Question 1

How should the devil's advocate operate in the team problem-solving process?

Accepted Answer

A)  trying to offer many reasons why the highest-priority solution might fail 
B)  trying to knock down as many early suggestions as possible to reduce idea clutter 
C)  acting as a force of focus during the brainstorming session 
D)  picking two or three of the weakest solutions and championing them 
A)  trying to offer many reasons why the highest-priority solution might fail 
B)  trying to knock down as many early suggestions as possible to reduce idea clutter 
C)  acting as a force of focus during the brainstorming session 
D)  picking two or three of the weakest solutions and championing them A

Question 2

Contrast Paul Lawrence's human needs classification with Maslow's hierarchy of needs.

Accepted Answer

Paul Lawrence suggests that people are driven by four primary, subconscious drives, including the drive to acquire, defend, bond, and learn. He placed great emphasis on a need to balance these drives appropriately, and argued that effective managers would find a way to balance these needs in their employees. Maslow, by contrast, developed a hierarchy of needs. His needs were not to be balanced but needed to be satisfied in a specific order, beginning with lower-level needs that were primarily physiological and culminating in self-actualization needs such as personal achievement and meaning. Like Lawrence's needs, managers must find a way to provide for their employees' needs in this hierarchy, but instead of balancing all at once, a manager cannot provide high-level, self-actualization needs without first satisfying low-level needs and then mid-level needs.

Question 3

A highly talented and engaged worker cites that pay is not the highest motivating factor for her level of engagement at her company. What evidence helps confirm this position?

Accepted Answer

A)  This employee could likely get higher or equivalent pay at another company. 
B)  Talented and hard-working employees are almost always very ethical employees. 
C)  Polls and surveys show that pay is very rarely a motivating factor for employees. 
D)  This employee likely developed her level of talent and engagement through long years of motivated work in a career field she loves. 
A)  This employee could likely get higher or equivalent pay at another company. 
B)  Talented and hard-working employees are almost always very ethical employees. 
C)  Polls and surveys show that pay is very rarely a motivating factor for employees. 
D)  This employee likely developed her level of talent and engagement through long years of motivated work in a career field she loves. A

Question 4

What would David McClelland recommend that a company give an employee with a high need for achievement?

Accepted Answer

A)  a high salary and merit-based bonuses 
B)  frequent breaks 
C)  regular promotions 
D)  complex, difficult work 
A)  a high salary and merit-based bonuses 
B)  frequent breaks 
C)  regular promotions 
D)  complex, difficult work

Question 5

How do employee stock option plans differ from stock option plans?

Accepted Answer

A)  They are exclusive to 401k plans. 
B)  They are more inclusive but less profitable for employees. 
C)  They are automatic for all employees over 21 years of age. 
D)  They typically involve the use of phantom stock. 
A)  They are exclusive to 401k plans. 
B)  They are more inclusive but less profitable for employees. 
C)  They are automatic for all employees over 21 years of age. 
D)  They typically involve the use of phantom stock.

Question 6

Compare the details and benefits of a profit sharing plan with those of a stock option plan.

Accepted Answer

Both profit sharing and stock option pla

Question 7

With respect to the workplace, what does "empowerment" mean?

Accepted Answer

A)  employee belief in the mission of the organization 
B)  giving employees a say in their training 
C)  making employees feel appreciated 
D)  giving employees decision-making authority 
A)  employee belief in the mission of the organization 
B)  giving employees a say in their training 
C)  making employees feel appreciated 
D)  giving employees decision-making authority

Question 8

A pinch situation is one in which ______.

Accepted Answer

A)  there is a conflict over values though not over group goals 
B)  the team finds itself evenly divided between two major directions 
C)  a conflict between team members has the capacity to derail a project 
D)  there is a difference between people regarding expectations, values, opinions, or goals 
A)  there is a conflict over values though not over group goals 
B)  the team finds itself evenly divided between two major directions 
C)  a conflict between team members has the capacity to derail a project 
D)  there is a difference between people regarding expectations, values, opinions, or goals

Question 9

In which of the following situations would a company be more likely to offer phantom stock?

Accepted Answer

A)  The company is not privately held. 
B)  The company is not publicly traded. 
C)  The company does not want to increase organizational loyalty among employees. 
D)  The company has very low profits. 
A)  The company is not privately held. 
B)  The company is not publicly traded. 
C)  The company does not want to increase organizational loyalty among employees. 
D)  The company has very low profits.

Question 10

According to the sources of meaningful work articulated by Lips-Wiersma and Morris, how does the source "unity with others" differ from "serving with others"?

