Question 1

Most executives believe that formal orientation programs are effective in helping to retain and motivate employees.

Accepted Answer

A) True 
 B)False  True

Question 2

As part of his training, Alexandria had to assume the attitudes and behaviours of others. Which training method is evident in this example?

Accepted Answer

A)  blended learning 
B)  role-playing 
C)  simulation study 
D)  case study 
A)  blended learning 
B)  role-playing 
C)  simulation study 
D)  case study B

Question 3

Behaviour modelling appears to work in helping managers to interact with employees, introduce change, and handle discipline.

Accepted Answer

A) True 
 B)False  True

Question 4

Training methods all tend to utilize similar learning principles.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following training methods is the most poorly implemented?

Accepted Answer

A)  classroom instruction 
B)  distributed learning 
C)  mass learning 
D)  on-the-job training 
A)  classroom instruction 
B)  distributed learning 
C)  mass learning 
D)  on-the-job training

Question 6

What are the two key factors that affect the success of those who are identified to receive training?

Accepted Answer

A)  trainee readiness and trainee motivation 
B)  trainee capacity and trainee motivation 
C)  trainee readiness and trainee capacity 
D)  trainee participation and trainee capacity 
A)  trainee readiness and trainee motivation 
B)  trainee capacity and trainee motivation 
C)  trainee readiness and trainee capacity 
D)  trainee participation and trainee capacity

Question 7

In terms of training techniques, on which of the following principles does behaviour modification operate?

Accepted Answer

A)  A behaviour that is rewarded will be exhibited more frequently. 
B)  Equity and fairness are important motivators. 
C)  Employees must change their behaviours to ensure organizational success. 
D)  Successful trainers modify employees' behaviours. 
A)  A behaviour that is rewarded will be exhibited more frequently. 
B)  Equity and fairness are important motivators. 
C)  Employees must change their behaviours to ensure organizational success. 
D)  Successful trainers modify employees' behaviours.

Question 8

Which learning method would be well-suited to teach air-traffic controllers how use the radar display?

Accepted Answer

A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training 
A)  the simulation method 
B)  programmed instruction 
C)  audiovisual learning 
D)  on-the-job training

Question 9

The use of orientation checklists compels a supervisor to be more attentive to each employee.

Accepted Answer

A) True 
 B)False

Question 10

Behavioural and process skills needed for team training need to be acquired through participative exercises.

Accepted Answer

A) True 
 B)False

Question 11

Most employees prefer the freedom and flexibility of e-learning to traditional classroom training.

Accepted Answer

A) True 
 B)False

Question 12

A competency assessment focuses on the sets of skills and knowledge employees need to be successful.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following tasks would be most conducive to whole-versus-part learning?

Accepted Answer

A)  for a tennis professional: teaching a tennis lesson 
B)  for a cake decorator: putting a customer's name on a birthday cake 
C)  for a shoe salesperson: finding a certain pair of shoes in the stockroom 
D)  for a grocery store cashier: looking up the register code for a grocery item 
A)  for a tennis professional: teaching a tennis lesson 
B)  for a cake decorator: putting a customer's name on a birthday cake 
C)  for a shoe salesperson: finding a certain pair of shoes in the stockroom 
D)  for a grocery store cashier: looking up the register code for a grocery item

Question 14

Managers should focus considerable efforts on the training topic, rather than the individual learning needs of the trainee, to create an optimal training environment that is conducive to learning.

Accepted Answer

A) True 
 B)False

Question 15

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

Accepted Answer

A) True 
 B)False

Question 16

Due to its importance to planning future training initiatives, most organizations go to great lengths to accurately evaluate training programs.

Accepted Answer

A) True 
 B)False

Question 17

Identify and briefly describe the four criteria available to evaluate training.

Accepted Answer

(1) Reactions: One of the simplest and m

Question 18

Modelling exemplifies how people learn by mimicking other people.

Accepted Answer

A) True 
 B)False

Question 19

What is a common index used to calculate the benefits of a training program relative to its costs?

Accepted Answer

A)  cost of living index 
B)  return on capital 
C)  return on investment 
D)  productivity index 
A)  cost of living index 
B)  return on capital 
C)  return on investment 
D)  productivity index

Question 20

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

Accepted Answer

A)  the leaderless group 
B)  the management game 
C)  the case study 
D)  behaviour modelling 
A)  the leaderless group 
B)  the management game 
C)  the case study 
D)  behaviour modelling

Most executives believe that formal orientation programs are effective in helping to retain and motivate employees.

As part of his training, Alexandria had to assume the attitudes and behaviours of others. Which training method is evident in this example?

Behaviour modelling appears to work in helping managers to interact with employees, introduce change, and handle discipline.

Training methods all tend to utilize similar learning principles.

Which of the following training methods is the most poorly implemented?

What are the two key factors that affect the success of those who are identified to receive training?

In terms of training techniques, on which of the following principles does behaviour modification operate?

Which learning method would be well-suited to teach air-traffic controllers how use the radar display?

The use of orientation checklists compels a supervisor to be more attentive to each employee.

Behavioural and process skills needed for team training need to be acquired through participative exercises.

Most employees prefer the freedom and flexibility of e-learning to traditional classroom training.

A competency assessment focuses on the sets of skills and knowledge employees need to be successful.

Which of the following tasks would be most conducive to whole-versus-part learning?

Managers should focus considerable efforts on the training topic, rather than the individual learning needs of the trainee, to create an optimal training environment that is conducive to learning.

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

Due to its importance to planning future training initiatives, most organizations go to great lengths to accurately evaluate training programs.

Identify and briefly describe the four criteria available to evaluate training.

Modelling exemplifies how people learn by mimicking other people.

What is a common index used to calculate the benefits of a training program relative to its costs?

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters

Exam 7: Training and Development

Most executives believe that formal orientation programs are effective in helping to retain and motivate employees.

As part of his training, Alexandria had to assume the attitudes and behaviours of others. Which training method is evident in this example?

Behaviour modelling appears to work in helping managers to interact with employees, introduce change, and handle discipline.

Training methods all tend to utilize similar learning principles.

Which of the following training methods is the most poorly implemented?

What are the two key factors that affect the success of those who are identified to receive training?

In terms of training techniques, on which of the following principles does behaviour modification operate?

Which learning method would be well-suited to teach air-traffic controllers how use the radar display?

The use of orientation checklists compels a supervisor to be more attentive to each employee.

Behavioural and process skills needed for team training need to be acquired through participative exercises.

Most employees prefer the freedom and flexibility of e-learning to traditional classroom training.

A competency assessment focuses on the sets of skills and knowledge employees need to be successful.

Which of the following tasks would be most conducive to whole-versus-part learning?

Managers should focus considerable efforts on the training topic, rather than the individual learning needs of the trainee, to create an optimal training environment that is conducive to learning.

Training plays a central role in strengthening the competencies that give organizations their competitive advantage.

Due to its importance to planning future training initiatives, most organizations go to great lengths to accurately evaluate training programs.

Identify and briefly describe the four criteria available to evaluate training.

Modelling exemplifies how people learn by mimicking other people.

What is a common index used to calculate the benefits of a training program relative to its costs?

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters