Question 1

Which of the following,if true,might strengthen the ethical case for giving a larger bonus for Tracy?

Accepted Answer

A)  Asked to explain his tactics, Tracy said that sales work is an intrinsically competitive field, and coworkers should expect him to act in self-interest. 
B)  One of the company's key policies involves tying bonuses strictly to sales records, to ensure fairness to all personnel. 
C)  The entire sales staff had recently undergone a thorough refresher course in ethical behavior in sales. 
D)  Middle managers felt that most of the complaints were based on jealousy over Tracy's increased success rate. 
E)  Providing a larger bonus to Tracy would give coworkers added incentive to increase their own sales records. 
A)  Asked to explain his tactics, Tracy said that sales work is an intrinsically competitive field, and coworkers should expect him to act in self-interest. 
B)  One of the company's key policies involves tying bonuses strictly to sales records, to ensure fairness to all personnel. 
C)  The entire sales staff had recently undergone a thorough refresher course in ethical behavior in sales. 
D)  Middle managers felt that most of the complaints were based on jealousy over Tracy's increased success rate. 
E)  Providing a larger bonus to Tracy would give coworkers added incentive to increase their own sales records. B

Question 2

Tyrone,the president of an architectural firm,was faced with a difficult decision when asked to decrease the portion of his company's budget designated to help construct new homeless shelters.After considering his personal ethics and seeking the advice of coworkers,Tyrone decided he would not cut these funds-even though his decision would mean the company could not immediately move forward on another initiative. Caleb serves on the ethics committee at Tyrone's company.He disagrees with and is upset about Tyrone's decision.Based on this information,which of the following do Caleb and Tyrone most likely disagree about?

Accepted Answer

A)  marketing issues 
B)  ethical sourcing 
C)  social auditing 
D)  corporate philanthropy 
E)  environmental protection 
A)  marketing issues 
B)  ethical sourcing 
C)  social auditing 
D)  corporate philanthropy 
E)  environmental protection D

Question 3

What is the term used to describe a situation when increased demand leads to overly steep and often unwarranted price increases?

Accepted Answer

A)  price fixing 
B)  price matching 
C)  price stabilization 
D)  price gouging 
E)  price comparison 
A)  price fixing 
B)  price matching 
C)  price stabilization 
D)  price gouging 
E)  price comparison D

Question 4

A university has filed a formal complaint against a local hospital for failing to be socially responsible in its treatment of university students completing internships there.Which of the following would most likely be a valid response by a hospital that was NOT guilty of this charge?

Accepted Answer

A)  "The responsibility to take disciplinary action against the supervisor who physically threatened the student interns lies with someone else." 
B)  "Because sanitary conditions are very important, floors are mopped regularly and are sometimes left wet. We cannot be held responsible if student interns unfamiliar with this practice slip and injure themselves." 
C)  "All student interns are clearly instructed to wear gloves and protective covering when handling blood samples that may endanger the interns' health." 
D)  "We expect our student interns to work double shifts after a day of classes so that they will be well prepared for a career in the health professions." 
E)  "Unforeseen budget cuts have forced us to revoke our contracts with student interns regarding hourly compensation." 
A)  "The responsibility to take disciplinary action against the supervisor who physically threatened the student interns lies with someone else." 
B)  "Because sanitary conditions are very important, floors are mopped regularly and are sometimes left wet. We cannot be held responsible if student interns unfamiliar with this practice slip and injure themselves." 
C)  "All student interns are clearly instructed to wear gloves and protective covering when handling blood samples that may endanger the interns' health." 
D)  "We expect our student interns to work double shifts after a day of classes so that they will be well prepared for a career in the health professions." 
E)  "Unforeseen budget cuts have forced us to revoke our contracts with student interns regarding hourly compensation."

Question 5

Small businesses must answer many of the same social responsibility questions as big businesses.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a way to tell how an organization is doing in meeting its social responsibility goals?

Accepted Answer

A)  governmental mandate 
B)  executive summary 
C)  social audit 
D)  government initiative 
E)  financial report 
A)  governmental mandate 
B)  executive summary 
C)  social audit 
D)  government initiative 
E)  financial report

Question 7

When defining its sense of social responsibility,a firm typically confronts what areas of concern?

Accepted Answer

A firm typically confronts and has socia

Question 8

A manager who discriminates against African Americans in hiring exhibits both unethical and illegal behavior.

Accepted Answer

A) True 
 B)False

Question 9

Moia is a successful entrepreneur who owns several popular pastry shops.She often imports macadamia nuts from countries with poor economic conditions,which has furthered her desire to help improve the lives of the people living there.Which of the following challenges would Moia likely find to be MOST central in seeking to run both a socially responsible and successful business?