Accepted Answer

A)  It emphasizes impact on humanity. 
B)  It involves a sense of belonging, such as with coworkers. 
C)  It is more related to personal growth. 
D)  It is more concerned with making a difference in the lives of others. 
A)  It emphasizes impact on humanity. 
B)  It involves a sense of belonging, such as with coworkers. 
C)  It is more related to personal growth. 
D)  It is more concerned with making a difference in the lives of others.

Question 11

How does appreciative inquiry differ from open book management?

Accepted Answer

A)  It pushes greater information sharing with employees. 
B)  It tries to leverage the contributions of employees. 
C)  It doesn't allow rumination on employee or organization weaknesses. 
D)  It disempowers subordinates rather than empowering them. 
A)  It pushes greater information sharing with employees. 
B)  It tries to leverage the contributions of employees. 
C)  It doesn't allow rumination on employee or organization weaknesses. 
D)  It disempowers subordinates rather than empowering them.

Question 12

Kalai doesn't hate her job, but she doesn't love it either. Her manager thinks of her as a reliable employee who is an asset to the team. Kalai shows up each day and does what is needed of her so that she can afford the lifestyle she desires. Kalai is most likely a(n) ______.

Accepted Answer

A)  manager 
B)  go-getter 
C)  adversarial 
D)  fence-sitter 
A)  manager 
B)  go-getter 
C)  adversarial 
D)  fence-sitter

Question 13

If Chip Conley evaluated a specific employee's working life and evaluated that employee to have achieved "transformation," which of the following would most likely apply to that employee?

Accepted Answer

A)  She takes personal fulfillment in her work and sees it as a great life achievement. 
B)  She has realized she is not happy in her work and is now doing something about it. 
C)  She feels safe and comfortable in her work environment but is not attracted to the work itself. 
D)  She is very unhappy in her work and is not sure how to alter her situation. 
A)  She takes personal fulfillment in her work and sees it as a great life achievement. 
B)  She has realized she is not happy in her work and is now doing something about it. 
C)  She feels safe and comfortable in her work environment but is not attracted to the work itself. 
D)  She is very unhappy in her work and is not sure how to alter her situation.

Question 14

What is accomplished by the Mondragon Corporation's pay solidarity rules?

Accepted Answer

A)  preventing too high a percentage of profits from going to workers instead of the company 
B)  capping the amount any worker can make in any one given year 
C)  equal distribution of profits 
D)  limiting the range of pay disparity between the highest and lowest earners 
A)  preventing too high a percentage of profits from going to workers instead of the company 
B)  capping the amount any worker can make in any one given year 
C)  equal distribution of profits 
D)  limiting the range of pay disparity between the highest and lowest earners

Question 15

How does an employee stock purchase plan differ from a stock option plan?

Accepted Answer

A)  Stock purchase occurs over time as a percentage of pay, not purchased outright. 
B)  Stock purchase is not voluntary. 
C)  The company typically does not offer discounts as it does with stock options. 
D)  Newer employees do not typically have access to this type of plan. 
A)  Stock purchase occurs over time as a percentage of pay, not purchased outright. 
B)  Stock purchase is not voluntary. 
C)  The company typically does not offer discounts as it does with stock options. 
D)  Newer employees do not typically have access to this type of plan.

Question 16

Who purchases the company in an employee stock option plan?

Accepted Answer

A)  private shareholders 
B)  a legal entity composed of employees 
C)  the employees 
D)  a bank trust fund 
A)  private shareholders 
B)  a legal entity composed of employees 
C)  the employees 
D)  a bank trust fund

Question 17

Herman is a graphic designer at a large firm. He loves designing and considers it his calling in life, and he works incredibly hard and puts in extra hours to produce increasingly great work for the company. But Herman is generally uninterested in meetings and decision making and avoids attending when possible. He can even be hostile to coworkers when asked to work on joint projects too much. Overall, Herman should be classified as a(n) ______.

Accepted Answer

A)  go-getter 
B)  adversarial 
C)  fence-sitter 
D)  unclassifiable; he fits no pattern 
A)  go-getter 
B)  adversarial 
C)  fence-sitter 
D)  unclassifiable; he fits no pattern

Question 18

When employees make "personal commitments" in the appreciative inquiry process, what does this mean?

