Question 1

Which components are end user storage devices?

Accepted Answer

Optical drive and hard drive

Question 2

List one operating system.

Accepted Answer

Answers may vary, but examples include Windows, Linux, Red Hat, Chrome, and OS X.

Question 3

You are investigating why a Dell desktop computer reboots randomly after several hours of operation.Which search parameters would produce the best results?

Accepted Answer

A) Dell "reboot" OR "reload" 
B) Dell computer 
C) Dell intermittent (reboot OR reload) 
D) Desktop computer reboot reload hours operation 
A) Dell "reboot" OR "reload" 
B) Dell computer 
C) Dell intermittent (reboot OR reload) 
D) Desktop computer reboot reload hours operation C

Question 4

What is the most common (and most numerous) type of memory in a PC?
[ BIOS | CPU | Flash | RAM ]

Accepted Answer

The answer of What is the most common (and most...

Question 5

List one way to easily and quickly identify the purpose of a particular adapter installed in a computer.

Accepted Answer

Look at the port(s)

Question 6

You should use a/an _____ when installing an adapter into a PC.
[ antistatic wrist strap | power adapter | BIOS tool | screwdriver ]

Accepted Answer

Antistatic wrist str

Question 7

A technician has been told that a keyboard is not responding at all.What can the technician do quickly to determine whether that is true?

Accepted Answer

A) Press the Caps Lock key to see whether a light illuminates. 
B) Replace the keyboard. 
C) Move the cable to a different port. 
D) Replace the port. 
A) Press the Caps Lock key to see whether a light illuminates. 
B) Replace the keyboard. 
C) Move the cable to a different port. 
D) Replace the port.

Question 8

Which computer component converts AC to DC and distributes DC to internal computer components? [ power supply | motherboard | processor | BIOS ]

Accepted Answer

The answer of Which computer component converts AC to DC...

Question 9

Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ]

Accepted Answer

The answer of Which is larger, a gigabyte or a...

Question 10

IT technicians are frequently required to lift up to ___ pounds in the normal course of a day's work.[ 10 | 20 | 30 | 50 | 75 ]

Accepted Answer

The answer of IT technicians are frequently required to lift...

Question 11

Which desktop computer component holds memory, ports, and, optionally, expansion slots?
[ power supply | display | processor | motherboard ]

Accepted Answer

The answer of Which desktop computer component holds memory, ports,...

Question 12

You should remove jewelry before working in PCs and devices.

Accepted Answer

A) True 
 B)False

Question 13

Which household supply would be appropriate when cleaning a keyboard?

Accepted Answer

A) Upright vacuum 
B) Damp, lint-free cloth 
C) Bleach 
D) Glass cleaner 
A) Upright vacuum 
B) Damp, lint-free cloth 
C) Bleach 
D) Glass cleaner

Question 14

What device allows two computers to share the same displays, keyboard, and mouse?
[ RAM | adapter | KVM switch | processor ]

Accepted Answer

The answer of What device allows two computers to share...

Question 15

Adapters are installed into _____.
[ RAM slots | the power supply | expansion slots | the hard drive ]

Accepted Answer

The answer of Adapters are installed into _____.
[ RAM slots...

Question 16

What component controls the boot process and locates an operating system used to boot the system? [ RAM | BIOS | CPU | hard drive ]

Accepted Answer

The answer of What component controls the boot process and...

Question 17

Which components are output devices?

Accepted Answer

Display, p

Question 18

Why should a technician be able to use a tool such as the Windows Snipping Tool?

Accepted Answer

A) To be able to remove sections of text 
B) To be able to put things in the computer's clipboard 
C) To be able to erase lines in a PDF document 
D) To be able to capture what is on the screen 
A) To be able to remove sections of text 
B) To be able to put things in the computer's clipboard 
C) To be able to erase lines in a PDF document 
D) To be able to capture what is on the screen

Question 19

Which scenario contains an example of active listening?

Accepted Answer

A) A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process. 
B) A technician shows he is paying attention to the customer by documenting the facts given by the customer. 
C) A technician stares at the customer intently to show the customer that he is listening to the customer. 
D) A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer. 
A) A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process. 
B) A technician shows he is paying attention to the customer by documenting the facts given by the customer. 
C) A technician stares at the customer intently to show the customer that he is listening to the customer. 
D) A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.

Question 20

If someone is typing in Notepad and the power goes off to the computer, the information is saved in RAM automatically and will be available once the computer is powered on again.

Accepted Answer

A) True 
 B)False

Which components are end user storage devices?

List one operating system.

You are investigating why a Dell desktop computer reboots randomly after several hours of operation.Which search parameters would produce the best results?

What is the most common (and most numerous) type of memory in a PC? [ BIOS | CPU | Flash | RAM ]

List one way to easily and quickly identify the purpose of a particular adapter installed in a computer.

You should use a/an _____ when installing an adapter into a PC. [ antistatic wrist strap | power adapter | BIOS tool | screwdriver ]

A technician has been told that a keyboard is not responding at all.What can the technician do quickly to determine whether that is true?

Which computer component converts AC to DC and distributes DC to internal computer components? [ power supply | motherboard | processor | BIOS ]

Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ]

IT technicians are frequently required to lift up to ___ pounds in the normal course of a day's work.[ 10 | 20 | 30 | 50 | 75 ]

Which desktop computer component holds memory, ports, and, optionally, expansion slots? [ power supply | display | processor | motherboard ]

You should remove jewelry before working in PCs and devices.

Which household supply would be appropriate when cleaning a keyboard?

What device allows two computers to share the same displays, keyboard, and mouse? [ RAM | adapter | KVM switch | processor ]

Adapters are installed into _____. [ RAM slots | the power supply | expansion slots | the hard drive ]

What component controls the boot process and locates an operating system used to boot the system? [ RAM | BIOS | CPU | hard drive ]

Which components are output devices?

Why should a technician be able to use a tool such as the Windows Snipping Tool?

Which scenario contains an example of active listening?

If someone is typing in Notepad and the power goes off to the computer, the information is saved in RAM automatically and will be available once the computer is powered on again.

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Computer Security and Deployment

Filters

Exam 1: Introduction to the World of IT

Which components are end user storage devices?

List one operating system.

You are investigating why a Dell desktop computer reboots randomly after several hours of operation.Which search parameters would produce the best results?

What is the most common (and most numerous) type of memory in a PC? [ BIOS | CPU | Flash | RAM ]

List one way to easily and quickly identify the purpose of a particular adapter installed in a computer.

You should use a/an _____ when installing an adapter into a PC. [ antistatic wrist strap | power adapter | BIOS tool | screwdriver ]

A technician has been told that a keyboard is not responding at all.What can the technician do quickly to determine whether that is true?

Which computer component converts AC to DC and distributes DC to internal computer components? [ power supply | motherboard | processor | BIOS ]

Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ]

IT technicians are frequently required to lift up to ___ pounds in the normal course of a day's work.[ 10 | 20 | 30 | 50 | 75 ]

Which desktop computer component holds memory, ports, and, optionally, expansion slots? [ power supply | display | processor | motherboard ]

You should remove jewelry before working in PCs and devices.

Which household supply would be appropriate when cleaning a keyboard?

What device allows two computers to share the same displays, keyboard, and mouse? [ RAM | adapter | KVM switch | processor ]

Adapters are installed into _____. [ RAM slots | the power supply | expansion slots | the hard drive ]

What component controls the boot process and locates an operating system used to boot the system? [ RAM | BIOS | CPU | hard drive ]

Which components are output devices?

Why should a technician be able to use a tool such as the Windows Snipping Tool?

Which scenario contains an example of active listening?

If someone is typing in Notepad and the power goes off to the computer, the information is saved in RAM automatically and will be available once the computer is powered on again.

Connectivity

On the Motherboard

Introduction to Configuration

Disassembly and Power

Memory

Storage Devices

Multimedia Devices

Printers

Mobile Devices

Computer Design and Troubleshooting Review

Internet Connectivity, Virtualization, and Cloud Technologies

Networking

Introduction to Operating Systems

Introduction to Scripting

Advanced Windows

Macos and Linux Operating Systems

Computer and Network Security

Operational Procedures

Computer Security and Deployment

Filters