Exam 8: Training Human Resources

The concept of reinforcement is based on the law of effect, which states that people tend to repeat responses that give them a positive reward and to avoid actions associated with negative consequences.

Active practice occurs when:

Which of the following statements is true of internships?

Evaluating training at the behavioral level means measuring the effect of training on job performance through observing workers on the job.

Simulations seek to reproduce parts of the real world so they can be experienced and manipulated and learning can occur.

Cross-training provides employers with flexibility in assigning workers to tasks and can ensure uninterrupted production.

Massive open online courses (MOOCs) are the latest version of online learning platforms.

Divya, the Director of Training at Q Make Inc., must demonstrate to the top management the financial benefits the company has realized from the expenditures on the mechanics training program. In this case, she should:

Explain why post-measures are not the most efficient method for training evaluation.

In her evaluation sheet, Theresa, a soft skills trainer at Wren's Academy, receives high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure of training evaluation.

GetHelp Inc., a business processing company, trains all of its employees in handling customer calls. After the completion of the training, the company monitors the phone calls of the employees to determine the effect of the training. This evaluation best exemplifies a _____ measure of training evaluation.

How does informal training occur?

Soltura Products Inc. has a training program for its customer service representatives that tests trainees' abilities to interact with customers through role-playing exercises. Every time a trainee enacts a situation, he or she receives instantaneous feedback about the task and a specific type of reinforcement to either encourage or criticize their responses during the enactment. In the context of instructional strategies, this is most likely an example of _____.

A learning approach that combines short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called _____.

Which of the following best exemplifies cooperative training?

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

A company is most likely to outsource training when:

Discuss benchmarking as a measure of training evaluation.

Explain how an organization can be a source for analyzing training needs.

Which of the following statements is true of investments in training?