Question 1

When would a technician see a BSOD?

Accepted Answer

A) Any time 
B) During POST 
C) When building a computer 
D) When installing a CPU 
A) Any time 
B) During POST 
C) When building a computer 
D) When installing a CPU A

Question 2

Which device would the technician need to consider IOPS in the computer design?
[ optical drive | display | mechanical and SSD storage devices | printer ]

Accepted Answer

Mechanical and SSD storage devices

Question 3

Which term best describes how a technician should deal with customers?
[ passive | aggressive | assertive | defensive ]

Accepted Answer

Assertive

Question 4

It is okay to argue with a customer when the customer is yelling at you.

Accepted Answer

A) True 
 B)False

Question 5

A computer reboots unexpectedly about once a week.What is the best thing a technician could do to help narrow this issue down?

Accepted Answer

A) Use all of his or her senses. 
B) Verify obvious conditions. 
C) Make the user recreate the situation. 
D) Review system and application logs. 
A) Use all of his or her senses. 
B) Verify obvious conditions. 
C) Make the user recreate the situation. 
D) Review system and application logs.

Question 6

Which specification might be relevant to choosing a processor?
[ TPM | NAS | IOPS | nanometers ]

Accepted Answer

The answer of Which specification might be relevant to choosing...

Question 7

What is the purpose of an NAS?

Accepted Answer

A) Device sharing 
B) Video streaming 
C) Digitized media 
D) Data storage 
A) Device sharing 
B) Video streaming 
C) Digitized media 
D) Data storage

Question 8

When would a technician use a loopback plug?

Accepted Answer

A) When testing the motherboard 
B) When testing a particular port 
C) When testing a power supply 
D) When testing a hard drive 
A) When testing the motherboard 
B) When testing a particular port 
C) When testing a power supply 
D) When testing a hard drive

Question 9

Which of the following is a good rule of thumb when troubleshooting multiple POST errors?

Accepted Answer

A) Troubleshoot the first one seen or heard. 
B) Print out every POST error that occurs. 
C) Access BIOS/UEFI Setup to verify which POST error occurred first. 
D) Troubleshoot audio errors first. 
A) Troubleshoot the first one seen or heard. 
B) Print out every POST error that occurs. 
C) Access BIOS/UEFI Setup to verify which POST error occurred first. 
D) Troubleshoot audio errors first.

Question 10

You suspect a particular computer part, swap it out, and discover that the part did not solve the problem.What will you do next?

Accepted Answer

A) Try another part. 
B) Reboot the computer. 
C) Replace the part with the original part. 
D) Power the computer off and back on. 
A) Try another part. 
B) Reboot the computer. 
C) Replace the part with the original part. 
D) Power the computer off and back on.

Question 11

A student smells smoke from what she thinks is the computer.What should the student do if possible?

Accepted Answer

A) Cover the computer with a fireproof blanket. 
B) Unplug the device. 
C) Douse the computer with any handy liquid. 
D) Report the incident to the teacher. 
A) Cover the computer with a fireproof blanket. 
B) Unplug the device. 
C) Douse the computer with any handy liquid. 
D) Report the incident to the teacher.

When would a technician see a BSOD?

Which device would the technician need to consider IOPS in the computer design? [ optical drive | display | mechanical and SSD storage devices | printer ]

Which term best describes how a technician should deal with customers? [ passive | aggressive | assertive | defensive ]

It is okay to argue with a customer when the customer is yelling at you.

A computer reboots unexpectedly about once a week.What is the best thing a technician could do to help narrow this issue down?

Which specification might be relevant to choosing a processor? [ TPM | NAS | IOPS | nanometers ]

What is the purpose of an NAS?

When would a technician use a loopback plug?

Which of the following is a good rule of thumb when troubleshooting multiple POST errors?

You suspect a particular computer part, swap it out, and discover that the part did not solve the problem.What will you do next?

A student smells smoke from what she thinks is the computer.What should the student do if possible?

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Computer Security and Deployment

Filters

Exam 11: Computer Design and Troubleshooting Review

When would a technician see a BSOD?

Which device would the technician need to consider IOPS in the computer design? [ optical drive | display | mechanical and SSD storage devices | printer ]

Which term best describes how a technician should deal with customers? [ passive | aggressive | assertive | defensive ]

It is okay to argue with a customer when the customer is yelling at you.

A computer reboots unexpectedly about once a week.What is the best thing a technician could do to help narrow this issue down?

Which specification might be relevant to choosing a processor? [ TPM | NAS | IOPS | nanometers ]

What is the purpose of an NAS?

When would a technician use a loopback plug?

Which of the following is a good rule of thumb when troubleshooting multiple POST errors?

You suspect a particular computer part, swap it out, and discover that the part did not solve the problem.What will you do next?

A student smells smoke from what she thinks is the computer.What should the student do if possible?

Introduction to the World of IT

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Computer Security and Deployment

Filters