Accepted Answer

A)  how to engage in fair marketing practices that are cost-effective 
B)  how to pay her overseas workers fair wages, sell her pastries for less there, and still make the necessary profit 
C)  how to obtain the best quality macadamia nuts at a much lower price than they are worth 
D)  how to decrease employee benefits without experiencing subsequent complaints 
E)  how to perform a social audit without taking up too much valuable work time 
A)  how to engage in fair marketing practices that are cost-effective 
B)  how to pay her overseas workers fair wages, sell her pastries for less there, and still make the necessary profit 
C)  how to obtain the best quality macadamia nuts at a much lower price than they are worth 
D)  how to decrease employee benefits without experiencing subsequent complaints 
E)  how to perform a social audit without taking up too much valuable work time

Question 10

Beautymax's in-house public relations department has been given the task of crisis management for the negative publicity resulting from the skin rashes.The PR department is advocating using impression management strategies to protect the company's image.However,the CEO is arguing for an apology strategy.Which of the following statements,if true,would support the CEO's argument?

Accepted Answer

A)  An expression of innocence, such as "someone else added something to our soap" would be believed by 16 percent of the consumers. 
B)  An excuse, such as "this was a random act committed by a disgruntled employee," would be believed by 32 percent of the consumers. 
C)  "We assume full responsibility and will change our soap formula immediately" would be believed by 34 percent of the consumers. 
D)  "These rashes are exceptions to our high quality standards" would be believed by 21 percent of the consumers. 
E)  A justification, such as "the rashes are minor and resulted from a new addition to our product," would be believed by 17 percent of the consumers. 
A)  An expression of innocence, such as "someone else added something to our soap" would be believed by 16 percent of the consumers. 
B)  An excuse, such as "this was a random act committed by a disgruntled employee," would be believed by 32 percent of the consumers. 
C)  "We assume full responsibility and will change our soap formula immediately" would be believed by 34 percent of the consumers. 
D)  "These rashes are exceptions to our high quality standards" would be believed by 21 percent of the consumers. 
E)  A justification, such as "the rashes are minor and resulted from a new addition to our product," would be believed by 17 percent of the consumers.

Question 11

Which of the following steps would be LEAST likely to help a business develop and maintain an ethical environment?

Accepted Answer

A)  Ensure that a mission statement is in place. 
B)  Communicate standards of behavior to all employees. 
C)  Implement ethics training programs. 
D)  Offer orientation programs so that new employees understand the business's ethical standards. 
E)  Trust that employees will act ethically. 
A)  Ensure that a mission statement is in place. 
B)  Communicate standards of behavior to all employees. 
C)  Implement ethics training programs. 
D)  Offer orientation programs so that new employees understand the business's ethical standards. 
E)  Trust that employees will act ethically.

Question 12

The public relations department of Pandora has recommended to the CEO that Pandora become involved in cause-related marketing to increase its positive brand image and goodwill for the company.The PR department recommends that the National Heart Association would be a good tie-in for the oatmeal line,and it could emphasize the heart-healthy aspects of the products.The CEO argues that aligning the products with the Heart Association would not be good for Pandora.Which of the following consumer survey results,if true,would support the argument made by the CEO?

Accepted Answer

A)  Fifty-nine percent indicate that too much publicity about a company's alignment with a charity leads to increased concerns about commercial gain. 
B)  Fifty-four percent say they are willing to pay more for a brand that is associated with a cause. 
C)  Sixty-six percent indicate they would switch brands to support a particular cause. 
D)  Seventy-eight percent state they are more likely to purchase a brand associated with a cause that they care about. 
E)  Eighty-four percent say that cause-related marketing increases the positive image of a company. 
A)  Fifty-nine percent indicate that too much publicity about a company's alignment with a charity leads to increased concerns about commercial gain. 
B)  Fifty-four percent say they are willing to pay more for a brand that is associated with a cause. 
C)  Sixty-six percent indicate they would switch brands to support a particular cause. 
D)  Seventy-eight percent state they are more likely to purchase a brand associated with a cause that they care about. 
E)  Eighty-four percent say that cause-related marketing increases the positive image of a company.

Question 13

Which of the following,if true,strengthens the ethical standing of the CEO's position?

Accepted Answer

A)  Due to new federal "cap and trade" controls, the cost of coal is likely to increase sharply in the next decade, along with that of electricity generated by burning coal. 
B)  The commitment to "green" and sustainable energy use would lower the company's emissions locally as well as support the development of an alternative power industry. 
C)  Regulations require mining firms in the region to restore natural landscaping after operations are completed, including sections stripped before the new standards were adopted. 
D)  Projections made by the firm's long-range planning team indicate that the market will support full use of the new location for at least twenty years, enough time to see savings accrue from the solar panels. 
E)  The most economical source for purchasing the solar panel equipment is owned by the same corporation responsible for strip mining in the new location. 
A)  Due to new federal "cap and trade" controls, the cost of coal is likely to increase sharply in the next decade, along with that of electricity generated by burning coal. 
B)  The commitment to "green" and sustainable energy use would lower the company's emissions locally as well as support the development of an alternative power industry. 
C)  Regulations require mining firms in the region to restore natural landscaping after operations are completed, including sections stripped before the new standards were adopted. 
D)  Projections made by the firm's long-range planning team indicate that the market will support full use of the new location for at least twenty years, enough time to see savings accrue from the solar panels. 
E)  The most economical source for purchasing the solar panel equipment is owned by the same corporation responsible for strip mining in the new location.

