Exam 8: Training Human Resources

If trainees provide a high rating to their trainer for his or her presentation skills, then it can be concluded that the training has succeeded at the behavioral level.

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(True/False)

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Question 1

Correct Answer:

Verified

False

What are the objectives that need to be set in order to reduce the gap between where an organization is with its employee capabilities and where it needs to be?

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(Essay)

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Question 2

Correct Answer:

Verified

Three possible focuses for training objectives to reduce the gap between where an organization is with its employee capabilities and where it needs to be are as follows:
• Knowledge: Imparting cognitive information and details to trainees (e.g., understanding how a new product works)
• Skill: Developing behavioral changes in how jobs and various task requirements are performed (e.g., improving speed on an installation)
• Attitude: Creating interest in and awareness of the importance of something (e.g., sexual harassment training)

Organizations that require employees to sign training contracts to protect the costs and time invested in specialized employee training violate equal employment opportunity (EEO) laws.

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(True/False)

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Question 3

Correct Answer:

Verified

False

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

(True/False)

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Question 4

Soft skills are critical in many instances in a business environment and can be taught.

(True/False)

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Question 5

Carlene, an Analyst at Myelp Inc., is concerned about her poor productivity scores. She believes that attending a training session on time management can help her improve her performance. This suggests that Carlene has low self-efficacy.

(True/False)

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Question 6

Why do organizations opt for external training?

(Essay)

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Question 7

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos's first day at work, when the first client comes in with her sick cat, Dr. Smith shows Carlos the technique of holding a cat for its vaccination. First, Dr. Smith describes the technique, and then she demonstrates the process of vaccination. Later, when another client comes in with his cat, Dr. Smith asks Carlos to hold the cat and corrects his mistakes. This is an example of _____.

(Multiple Choice)

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Question 8

A learning culture can be created in organizations by involving middle managers in the development and implementation of practices that promote such a culture.

(True/False)

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Question 9

For employers, an advantage of cross-training employees is that:

(Multiple Choice)

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Question 10

A(n) _____ is defined as a work environment that encourages employees to share their individual knowledge, skills, and experiences with their coworkers.

(Multiple Choice)

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Question 11

Molly, a Customer Service Representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint against Molly. Molly's supervisor then reprimanded her and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. Which of the following instructional strategies is illustrated in this scenario?

(Multiple Choice)

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Question 12

Including dialogue, collaboration, and live interaction in e-learning courses can divert students' attention and negatively affect their learning experience.

(True/False)

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Question 13

Companies with fewer than 500 employees invest more per employee in training than do larger companies.

(True/False)

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Question 14

Active practice occurs when trainees perform job-related tasks and duties during training.

(True/False)

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Question 15

How can an organization determine if its training expenditures are cost effective?

(Essay)

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Question 16

A group of supervisors from an oil corporation in the United States attend a class every Thursday afternoon to learn Spanish. The supervisors learn by repeating Spanish words and phrases while the instructor corrects their pronunciation. After each correction, the supervisors repeat the word or phrase with the correct pronunciation before focusing on the next word. In the context of instructional strategies, this scenario is most likely an example of _____.

(Multiple Choice)

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Question 17

Training plans allow organizations to identify what is needed for employee performance before training begins.

(True/False)

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Question 18

Henry, a trainer at MyChem Inc., schedules training on handling hazardous chemicals for a group of newly hired employees. The training complies with OSHA regulations and is given to all employees upon hire along with periodic refreshers. The type of training described in this scenario is _____.

(Multiple Choice)

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Question 19

The production team at Tessing Inc. performed poorly in the first fiscal quarter of 2018 because of internal politics and lack of cooperation among the team members. As a result, the company requested all the members of the production team to attend a training program on conflict management. In this scenario, the type of training program offered by Tessing Inc. to its production team can be classified as _____.

(Multiple Choice)

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Question 20

Showing 1 - 20 of 100

If trainees provide a high rating to their trainer for his or her presentation skills, then it can be concluded that the training has succeeded at the behavioral level.

What are the objectives that need to be set in order to reduce the gap between where an organization is with its employee capabilities and where it needs to be?

Organizations that require employees to sign training contracts to protect the costs and time invested in specialized employee training violate equal employment opportunity (EEO) laws.

Orientation is the planned introduction of new employees to their jobs, coworkers, and the organization.

Soft skills are critical in many instances in a business environment and can be taught.

Carlene, an Analyst at Myelp Inc., is concerned about her poor productivity scores. She believes that attending a training session on time management can help her improve her performance. This suggests that Carlene has low self-efficacy.

Why do organizations opt for external training?

A learning culture can be created in organizations by involving middle managers in the development and implementation of practices that promote such a culture.

For employers, an advantage of cross-training employees is that:

A(n) _____ is defined as a work environment that encourages employees to share their individual knowledge, skills, and experiences with their coworkers.

Including dialogue, collaboration, and live interaction in e-learning courses can divert students' attention and negatively affect their learning experience.

Companies with fewer than 500 employees invest more per employee in training than do larger companies.

Active practice occurs when trainees perform job-related tasks and duties during training.

How can an organization determine if its training expenditures are cost effective?

Training plans allow organizations to identify what is needed for employee performance before training begins.

Henry, a trainer at MyChem Inc., schedules training on handling hazardous chemicals for a group of newly hired employees. The training complies with OSHA regulations and is given to all employees upon hire along with periodic refreshers. The type of training described in this scenario is _____.

Human Resource Management in Organizations

Human Resource Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individual Organization Relations and Retention

Recruiting High-Quality Talent

Selecting Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union-Management Relations

Global Human Resource Management

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