Question 1

In which of the following is the customer part of the system during service delivery?

Accepted Answer

A)  a high-contact system 
B)  a low-contact system 
C)  a customer system 
D)  a quality system 
E)  a utility system 
A)  a high-contact system 
B)  a low-contact system 
C)  a customer system 
D)  a quality system 
E)  a utility system A

Question 2

How have General Motors and Chrysler implemented leaner operations?

Accepted Answer

A smaller number of makes,models,and options simplifies product design,production,and distribution.
Explanation:GM, Chrysler, and Ford are adopting business strategies that Japanese producers have used to simplify production and capture a greater market share.

Question 3

Which of the following,if true,would weaken the argument that the company should use Measurement Strategy Alpha?

Accepted Answer

A)  Software programmers usually have no direct contact with customers and do not determine product specifications. 
B)  The programming languages used by the company require fewer lines of code to perform a function than the programming languages used by other companies. 
C)  Any software programmer can choose to increase the number of lines of code it takes to perform any function. 
D)  An effective software programming team is essential for the financial success of the company. 
E)  Many of the current software programmers would not receive strong evaluations if the company used Measurement Strategy Alpha. 
A)  Software programmers usually have no direct contact with customers and do not determine product specifications. 
B)  The programming languages used by the company require fewer lines of code to perform a function than the programming languages used by other companies. 
C)  Any software programmer can choose to increase the number of lines of code it takes to perform any function. 
D)  An effective software programming team is essential for the financial success of the company. 
E)  Many of the current software programmers would not receive strong evaluations if the company used Measurement Strategy Alpha. C

Question 4

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Accepted Answer

A) True 
 B)False

Question 5

Suppose that economists are forecasting a short economic recession followed by strong economic growth.How might a large manufacturing company adjust its capacity planning to respond to this forecast?

Accepted Answer

The company will probably wish to reduce

Question 6

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Accepted Answer

A)  quality 
B)  production 
C)  quantity 
D)  clarification 
E)  capacity 
A)  quality 
B)  production 
C)  quantity 
D)  clarification 
E)  capacity

Question 7

Operations capability is a special ability that production does especially well to outperform the competition.

Accepted Answer

A) True 
 B)False

Question 8

How are General Motors and Chrysler responding to current economic conditions?

Accepted Answer

Both companies have adopted le

Question 9

Each stage in the supply chain adds value for the final customer.

Accepted Answer

A) True 
 B)False

Question 10

Logan Aluminum makes coils of aluminum that it supplies to customer companies that use it to make beverage cans.Logan uses a schedule that specifies how many tons of each type of coil will be produced each week.What is this schedule called?

Accepted Answer

A)  master production schedule 
B)  detailed schedule 
C)  Gantt chart 
D)  staff schedule 
E)  PERT chart 
A)  master production schedule 
B)  detailed schedule 
C)  Gantt chart 
D)  staff schedule 
E)  PERT chart

Question 11

The goal of supply chain management is better overall flow in the system.

Accepted Answer

A) True 
 B)False

Question 12

What is quality ownership?

Accepted Answer

Quality ownership is the principle of to

Question 13

Describe two alternatives for production facility layouts.

Accepted Answer

In a custom-products layout,equipment an

Question 14

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Accepted Answer

A) True 
 B)False

Question 15

Performance refers to which of the following?

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of product quality from unit to unit 
C)  how well the product does what it is supposed to do 
D)  the process by which a company analyzes a competitor's products to identify desirable improvement 
E)  providing value by making products available when customers want them 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of product quality from unit to unit 
C)  how well the product does what it is supposed to do 
D)  the process by which a company analyzes a competitor's products to identify desirable improvement 
E)  providing value by making products available when customers want them

Question 16

Staff schedules identify which products will be produced and when.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following BEST describes business process reengineering?

Accepted Answer

A)  the redesigning of business activities to improve performance, quality, and productivity 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
C)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
D)  a program certifying that a factory, laboratory, or office has developed pollution-control standards 
E)  the process by which a company analyzes a different company's products to identify desirable improvements 
A)  the redesigning of business activities to improve performance, quality, and productivity 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
C)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
D)  a program certifying that a factory, laboratory, or office has developed pollution-control standards 
E)  the process by which a company analyzes a different company's products to identify desirable improvements

Question 18

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Accepted Answer

A)  outsourcing 
B)  reengineering 
C)  controlling 
D)  scheduling 
E)  warehousing 
A)  outsourcing 
B)  reengineering 
C)  controlling 
D)  scheduling 
E)  warehousing

Question 19

By turning raw materials into finished goods,production creates form utility.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following refers to the receiving,storing,handling,and counting of all raw materials,partly finished goods,and finished goods?

Accepted Answer

A)  materials handling 
B)  inventory control 
C)  quality control 
D)  wholesaling 
E)  distribution control 
A)  materials handling 
B)  inventory control 
C)  quality control 
D)  wholesaling 
E)  distribution control

In which of the following is the customer part of the system during service delivery?

How have General Motors and Chrysler implemented leaner operations?

Which of the following,if true,would weaken the argument that the company should use Measurement Strategy Alpha?

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Suppose that economists are forecasting a short economic recession followed by strong economic growth.How might a large manufacturing company adjust its capacity planning to respond to this forecast?

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Operations capability is a special ability that production does especially well to outperform the competition.

How are General Motors and Chrysler responding to current economic conditions?

Each stage in the supply chain adds value for the final customer.

Logan Aluminum makes coils of aluminum that it supplies to customer companies that use it to make beverage cans.Logan uses a schedule that specifies how many tons of each type of coil will be produced each week.What is this schedule called?

The goal of supply chain management is better overall flow in the system.

What is quality ownership?

Describe two alternatives for production facility layouts.

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Performance refers to which of the following?

Staff schedules identify which products will be produced and when.

Which of the following BEST describes business process reengineering?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

By turning raw materials into finished goods,production creates form utility.

Which of the following refers to the receiving,storing,handling,and counting of all raw materials,partly finished goods,and finished goods?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality for Producing Goods and Services

In which of the following is the customer part of the system during service delivery?

How have General Motors and Chrysler implemented leaner operations?

Which of the following,if true,would weaken the argument that the company should use Measurement Strategy Alpha?

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Suppose that economists are forecasting a short economic recession followed by strong economic growth.How might a large manufacturing company adjust its capacity planning to respond to this forecast?

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Operations capability is a special ability that production does especially well to outperform the competition.

How are General Motors and Chrysler responding to current economic conditions?

Each stage in the supply chain adds value for the final customer.

Logan Aluminum makes coils of aluminum that it supplies to customer companies that use it to make beverage cans.Logan uses a schedule that specifies how many tons of each type of coil will be produced each week.What is this schedule called?

The goal of supply chain management is better overall flow in the system.

What is quality ownership?

Describe two alternatives for production facility layouts.

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Performance refers to which of the following?

Staff schedules identify which products will be produced and when.

Which of the following BEST describes business process reengineering?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

By turning raw materials into finished goods,production creates form utility.

Which of the following refers to the receiving,storing,handling,and counting of all raw materials,partly finished goods,and finished goods?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters