Question 1

List the six main drivers of retention.

Accepted Answer

The six main drivers of retention are as follows: organizational and management factors, employee-supervisor relationships, job and work-life balance, rewards, career training and development, and employer policies and practices.

Question 2

Compare the various types of absenteeism.

Accepted Answer

Employees can be tardy or absent from work for several reasons. Clearly, some absenteeism is inevitable because of illness and other personal reasons. Though absences such as those that are health related are unavoidable and understandable, they are still very costly. Many employers have sick leave policies that allow employees a certain number of paid days each year for involuntary absences. However, much absenteeism is avoidable, or voluntary. Absence can also be planned (the least disruptive), unplanned, incidental (less than a week), or extended (lasting beyond a week).

Question 3

Which of the following is a replacement cost that is caused by turnover in a company?

Accepted Answer

A)  Cost of training materials 
B)  Employee referral fees 
C)  Unemployment expenses 
D)  Accrued vacation expenditures 
A)  Cost of training materials 
B)  Employee referral fees 
C)  Unemployment expenses 
D)  Accrued vacation expenditures B

Question 4

What is an exit interview?

Accepted Answer

One widely used means for assisting rete

Question 5

According to the two-factor theory, interpersonal relationships are considered motivators.

Accepted Answer

A) True 
 B)False

Question 6

BioLabs Inc. is in the process of laying off 10 percent of its shipping and receiving employees. At the same time, it is hiring new hourly staff. This scenario best exemplifies _____.

Accepted Answer

A)  churn 
B)  licensing 
C)  takeover 
D)  franchising 
A)  churn 
B)  licensing 
C)  takeover 
D)  franchising

Question 7

How has the psychological contract between employers and employees changed over time?

Accepted Answer

Employees usually expect to exchange the

Question 8

Higher pay and benefits are often the best solution to employee engagement.

Accepted Answer

A) True 
 B)False

Question 9

In the context of equity theory, which of the following is considered an input?

Accepted Answer

A)  Educational level 
B)  Pay 
C)  Prestige 
D)  Recognition of achievement 
A)  Educational level 
B)  Pay 
C)  Prestige 
D)  Recognition of achievement

Question 10

Money is the main reason people leave organizations

Accepted Answer

A) True 
 B)False

Question 11

Who developed the earliest need-based theory of human motivation?

Accepted Answer

A)  Frederick Herzberg 
B)  Lyman Porter 
C)  Abraham Maslow 
D)  Carl Jung 
A)  Frederick Herzberg 
B)  Lyman Porter 
C)  Abraham Maslow 
D)  Carl Jung

Question 12

Motivation is a goal-directed drive, and the process seldom occurs in a void.

Accepted Answer

A) True 
 B)False

Question 13

Trust is a visible reflection of the ethical culture of an organization.

Accepted Answer

A) True 
 B)False

Question 14

Employers can properly evaluate and manage employee work attitudes by regularly surveying employees.

Accepted Answer

A) True 
 B)False

Question 15

The number of absences per 100 employees each day is known as the _____.

Accepted Answer

A)  inactivity rate 
B)  incidence rate 
C)  severity rate 
D)  compensation rate 
A)  inactivity rate 
B)  incidence rate 
C)  severity rate 
D)  compensation rate

Question 16

Distinguish between functional turnover and dysfunctional turnover.

Accepted Answer

Functional turnover occurs whe

Question 17

Which of the following best describes presenteeism?

Accepted Answer

A)  It is when an employee believes in and accepts organizational objectives and wants to remain employed at a company. 
B)  It is when an employee's thoughts and behaviors are focused on his or her work. 
C)  It is when an employee comes to work even when he or she is not well enough to. 
D)  It is when an employee fails to report for work as scheduled. 
A)  It is when an employee believes in and accepts organizational objectives and wants to remain employed at a company. 
B)  It is when an employee's thoughts and behaviors are focused on his or her work. 
C)  It is when an employee comes to work even when he or she is not well enough to. 
D)  It is when an employee fails to report for work as scheduled.

Question 18

A no-fault policy in organizations allows employees to manage their own attendance.

Accepted Answer

A) True 
 B)False

Question 19

In the context of the two-factor theory, which of the following needs of employees do motivators primarily try to fulfill?

Accepted Answer

A)  Physiological needs 
B)  Belonging needs 
C)  Safety needs 
D)  Esteem needs 
A)  Physiological needs 
B)  Belonging needs 
C)  Safety needs 
D)  Esteem needs

Question 20

Loyalty is a reciprocal exchange between organizations and their workers.

Accepted Answer

A) True 
 B)False

List the six main drivers of retention.

Compare the various types of absenteeism.

Which of the following is a replacement cost that is caused by turnover in a company?

What is an exit interview?

According to the two-factor theory, interpersonal relationships are considered motivators.

BioLabs Inc. is in the process of laying off 10 percent of its shipping and receiving employees. At the same time, it is hiring new hourly staff. This scenario best exemplifies _____.

How has the psychological contract between employers and employees changed over time?

Higher pay and benefits are often the best solution to employee engagement.

In the context of equity theory, which of the following is considered an input?

Money is the main reason people leave organizations

Who developed the earliest need-based theory of human motivation?

Motivation is a goal-directed drive, and the process seldom occurs in a void.

Trust is a visible reflection of the ethical culture of an organization.

Employers can properly evaluate and manage employee work attitudes by regularly surveying employees.

The number of absences per 100 employees each day is known as the _____.

Distinguish between functional turnover and dysfunctional turnover.

Which of the following best describes presenteeism?

A no-fault policy in organizations allows employees to manage their own attendance.

In the context of the two-factor theory, which of the following needs of employees do motivators primarily try to fulfill?

Loyalty is a reciprocal exchange between organizations and their workers.

Human Resource Management in Organizations

Human Resource Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting High-Quality Talent

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union-Management Relations

Global Human Resource Management

Filters

Exam 5: Individual Organization Relations and Retention

List the six main drivers of retention.

Compare the various types of absenteeism.

Which of the following is a replacement cost that is caused by turnover in a company?

What is an exit interview?

According to the two-factor theory, interpersonal relationships are considered motivators.

BioLabs Inc. is in the process of laying off 10 percent of its shipping and receiving employees. At the same time, it is hiring new hourly staff. This scenario best exemplifies _____.

How has the psychological contract between employers and employees changed over time?

Higher pay and benefits are often the best solution to employee engagement.

In the context of equity theory, which of the following is considered an input?

Money is the main reason people leave organizations

Who developed the earliest need-based theory of human motivation?

Motivation is a goal-directed drive, and the process seldom occurs in a void.

Trust is a visible reflection of the ethical culture of an organization.

Employers can properly evaluate and manage employee work attitudes by regularly surveying employees.

The number of absences per 100 employees each day is known as the _____.

Distinguish between functional turnover and dysfunctional turnover.

Which of the following best describes presenteeism?

A no-fault policy in organizations allows employees to manage their own attendance.

In the context of the two-factor theory, which of the following needs of employees do motivators primarily try to fulfill?

Loyalty is a reciprocal exchange between organizations and their workers.

Human Resource Management in Organizations

Human Resource Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting High-Quality Talent

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union-Management Relations

Global Human Resource Management

Filters