Question 1

Explain and provide examples of the three principal needs of managers, as identified by McClelland.

Accepted Answer

McClelland identified three principal needs of managers: the need for achievement, the need for power, and the need for affiliation.

The need for achievement refers to the desire to excel, to succeed in competitive situations, and to strive for personal accomplishment. Managers with a high need for achievement are often motivated by challenging goals and the opportunity to take on new and difficult tasks. For example, a manager who sets ambitious targets for their team and is driven to exceed them may have a high need for achievement.

The need for power is the desire to influence and control others, to be responsible for others, and to have an impact on their behavior. Managers with a high need for power may seek leadership positions and enjoy making decisions that affect others. For instance, a manager who enjoys being in charge and directing the work of their team may have a high need for power.

The need for affiliation is the desire for close and friendly relationships with others, to be liked and accepted by others, and to avoid conflict. Managers with a high need for affiliation may prioritize team harmony and cooperation. For example, a manager who values building strong relationships with their team members and creating a positive work environment may have a high need for affiliation.

These three needs can influence a manager's behavior, decision-making, and leadership style, and understanding them can help organizations better support and develop their managers.

Question 2

A study conducted by the Corporation for National and Community Service found that participation in volunteer activities ______ in 2015.

Accepted Answer

A)  decreased 
B)  increased slightly 
C)  grew dramatically 
D)  remained stagnant 
A)  decreased 
B)  increased slightly 
C)  grew dramatically 
D)  remained stagnant A

Question 3

A volunteer raised $100,000 for a nonprofit organization. The organization paid the volunteer a 10% commission as a reward for his efforts. Paying the volunteer a commission was a legal action.

Accepted Answer

A) True 
 B)False  False

Question 4

It is important for volunteer managers to first form the structure of a volunteer program.

Accepted Answer

A) True 
 B)False

Question 5

According to Herzberg, another name for hygiene factors is ______.

Accepted Answer

A)  satisfiers 
B)  motivators 
C)  dissatisfiers 
D)  physical working conditions 
A)  satisfiers 
B)  motivators 
C)  dissatisfiers 
D)  physical working conditions

Question 6

Research studies indicate managers who want to keep volunteers should provide them work deadlines.

Accepted Answer

A) True 
 B)False

Question 7

According to Rehberg, volunteers who do not expect to receive some type of personal benefit for their contributions are an example of ______ volunteering.

Accepted Answer

A)  old 
B)  new 
C)  traditional 
D)  instrumental 
A)  old 
B)  new 
C)  traditional 
D)  instrumental

Question 8

Volunteers are best assigned to work that ______.

Accepted Answer

A)  does not need to be done daily 
B)  is the responsibility of the paid staff 
C)  requires much supervision and attention 
D)  requires the volunteer to be frequently on-site 
A)  does not need to be done daily 
B)  is the responsibility of the paid staff 
C)  requires much supervision and attention 
D)  requires the volunteer to be frequently on-site

Question 9

Study some sample volunteer job descriptions. Then create a prioritized list identifying what qualifications you believe are the most important for volunteers to have.

Accepted Answer

After studying some sample volunteer job

Question 10

Identify and explain Ellis' three questions managers should ask when designing work tasks for volunteer workers.

Accepted Answer

Ellis' three questions for managers when

Question 11

Which theory states workers are not concerned about the organization's needs?

Accepted Answer

A)  path-goal 
B)  Theory X 
C)  Theory Z 
D)  hierarchy of needs 
A)  path-goal 
B)  Theory X 
C)  Theory Z 
D)  hierarchy of needs

Question 12

A volunteer reached a high level of confidence through his/her work at a nonprofit organization. However, the volunteer is losing this sense of confidence because the organization may soon close. The volunteer's loss of motivation may be explained using ______ theory.

Accepted Answer

A)  Erikson's life stages 
B)  scientific management 
C)  McClelland's three needs 
D)  Maslow's hierarchy of needs 
A)  Erikson's life stages 
B)  scientific management 
C)  McClelland's three needs 
D)  Maslow's hierarchy of needs

Question 13

A nonprofit organization does not hire staff working at a nearby assisted-living facility but does hire staff working at a nearby senior retirement community. This nonprofit organization may be practicing ______.

Accepted Answer

A)  quotas 
B)  merit principles 
C)  disparate impact 
D)  affirmative action 
A)  quotas 
B)  merit principles 
C)  disparate impact 
D)  affirmative action

Question 14

Federal employment laws do not apply to nonprofit staff.

Accepted Answer

A) True 
 B)False

Question 15

Compare and contrast the terms intrinsic motivation and extrinsic motivation. Provide examples of how each type of motivation may apply to nonprofit organizations.

Accepted Answer

Intrinsic motivation and extrinsic motiv

Question 16

A marginal volunteer is one who is mandated to volunteer.

Accepted Answer

A) True 
 B)False

Question 17

Explain why people volunteer.

Accepted Answer

People volunteer for a variety of reason

Question 18

A volunteer program manager is a member of the baby boom generation but realizes management styles may need to be adjusted when working with younger volunteers. The program manager is applying which best practice recommended by Denhardt? Managers ______.

Accepted Answer

A)  should make the work satisfying 
B)  do not have to work with younger volunteers 
C)  should participate in setting clear and challenging goals 
D)  should be reflective and proactive about their own motivation 
A)  should make the work satisfying 
B)  do not have to work with younger volunteers 
C)  should participate in setting clear and challenging goals 
D)  should be reflective and proactive about their own motivation

Question 19

Brian volunteers to work at a 3-day book fair that is held once every 3 years. What type of volunteer is Brian?

Accepted Answer

A)  virtual 
B)  regular 
C)  episodic 
D)  mandated 
A)  virtual 
B)  regular 
C)  episodic 
D)  mandated

Question 20

Nonprofit organizations may be held liable for discriminatory practices applied by outsourced suppliers.

Accepted Answer

A) True 
 B)False

Explain and provide examples of the three principal needs of managers, as identified by McClelland.

A study conducted by the Corporation for National and Community Service found that participation in volunteer activities ______ in 2015.

A volunteer raised $100,000 for a nonprofit organization. The organization paid the volunteer a 10% commission as a reward for his efforts. Paying the volunteer a commission was a legal action.

It is important for volunteer managers to first form the structure of a volunteer program.

According to Herzberg, another name for hygiene factors is ______.

Research studies indicate managers who want to keep volunteers should provide them work deadlines.

According to Rehberg, volunteers who do not expect to receive some type of personal benefit for their contributions are an example of ______ volunteering.

Volunteers are best assigned to work that ______.

Study some sample volunteer job descriptions. Then create a prioritized list identifying what qualifications you believe are the most important for volunteers to have.

Identify and explain Ellis' three questions managers should ask when designing work tasks for volunteer workers.

Which theory states workers are not concerned about the organization's needs?

A volunteer reached a high level of confidence through his/her work at a nonprofit organization. However, the volunteer is losing this sense of confidence because the organization may soon close. The volunteer's loss of motivation may be explained using ______ theory.

A nonprofit organization does not hire staff working at a nearby assisted-living facility but does hire staff working at a nearby senior retirement community. This nonprofit organization may be practicing ______.

Federal employment laws do not apply to nonprofit staff.

Compare and contrast the terms intrinsic motivation and extrinsic motivation. Provide examples of how each type of motivation may apply to nonprofit organizations.

A marginal volunteer is one who is mandated to volunteer.

Explain why people volunteer.

A volunteer program manager is a member of the baby boom generation but realizes management styles may need to be adjusted when working with younger volunteers. The program manager is applying which best practice recommended by Denhardt? Managers ______.

Brian volunteers to work at a 3-day book fair that is held once every 3 years. What type of volunteer is Brian?

Nonprofit organizations may be held liable for discriminatory practices applied by outsourced suppliers.

Nonprofit Management As a Profession and a Field of Study

Overview of the Nonprofit Sector

Theories of the Nonprofit Sector and Nonprofit Organizations

Nonprofit Governing Boards

Executive Leadership

Ensuring Accountability and Measuring Performance

Developing Strategy, Building Capacity, and Managing Risk

Collaborations, Partnerships, and Mergers

Marketing and Communications

Advocacy and Lobbying

Financial Management

Philanthropic Fundraising

Social Enterprise and Earned Income

Government Grants and Contracts

Social Entrepreneurship and Innovation

Governing and Managing International and Global Organizations

Filters

Exam 9: Managing Staff and Service Volunteers

Explain and provide examples of the three principal needs of managers, as identified by McClelland.

A study conducted by the Corporation for National and Community Service found that participation in volunteer activities ______ in 2015.

A volunteer raised $100,000 for a nonprofit organization. The organization paid the volunteer a 10% commission as a reward for his efforts. Paying the volunteer a commission was a legal action.

It is important for volunteer managers to first form the structure of a volunteer program.

According to Herzberg, another name for hygiene factors is ______.

Research studies indicate managers who want to keep volunteers should provide them work deadlines.

According to Rehberg, volunteers who do not expect to receive some type of personal benefit for their contributions are an example of ______ volunteering.

Volunteers are best assigned to work that ______.

Study some sample volunteer job descriptions. Then create a prioritized list identifying what qualifications you believe are the most important for volunteers to have.

Identify and explain Ellis' three questions managers should ask when designing work tasks for volunteer workers.

Which theory states workers are not concerned about the organization's needs?

A volunteer reached a high level of confidence through his/her work at a nonprofit organization. However, the volunteer is losing this sense of confidence because the organization may soon close. The volunteer's loss of motivation may be explained using ______ theory.

A nonprofit organization does not hire staff working at a nearby assisted-living facility but does hire staff working at a nearby senior retirement community. This nonprofit organization may be practicing ______.

Federal employment laws do not apply to nonprofit staff.

Compare and contrast the terms intrinsic motivation and extrinsic motivation. Provide examples of how each type of motivation may apply to nonprofit organizations.

A marginal volunteer is one who is mandated to volunteer.

Explain why people volunteer.

A volunteer program manager is a member of the baby boom generation but realizes management styles may need to be adjusted when working with younger volunteers. The program manager is applying which best practice recommended by Denhardt? Managers ______.

Brian volunteers to work at a 3-day book fair that is held once every 3 years. What type of volunteer is Brian?

Nonprofit organizations may be held liable for discriminatory practices applied by outsourced suppliers.

Nonprofit Management As a Profession and a Field of Study

Overview of the Nonprofit Sector

Theories of the Nonprofit Sector and Nonprofit Organizations

Nonprofit Governing Boards

Executive Leadership

Ensuring Accountability and Measuring Performance

Developing Strategy, Building Capacity, and Managing Risk

Collaborations, Partnerships, and Mergers

Marketing and Communications

Advocacy and Lobbying

Financial Management

Philanthropic Fundraising

Social Enterprise and Earned Income

Government Grants and Contracts

Social Entrepreneurship and Innovation

Governing and Managing International and Global Organizations

Filters