an unhappy and angry person.You know,when he hired me I had a sense he was unhappy.He told me that he was going on a business trip and that I would be unsupervised for the next two weeks." You notice that almost none of this communication has to do with the client.According to Egan,one useful way to think about this communication is ____.

Accepted Answer

A) to conclude that the client is actually the one who is unhappy and angry 
B) to wonder about what the client is leaving out 
C) to conclude that the client has a hard time fitting into new situations 
D) to consider the symbolic meaning of 'boss' 
A) to conclude that the client is actually the one who is unhappy and angry 
B) to wonder about what the client is leaving out 
C) to conclude that the client has a hard time fitting into new situations 
D) to consider the symbolic meaning of 'boss'

What does the E stand for in the acronym SOLER?

How can helpers best avoid informational overload?

Empathy ____.

Which of the following is not an important factor in nonverbal communication between helper and client as presented by Egan?

When a helper would like the client to listen to him/herself in order to break the client's chain of thinking,what questions would be best suited to ask?

When therapists listen to their clients,it is important for therapists to ____.

Because clients express feelings in a number of different ways,helpers can communicate an understanding of feelings in a variety of ways.Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client's emotional state?

What does Ickes mean by "empathic accuracy"?

Helpers often need to make decisions within the helping relationship when responding to clients.Which of the following is essential for helpers to think about when making these decisions?

As presented by Egan,the four requirements for true dialogue in the helping process are turn taking; connecting; mutual influencing; and ____.

From the perspective of positive psychology,a helper should always listen to the client for ____.

Which of the following is not a useful way for helpers to respond to clients?

Which of the following is not a tactic identified by Egan for responding to clients with empathy?

Non-verbal behaviours generally ____.

According to Carl Rogers,empathic listening means ____.

Which of the following is not one of the principles for responding to clients with empathy?

According to Egan,the communication skills involved in responding with empathy have three dimensions.These are ____.

Successful Helping an Introduction

The Helping Relationship

The Art of Probing and Summarising

Facilitating Client Self-Challenge: From New Perspectives to New Behaviour

Helper Self-Challenge and Overcoming Client Resistance

An Introduction to the Problem-Solving and Problem-Management Process

Stage I: Helping Clients Explore Their Concerns and Tell Their Stories

Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals

Stage III: Planning the Way Forward

How to Implement and Make It All Happen

Filters

Exam 3: Empathic Presence and Responding Building a Mutual Understanding

What does the E stand for in the acronym SOLER?

How can helpers best avoid informational overload?

Empathy ____.

Which of the following is not an important factor in nonverbal communication between helper and client as presented by Egan?

When a helper would like the client to listen to him/herself in order to break the client's chain of thinking,what questions would be best suited to ask?

When therapists listen to their clients,it is important for therapists to ____.

Because clients express feelings in a number of different ways,helpers can communicate an understanding of feelings in a variety of ways.Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client's emotional state?

What does Ickes mean by "empathic accuracy"?

Helpers often need to make decisions within the helping relationship when responding to clients.Which of the following is essential for helpers to think about when making these decisions?

As presented by Egan,the four requirements for true dialogue in the helping process are turn taking; connecting; mutual influencing; and ____.

From the perspective of positive psychology,a helper should always listen to the client for ____.

Which of the following is not a useful way for helpers to respond to clients?

Which of the following is not a tactic identified by Egan for responding to clients with empathy?

Non-verbal behaviours generally ____.

According to Carl Rogers,empathic listening means ____.

Which of the following is not one of the principles for responding to clients with empathy?

According to Egan,the communication skills involved in responding with empathy have three dimensions.These are ____.

Successful Helping an Introduction

The Helping Relationship

The Art of Probing and Summarising

Facilitating Client Self-Challenge: From New Perspectives to New Behaviour

Helper Self-Challenge and Overcoming Client Resistance

An Introduction to the Problem-Solving and Problem-Management Process

Stage I: Helping Clients Explore Their Concerns and Tell Their Stories

Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals

Stage III: Planning the Way Forward

How to Implement and Make It All Happen

Filters