Exam 8: Training Human Resources

At Plantsman's Eden Nursery, new workers are trained in the proper techniques of planting rooted cuttings. As part of the training, after being given basic instructions regarding planting, each worker is given 10 seedlings to plant. Their planting techniques are then evaluated by the trainer. In the context of instructional strategies, this scenario best exemplifies _____.

Define knowledge management.

An effective way to determine if a change in performance resulted from training or from other factors is to use a control group combined with _____.

The most common method of delivering training at all levels in an organization is _____.

Which of the following is a feature of on-the-job training (OJT)?

Combining pre-/post-measures with a control group is an effective training evaluation design.

Discuss the usefulness of various types of cooperative training.

What are the main purposes of effective orientation?

Training programs can be a strategic investment for an organization when:

Organizations must continually train their employees because:

Despite having mastered the skills and processes related to their day-to-day jobs, the firefighters of the Lake Hogan Fire Department train constantly to increase their muscle memory and to keep their skills honed so that they can respond quickly in emergency situations. This best exemplifies _____.

Behavioral modeling is ineffective for training supervisors and managers in interpersonal skills.

To qualify as a tax preparer for a seasonal job at a tax preparation company, Martin must answer questions on tax terminology covered in the web-based training course provided by the company. This evaluation best exemplifies a _____ measure of training evaluation.

Jeanne, a 54-year-old woman, worked as a medical research librarian for 10 years before quitting in her late forties. She later applies for an open position at the same library but is concerned about the major technological changes that have occurred over the past few years. She also feels intimidated by computers and believes that she will not be able to learn how to use a computer at her age. However, when she confides her misgivings about computer technology to the recruiter, the recruiter replies that Jeanne is highly qualified for the position and will eventually master the use of computers. In this scenario, which of the following is the most likely barrier to Jeanne learning the job tasks?

Mybody Fit, a fitness center, is planning to invest in specialized exercise equipment. The equipment is highly effective, but it is also dangerous if not used properly. The fitness center sends its team of instructors to a certified training program to learn how to handle the equipment. The type of training described in the scenario is _____.

In the context of training categories, which of the following is an example of soft skills training?

A problem with the pre-/post-measure of training evaluation is _____.

How can job or task analysis help assess training needs?

What are the characteristics of successful learners?

Organizations in many industries create value by using the organizations' intellectual capital. This is called _____.