Question 1

Discuss the management by objectives (MBO) method.

Accepted Answer

Management by objectives (MBO) is a spec

Question 2

What is multisource rating?

Accepted Answer

Multisource rating, or 360-degree feedba

Question 3

Describe the features necessary for a performance management system to be effective.

Accepted Answer

To be effective, a performance managemen

Question 4

If a rater has seen only a small specimen of an employee's work, the appraisal may be subject to _____.

Accepted Answer

A)  the halo effect 
B)  the horns effect 
C)  rater bias 
D)  a sampling error 
A)  the halo effect 
B)  the horns effect 
C)  rater bias 
D)  a sampling error

Question 5

The _____ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Accepted Answer

A)  graphic rating scale 
B)  category scaling method 
C)  comparative method 
D)  behavioral rating scale 
A)  graphic rating scale 
B)  category scaling method 
C)  comparative method 
D)  behavioral rating scale

Question 6

In the ranking method, the ratings of employees' performance are distributed along a bell-shaped curve.

Accepted Answer

A) True 
 B)False

Question 7

In the context of performance information, which of the following is an example of trait-based information?

Accepted Answer

A)  Verbal persuasion 
B)  Teamwork 
C)  Timeliness of response 
D)  Citizenship 
A)  Verbal persuasion 
B)  Teamwork 
C)  Timeliness of response 
D)  Citizenship

Question 8

The _____ occurs when a rater gives all employees a score within a narrow range in the middle of the scale.

Accepted Answer

A)  similar-to-me error 
B)  recency effect 
C)  primacy effect 
D)  central tendency error 
A)  similar-to-me error 
B)  recency effect 
C)  primacy effect 
D)  central tendency error

Question 9

The developmental function of performance appraisals can identify areas in which the employee might wish to grow.

Accepted Answer

A) True 
 B)False

Question 10

In the context of graphic rating scales, which of the following belongs to the descriptive category?

Accepted Answer

A)  Decision making 
B)  Employee development 
C)  Quantity of work 
D)  Communication effectiveness 
A)  Decision making 
B)  Employee development 
C)  Quantity of work 
D)  Communication effectiveness

Question 11

_____ is especially useful when supervisors do not have the opportunity to observe each employee's performance.

Accepted Answer

A)  Outsider rating 
B)  Self-rating 
C)  Peer rating 
D)  Employees rating managers 
A)  Outsider rating 
B)  Self-rating 
C)  Peer rating 
D)  Employees rating managers

Question 12

In the context of peer ratings, employees are most likely to distinguish between good and poor performers when:

Accepted Answer

A)  they fear reprisals from their peers. 
B)  their peers are not working in the same place. 
C)  their peers belong to the same ethnicity. 
D)  they establish performance standards based on their own performance. 
A)  they fear reprisals from their peers. 
B)  their peers are not working in the same place. 
C)  their peers belong to the same ethnicity. 
D)  they establish performance standards based on their own performance.

Question 13

Define performance standards.

Accepted Answer

Performance standards define the expecte

Question 14

_____ are the most widely used means of rating employees.

Accepted Answer

A)  Employee ratings of managers 
B)  Self-ratings 
C)  Peer ratings 
D)  Supervisory ratings of subordinates 
A)  Employee ratings of managers 
B)  Self-ratings 
C)  Peer ratings 
D)  Supervisory ratings of subordinates

Question 15

Which of the following is included in the narrative method of performance appraisals?

Accepted Answer

A)  The graphic rating scale 
B)  The critical incident method 
C)  The ranking method 
D)  The forced distribution method 
A)  The graphic rating scale 
B)  The critical incident method 
C)  The ranking method 
D)  The forced distribution method

Question 16

Describe the different types of performance information.

Accepted Answer

Managers can use three different types o

Question 17

Employees working in isolation or possessing unique skills may be particularly suited for _____.

Accepted Answer

A)  outsider ratings 
B)  self-ratings 
C)  peer ratings 
D)  multisource ratings 
A)  outsider ratings 
B)  self-ratings 
C)  peer ratings 
D)  multisource ratings

Question 18

Which of the following is typically the first stage in implementing a guided self-appraisal system using management by objectives (MBO)?