Question 14

What would constitute a conflict of interest in a business setting?

Accepted Answer

An activity that benefits the individual

Question 15

How does certain software protect e-mail communication?

Accepted Answer

Software has been created that encrypts

Question 16

What are beliefs about what is right and wrong or good and bad called?

Accepted Answer

A)  motivators 
B)  rules 
C)  cultures 
D)  ethics 
E)  laws 
A)  motivators 
B)  rules 
C)  cultures 
D)  ethics 
E)  laws

Question 17

Which of the following should be the first step in assessing ethical behavior in a certain situation?

Accepted Answer

A)  Seek the advice of managers. 
B)  Make a judgment based on the outcome of the activity. 
C)  Consider appropriate moral values. 
D)  Collect facts related to the situation. 
E)  Gather a range of opinions on the effectiveness of the policy. 
A)  Seek the advice of managers. 
B)  Make a judgment based on the outcome of the activity. 
C)  Consider appropriate moral values. 
D)  Collect facts related to the situation. 
E)  Gather a range of opinions on the effectiveness of the policy.

Question 18

What is the MOST effective step that a company can take to promote ethical behavior?

Accepted Answer

A)  conduct frequent comprehensive audits of all financial information 
B)  have employees sign a code of conduct upon hiring 
C)  demonstrate top management support of ethical standards 
D)  publicize efforts to become more ethical 
E)  survey employees on their personal ethical codes 
A)  conduct frequent comprehensive audits of all financial information 
B)  have employees sign a code of conduct upon hiring 
C)  demonstrate top management support of ethical standards 
D)  publicize efforts to become more ethical 
E)  survey employees on their personal ethical codes

Question 19

Though an individual feels that his behavior is ethical,that behavior may still be considered unethical if social norms consider it to be so.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about corporate social responsibility is TRUE?

Accepted Answer

A)  It cannot legitimately be influenced by a company's competing interests. 
B)  It does not include issues raised by marketing and advertising. 
C)  It must be concerned only with the well-being of employees and consumers. 
D)  Environmental matters must be addressed at the expense of profits. 
E)  It benefits a business by increasing efficiency and sales. 
A)  It cannot legitimately be influenced by a company's competing interests. 
B)  It does not include issues raised by marketing and advertising. 
C)  It must be concerned only with the well-being of employees and consumers. 
D)  Environmental matters must be addressed at the expense of profits. 
E)  It benefits a business by increasing efficiency and sales.

Which of the following,if true,might strengthen the ethical case for giving a larger bonus for Tracy?

What is the term used to describe a situation when increased demand leads to overly steep and often unwarranted price increases?

A university has filed a formal complaint against a local hospital for failing to be socially responsible in its treatment of university students completing internships there.Which of the following would most likely be a valid response by a hospital that was NOT guilty of this charge?

Small businesses must answer many of the same social responsibility questions as big businesses.

Which of the following is a way to tell how an organization is doing in meeting its social responsibility goals?

When defining its sense of social responsibility,a firm typically confronts what areas of concern?

A manager who discriminates against African Americans in hiring exhibits both unethical and illegal behavior.

Which of the following steps would be LEAST likely to help a business develop and maintain an ethical environment?

Which of the following,if true,strengthens the ethical standing of the CEO's position?

What would constitute a conflict of interest in a business setting?

How does certain software protect e-mail communication?

What are beliefs about what is right and wrong or good and bad called?

Which of the following should be the first step in assessing ethical behavior in a certain situation?

What is the MOST effective step that a company can take to promote ethical behavior?

Though an individual feels that his behavior is ethical,that behavior may still be considered unethical if social norms consider it to be so.

Which of the following statements about corporate social responsibility is TRUE?

The U.S.Business Environment

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 2: Understanding Business Ethics and Social Responsibility

Which of the following,if true,might strengthen the ethical case for giving a larger bonus for Tracy?

What is the term used to describe a situation when increased demand leads to overly steep and often unwarranted price increases?

A university has filed a formal complaint against a local hospital for failing to be socially responsible in its treatment of university students completing internships there.Which of the following would most likely be a valid response by a hospital that was NOT guilty of this charge?

Small businesses must answer many of the same social responsibility questions as big businesses.

Which of the following is a way to tell how an organization is doing in meeting its social responsibility goals?

When defining its sense of social responsibility,a firm typically confronts what areas of concern?

A manager who discriminates against African Americans in hiring exhibits both unethical and illegal behavior.

Which of the following steps would be LEAST likely to help a business develop and maintain an ethical environment?

Which of the following,if true,strengthens the ethical standing of the CEO's position?

What would constitute a conflict of interest in a business setting?

How does certain software protect e-mail communication?

What are beliefs about what is right and wrong or good and bad called?

Which of the following should be the first step in assessing ethical behavior in a certain situation?

What is the MOST effective step that a company can take to promote ethical behavior?

Though an individual feels that his behavior is ethical,that behavior may still be considered unethical if social norms consider it to be so.

Which of the following statements about corporate social responsibility is TRUE?

The U.S.Business Environment

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters