Question 1

The distinction between simulation and simple computer-based training is blurring due to advances in information technology.

Accepted Answer

A) True 
 B)False

Question 2

Microsoft has created hundreds of audio and video clips that the company's sales professionals can download on their mobile devices whenever the need arises. Which learning method is illustrated in this case?

Accepted Answer

A)  the simulation method 
B)  blended learning 
C)  audiovisual learning 
D)  just-in-time training 
A)  the simulation method 
B)  blended learning 
C)  audiovisual learning 
D)  just-in-time training

Question 3

Which of the following is the best example of an assessment of the "learning" criterion in a training evaluation?

Accepted Answer

A)  testing grocery store clerks on training program knowledge before and after the training program 
B)  having trainees fill in forms that describe their learning experience and whether or not the information is transferring to the workplace 
C)  having employees fill out a training effectiveness index 
D)  evaluating scores on training tests 
A)  testing grocery store clerks on training program knowledge before and after the training program 
B)  having trainees fill in forms that describe their learning experience and whether or not the information is transferring to the workplace 
C)  having employees fill out a training effectiveness index 
D)  evaluating scores on training tests

Question 4

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the most common method used for training non-managerial employees?

Accepted Answer

A)  classroom training 
B)  on-the-job training 
C)  computer-based instruction 
D)  apprenticeships 
A)  classroom training 
B)  on-the-job training 
C)  computer-based instruction 
D)  apprenticeships

Question 6

Scenario 7.1
Accounting Power Inc. is a Canadian employment agency that provides professional accounting services to various businesses across the country. In the last couple of years, the firm has been slowly losing clients, which is impacting its bottom line. Interviews done with some clients revealed that Accounting Power Inc. employees are not as sharp as they used to be and, lately, there have been too many inconsistencies and errors with their work. In the last recession, managers could not justify how the training was adding value to the agency. These programs were not viewed as strategic imperatives and most of them were cut.
-Refer to Scenario 7.1. The combination of these four criteria-reactions, learning, behaviour, and results-can give a total picture of the training program to help managers decide all of the following EXCEPT which one?

Accepted Answer

A)  where problem areas lie 
B)  what to change about the program 
C)  whether to continue with a program 
D)  the method by which to evaluate the program 
A)  where problem areas lie 
B)  what to change about the program 
C)  whether to continue with a program 
D)  the method by which to evaluate the program

Question 7

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

Accepted Answer

A) True 
 B)False

Question 8

In training programs, instructional objectives should be performance-centred.

Accepted Answer

A) True 
 B)False

Question 9

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

Accepted Answer

A) True 
 B)False

Question 10

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

Accepted Answer

A) True 
 B)False

Question 11

Role-playing consists of assuming the attitudes and behaviour of others, often a supervisor and a subordinate.

Accepted Answer

A) True 
 B)False

Question 12

The three different types of training needs analysis are organizational analysis, job knowledge analysis, and person analysis.

Accepted Answer

A) True 
 B)False

Question 13

What is the process called when organizations familiarize new employees with the organization, their jobs, and their work units?
a.orientation
b.performance appraisal
c.job assessment
d.job appraisal

Accepted Answer

a
Accounting Power Inc. is a Canadian em

Question 14

Scenario 7.2
Blake Windows & Doors Inc. installs and repairs doors and windows for Green Park Homes. When the firm started back in the 1980s, its operations were based only in Vancouver. Today, Blake is the main contractor for Green Park Homes across British Columbia. Employees with Blake work long hours, especially when new subdivisions are being built. The company now wants to increase its staff complement to help deal with increasing demands while maintaining some work-life balance. Blake found that employees from agencies tend to need too much hands-on training, which is costly, and if they do have some experience it is very costly to hire them due to the specific set of skills required.
-Refer to Scenario 7.2. Which of the following is the most appropriate method for developing workers who can effectively help Blake Windows & Doors deal with its increasing commitments while keeping payroll and training costs down?

Accepted Answer

A)  internship programs 
B)  agency recruitment with more in-house training 
C)  apprenticeship programs 
D)  mentorship programs 
A)  internship programs 
B)  agency recruitment with more in-house training 
C)  apprenticeship programs 
D)  mentorship programs

Question 15

Scenario 7.2
Blake Windows & Doors Inc. installs and repairs doors and windows for Green Park Homes. When the firm started back in the 1980s, its operations were based only in Vancouver. Today, Blake is the main contractor for Green Park Homes across British Columbia. Employees with Blake work long hours, especially when new subdivisions are being built. The company now wants to increase its staff complement to help deal with increasing demands while maintaining some work-life balance. Blake found that employees from agencies tend to need too much hands-on training, which is costly, and if they do have some experience it is very costly to hire them due to the specific set of skills required.
-Refer to Scenario 7.2. Assume that on-the-job-training is the best option to help Blake increase its employee base. Which of the following is NOT a drawback of on-the-job-training?

Accepted Answer

A)  the lack of a well-structured environment 
B)  poor training skills on the part of the managers 
C)  the absence of well-defined job performance criteria 
D)  hands-on experience and opportunities for trainers to build good relationships with new employees 
A)  the lack of a well-structured environment 
B)  poor training skills on the part of the managers 
C)  the absence of well-defined job performance criteria 
D)  hands-on experience and opportunities for trainers to build good relationships with new employees

Question 16

In which stage in the training needs assessment are job descriptions and job specifications reviewed?

Accepted Answer

A)  task analysis 
B)  person analysis 
C)  organizational analysis 
D)  job analysis 
A)  task analysis 
B)  person analysis 
C)  organizational analysis 
D)  job analysis

Question 17

When designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, which of the following are they attempting to improve?

Accepted Answer

A)  reactions 
B)  readiness 
C)  transfer 
D)  motivation 
A)  reactions 
B)  readiness 
C)  transfer 
D)  motivation

Question 18

At which stage in the training program development process are issues such as technological change and globalization considered?

Accepted Answer

A)  job analysis 
B)  individual analysis 
C)  task analysis 
D)  organization analysis 
A)  job analysis 
B)  individual analysis 
C)  task analysis 
D)  organization analysis

Question 19

The primary purpose in training employees is to help them get socialized to the organization.

Accepted Answer

A) True 
 B)False

Question 20

Practising job tasks enables the trainee to forget about distinct behaviours and become proficient on the subtleties of how they are used.

Accepted Answer

A) True 
 B)False

The distinction between simulation and simple computer-based training is blurring due to advances in information technology.

Microsoft has created hundreds of audio and video clips that the company's sales professionals can download on their mobile devices whenever the need arises. Which learning method is illustrated in this case?

Which of the following is the best example of an assessment of the "learning" criterion in a training evaluation?

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Which of the following is the most common method used for training non-managerial employees?

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

In training programs, instructional objectives should be performance-centred.

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

Role-playing consists of assuming the attitudes and behaviour of others, often a supervisor and a subordinate.

The three different types of training needs analysis are organizational analysis, job knowledge analysis, and person analysis.

What is the process called when organizations familiarize new employees with the organization, their jobs, and their work units? a.orientation b.performance appraisal c.job assessment d.job appraisal

In which stage in the training needs assessment are job descriptions and job specifications reviewed?

When designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, which of the following are they attempting to improve?

At which stage in the training program development process are issues such as technological change and globalization considered?

The primary purpose in training employees is to help them get socialized to the organization.

Practising job tasks enables the trainee to forget about distinct behaviours and become proficient on the subtleties of how they are used.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters

Exam 7: Training and Development

The distinction between simulation and simple computer-based training is blurring due to advances in information technology.

Microsoft has created hundreds of audio and video clips that the company's sales professionals can download on their mobile devices whenever the need arises. Which learning method is illustrated in this case?

Which of the following is the best example of an assessment of the "learning" criterion in a training evaluation?

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Which of the following is the most common method used for training non-managerial employees?

Orientation programs stress the "why" rather than the "what," including the philosophy behind the organization's rules.

In training programs, instructional objectives should be performance-centred.

By increasing the anxiety of new employees, orientation efforts are more likely to be successful due to the effort/anxiety curve.

The HR department has the most important role in the orientation program because it is the centre of the organization-employee interface.

Role-playing consists of assuming the attitudes and behaviour of others, often a supervisor and a subordinate.

The three different types of training needs analysis are organizational analysis, job knowledge analysis, and person analysis.

What is the process called when organizations familiarize new employees with the organization, their jobs, and their work units? a.orientation b.performance appraisal c.job assessment d.job appraisal

In which stage in the training needs assessment are job descriptions and job specifications reviewed?

When designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, which of the following are they attempting to improve?

At which stage in the training program development process are issues such as technological change and globalization considered?

The primary purpose in training employees is to help them get socialized to the organization.

Practising job tasks enables the trainee to forget about distinct behaviours and become proficient on the subtleties of how they are used.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Performance Management

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters