Question 1

Which of the following is not noted as a way to evaluate if a helping response was accurate?

Accepted Answer

A) Use the experiential recapitulation process. 
B) Use an empathic response to check a perception. 
C) Evaluate verbal and nonverbal behaviours. 
D) Note if clients more forward in the helping process. 
A) Use the experiential recapitulation process. 
B) Use an empathic response to check a perception. 
C) Evaluate verbal and nonverbal behaviours. 
D) Note if clients more forward in the helping process.

Question 2

What type of empathy should typically be central to the helping process?

Accepted Answer

A) objective empathy 
B) subjective empathy 
C) interpersonal empathy 
D) intrapersonal empathy 
A) objective empathy 
B) subjective empathy 
C) interpersonal empathy 
D) intrapersonal empathy

Question 3

When clients tell their stories,it is important for therapists to ____.

Accepted Answer

A) listen for what is missing from the story 
B) attend to their feelings 
C) make epistemic judgments in order to understand the client 
D) both A and B 
A) listen for what is missing from the story 
B) attend to their feelings 
C) make epistemic judgments in order to understand the client 
D) both A and B

Question 4

According to Egan,which of the following indicate how a helper might express empathy towards a client?

Accepted Answer

A) respond accurately to clients' feelings,emotions and moods 
B) respond subjectively to clients' dreams 
C) respond subjectively with an assessment of the veracity of the clients' stories 
D) respond accurately to clients' formal histories 
A) respond accurately to clients' feelings,emotions and moods 
B) respond subjectively to clients' dreams 
C) respond subjectively with an assessment of the veracity of the clients' stories 
D) respond accurately to clients' formal histories

Question 5

Non-verbal behaviour can punctuate verbal communication by confirming or repeating what is being said; denying or confusing what is being said; strengthening or emphasising what is being said; adding intensity to what is being said; and ____ what is being said.

Accepted Answer

A) controlling or regulating 
B) eliminating 
C) freshening or electrifying 
D) erasing 
A) controlling or regulating 
B) eliminating 
C) freshening or electrifying 
D) erasing

Question 6

In identifying emotions during a helping situation,the helper should use the right ____.

Accepted Answer

A) family of emotions and duration of emotional expression 
B) family of emotions and category of cognition 
C) family of emotions and intensity 
D) intensity and duration of emotional expression 
A) family of emotions and duration of emotional expression 
B) family of emotions and category of cognition 
C) family of emotions and intensity 
D) intensity and duration of emotional expression

Question 7

Clients' stories tend to be a collection of their ____.

Accepted Answer

A) experiences and behaviours 
B) thoughts 
C) emotions 
D) all of these 
A) experiences and behaviours 
B) thoughts 
C) emotions 
D) all of these

Question 8

One of the keys to mutual influencing is ____.

Accepted Answer

A) to take turns in the dialogue so the client and therapist share the talk time 
B) for the therapist to have sympathy for the client,and vice versa 
C) for the therapist to gain leverage 
D) holding to the virtue of openness to others 
A) to take turns in the dialogue so the client and therapist share the talk time 
B) for the therapist to have sympathy for the client,and vice versa 
C) for the therapist to gain leverage 
D) holding to the virtue of openness to others

Question 9

Your text lists non-listening,partial listening,tape-recorder listening,and ____ as forms of inactive or inadequate listening.

Accepted Answer

A) texting 
B) perceptual focus 
C) diagnostic communication 
D) rehearsing 
A) texting 
B) perceptual focus 
C) diagnostic communication 
D) rehearsing

Question 10

When working with clients it is important for helpers to consider their own boundaries.Which statement best describes what boundaries are within the helping profession:

Accepted Answer

A) Boundaries are disclosures that the helpers make to clients 
B) Boundaries are there to protect the client from becoming too involved with the helper 
C) Boundaries make helpers feel in control and in power of the client's goals. 
D) Boundaries are mutually agreed limits to ensure that both client and helper feel safe 
A) Boundaries are disclosures that the helpers make to clients 
B) Boundaries are there to protect the client from becoming too involved with the helper 
C) Boundaries make helpers feel in control and in power of the client's goals. 
D) Boundaries are mutually agreed limits to ensure that both client and helper feel safe

Question 11

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

Accepted Answer

A) "What I think I hear you saying is…" 
B) "You feel…because…" 
C) "Let's share highlights of your story…" 
D) "This is very painful…makes me feel bad also." 
A) "What I think I hear you saying is…" 
B) "You feel…because…" 
C) "Let's share highlights of your story…" 
D) "This is very painful…makes me feel bad also."

Question 12

Which of the following techniques from the shadow side most implies that what is really important is hidden from the client?

Accepted Answer

A) clichés 
B) interpretations 
C) faking it 
D) parroting 
A) clichés 
B) interpretations 
C) faking it 
D) parroting

Question 13

According to Egan,the use of sympathy ____.

Accepted Answer

A) denotes agreement rather than empathy 
B) is synonymous with being empathic 
C) is a central tenet of being an effective helper 
D) is particularly useful in counselling 
A) denotes agreement rather than empathy 
B) is synonymous with being empathic 
C) is a central tenet of being an effective helper 
D) is particularly useful in counselling

Question 14

Read the following,noting that Counsellor A responds one way to the client and Counsellor B responds in another: 12-YEAR-OLD CLIENT: My teacher started picking on me from the first day of class.I don't fool around more than anyone else in class,but she tells me off every time I do.I think she's picking on me because she doesn't like me.She doesn't yell at Bill Smith,and he acts funnier than I do.
COUNSELOR A: This is a bit perplexing.You wonder why she singles you out for so much discipline.
COUNSELOR B: You're angry because the way she picks on you seems unfair.
Why is Counsellor B's response more effective than A's?

Accepted Answer

A) A uses too many words. 
B) B uses the right number of words. 
C) A uses language that is too direct and explicit. 
D) B gears the response in a way that a 12-year old is likely to appreciate. 
A) A uses too many words. 
B) B uses the right number of words. 
C) A uses language that is too direct and explicit. 
D) B gears the response in a way that a 12-year old is likely to appreciate.

Which of the following is not noted as a way to evaluate if a helping response was accurate?

What type of empathy should typically be central to the helping process?

When clients tell their stories,it is important for therapists to ____.

According to Egan,which of the following indicate how a helper might express empathy towards a client?

Non-verbal behaviour can punctuate verbal communication by confirming or repeating what is being said; denying or confusing what is being said; strengthening or emphasising what is being said; adding intensity to what is being said; and ____ what is being said.

In identifying emotions during a helping situation,the helper should use the right ____.

Clients' stories tend to be a collection of their ____.

One of the keys to mutual influencing is ____.

Your text lists non-listening,partial listening,tape-recorder listening,and ____ as forms of inactive or inadequate listening.

When working with clients it is important for helpers to consider their own boundaries.Which statement best describes what boundaries are within the helping profession:

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

Which of the following techniques from the shadow side most implies that what is really important is hidden from the client?

According to Egan,the use of sympathy ____.

Successful Helping an Introduction

The Helping Relationship

The Art of Probing and Summarising

Facilitating Client Self-Challenge: From New Perspectives to New Behaviour

Helper Self-Challenge and Overcoming Client Resistance

An Introduction to the Problem-Solving and Problem-Management Process

Stage I: Helping Clients Explore Their Concerns and Tell Their Stories

Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals

Stage III: Planning the Way Forward

How to Implement and Make It All Happen

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Exam 3: Empathic Presence and Responding Building a Mutual Understanding

Which of the following is not noted as a way to evaluate if a helping response was accurate?

What type of empathy should typically be central to the helping process?

When clients tell their stories,it is important for therapists to ____.

According to Egan,which of the following indicate how a helper might express empathy towards a client?

Non-verbal behaviour can punctuate verbal communication by confirming or repeating what is being said; denying or confusing what is being said; strengthening or emphasising what is being said; adding intensity to what is being said; and ____ what is being said.

In identifying emotions during a helping situation,the helper should use the right ____.

Clients' stories tend to be a collection of their ____.

One of the keys to mutual influencing is ____.

Your text lists non-listening,partial listening,tape-recorder listening,and ____ as forms of inactive or inadequate listening.

When working with clients it is important for helpers to consider their own boundaries.Which statement best describes what boundaries are within the helping profession:

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

Which of the following techniques from the shadow side most implies that what is really important is hidden from the client?

According to Egan,the use of sympathy ____.

Successful Helping an Introduction

The Helping Relationship

The Art of Probing and Summarising

Facilitating Client Self-Challenge: From New Perspectives to New Behaviour

Helper Self-Challenge and Overcoming Client Resistance

An Introduction to the Problem-Solving and Problem-Management Process

Stage I: Helping Clients Explore Their Concerns and Tell Their Stories

Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals

Stage III: Planning the Way Forward

How to Implement and Make It All Happen

Filters