Accepted Answer

A)  Frequent performance discussions 
B)  Development of performance standards 
C)  Setting of objectives 
D)  Job review and agreement 
A)  Frequent performance discussions 
B)  Development of performance standards 
C)  Setting of objectives 
D)  Job review and agreement

Question 19

_____ is a series of activities designed to align and improve individual performance to drive organizational results.

Accepted Answer

A)  Performance management 
B)  Organizational performance 
C)  Organizational behavior 
D)  Performance modelling 
A)  Performance management 
B)  Organizational performance 
C)  Organizational behavior 
D)  Performance modelling

Question 20

Which of the following is typically the last stage in implementing a guided self-appraisal system using management by objectives (MBO)?

Accepted Answer

A)  Frequent performance discussions 
B)  Development of performance standards 
C)  Setting of objectives 
D)  Job review and agreement 
A)  Frequent performance discussions 
B)  Development of performance standards 
C)  Setting of objectives 
D)  Job review and agreement

Discuss the management by objectives (MBO) method.

What is multisource rating?

Describe the features necessary for a performance management system to be effective.

If a rater has seen only a small specimen of an employee's work, the appraisal may be subject to _____.

The _____ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

In the ranking method, the ratings of employees' performance are distributed along a bell-shaped curve.

In the context of performance information, which of the following is an example of trait-based information?

The _____ occurs when a rater gives all employees a score within a narrow range in the middle of the scale.

The developmental function of performance appraisals can identify areas in which the employee might wish to grow.

In the context of graphic rating scales, which of the following belongs to the descriptive category?

_____ is especially useful when supervisors do not have the opportunity to observe each employee's performance.

In the context of peer ratings, employees are most likely to distinguish between good and poor performers when:

Define performance standards.

_____ are the most widely used means of rating employees.

Which of the following is included in the narrative method of performance appraisals?

Describe the different types of performance information.

Employees working in isolation or possessing unique skills may be particularly suited for _____.

Which of the following is typically the first stage in implementing a guided self-appraisal system using management by objectives (MBO)?

_____ is a series of activities designed to align and improve individual performance to drive organizational results.

Which of the following is typically the last stage in implementing a guided self-appraisal system using management by objectives (MBO)?

Human Resource Management in Organizations

Human Resource Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individual Organization Relations and Retention

Recruiting High-Quality Talent

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Total Rewards and Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union-Management Relations

Global Human Resource Management

Filters

Exam 10: Performance Management and Appraisal

Discuss the management by objectives (MBO) method.

What is multisource rating?

Describe the features necessary for a performance management system to be effective.

If a rater has seen only a small specimen of an employee's work, the appraisal may be subject to _____.

The _____ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

In the ranking method, the ratings of employees' performance are distributed along a bell-shaped curve.

In the context of performance information, which of the following is an example of trait-based information?

The _____ occurs when a rater gives all employees a score within a narrow range in the middle of the scale.

The developmental function of performance appraisals can identify areas in which the employee might wish to grow.

In the context of graphic rating scales, which of the following belongs to the descriptive category?

_____ is especially useful when supervisors do not have the opportunity to observe each employee's performance.

In the context of peer ratings, employees are most likely to distinguish between good and poor performers when:

Define performance standards.

_____ are the most widely used means of rating employees.

Which of the following is included in the narrative method of performance appraisals?

Describe the different types of performance information.

Employees working in isolation or possessing unique skills may be particularly suited for _____.

Which of the following is typically the first stage in implementing a guided self-appraisal system using management by objectives (MBO)?

_____ is a series of activities designed to align and improve individual performance to drive organizational results.

Which of the following is typically the last stage in implementing a guided self-appraisal system using management by objectives (MBO)?

Human Resource Management in Organizations

Human Resource Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individual Organization Relations and Retention

Recruiting High-Quality Talent

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Total Rewards and Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union-Management Relations

Global Human Resource Management

Filters