Accepted Answer

A)  describing how they will make ethics a bigger part of their work 
B)  listing better or different behaviors they will implement to improve customer service 
C)  listing bad habits or actions they will do less of to improve customer service 
D)  pledges for increasing time spent with customers 
A)  describing how they will make ethics a bigger part of their work 
B)  listing better or different behaviors they will implement to improve customer service 
C)  listing bad habits or actions they will do less of to improve customer service 
D)  pledges for increasing time spent with customers

Question 19

In which of the following ways do adversarials differ from fence-sitters?

Accepted Answer

A)  They do not self-actualize through work. 
B)  They should never be empowered. 
C)  They are eager to leave work at the official end of the work day. 
D)  They generally do just enough to keep from getting fired. 
A)  They do not self-actualize through work. 
B)  They should never be empowered. 
C)  They are eager to leave work at the official end of the work day. 
D)  They generally do just enough to keep from getting fired.

Question 20

What is the initial task for employees in an appreciative inquiry process?

Accepted Answer

A)  Identify processes that are causing problems for their organization. 
B)  Identify processes that work well for their organization. 
C)  Envision processes that would work well for their organization. 
D)  Envision future problems or crises that might befall their organization. 
A)  Identify processes that are causing problems for their organization. 
B)  Identify processes that work well for their organization. 
C)  Envision processes that would work well for their organization. 
D)  Envision future problems or crises that might befall their organization.

How should the devil's advocate operate in the team problem-solving process?

Contrast Paul Lawrence's human needs classification with Maslow's hierarchy of needs.

A highly talented and engaged worker cites that pay is not the highest motivating factor for her level of engagement at her company. What evidence helps confirm this position?

What would David McClelland recommend that a company give an employee with a high need for achievement?

How do employee stock option plans differ from stock option plans?

Compare the details and benefits of a profit sharing plan with those of a stock option plan.

With respect to the workplace, what does "empowerment" mean?

A pinch situation is one in which ______.

In which of the following situations would a company be more likely to offer phantom stock?

According to the sources of meaningful work articulated by Lips-Wiersma and Morris, how does the source "unity with others" differ from "serving with others"?

How does appreciative inquiry differ from open book management?

Kalai doesn't hate her job, but she doesn't love it either. Her manager thinks of her as a reliable employee who is an asset to the team. Kalai shows up each day and does what is needed of her so that she can afford the lifestyle she desires. Kalai is most likely a(n) ______.

If Chip Conley evaluated a specific employee's working life and evaluated that employee to have achieved "transformation," which of the following would most likely apply to that employee?

What is accomplished by the Mondragon Corporation's pay solidarity rules?

How does an employee stock purchase plan differ from a stock option plan?

Who purchases the company in an employee stock option plan?

When employees make "personal commitments" in the appreciative inquiry process, what does this mean?

In which of the following ways do adversarials differ from fence-sitters?

What is the initial task for employees in an appreciative inquiry process?

Unethical Behaviors in Organizations and Human Nature

The Evolution of Business Ethics

Hiring Ethical People

Codes of Ethics and Codes of Conduct

Ethical Decision Making

Ethics Training

Respecting Employee Diversity

Ethics Reporting Systems

Managers As Ethical Leaders and Performance Asessments

Environmental Management

Community Outreach and Respect

Filters

Exam 10: Ethically Engaging and Empowering Employees

How should the devil's advocate operate in the team problem-solving process?

Contrast Paul Lawrence's human needs classification with Maslow's hierarchy of needs.

A highly talented and engaged worker cites that pay is not the highest motivating factor for her level of engagement at her company. What evidence helps confirm this position?

What would David McClelland recommend that a company give an employee with a high need for achievement?

How do employee stock option plans differ from stock option plans?

Compare the details and benefits of a profit sharing plan with those of a stock option plan.

With respect to the workplace, what does "empowerment" mean?

A pinch situation is one in which ______.

In which of the following situations would a company be more likely to offer phantom stock?

According to the sources of meaningful work articulated by Lips-Wiersma and Morris, how does the source "unity with others" differ from "serving with others"?

How does appreciative inquiry differ from open book management?

Kalai doesn't hate her job, but she doesn't love it either. Her manager thinks of her as a reliable employee who is an asset to the team. Kalai shows up each day and does what is needed of her so that she can afford the lifestyle she desires. Kalai is most likely a(n) ______.

If Chip Conley evaluated a specific employee's working life and evaluated that employee to have achieved "transformation," which of the following would most likely apply to that employee?

What is accomplished by the Mondragon Corporation's pay solidarity rules?

How does an employee stock purchase plan differ from a stock option plan?

Who purchases the company in an employee stock option plan?

When employees make "personal commitments" in the appreciative inquiry process, what does this mean?

In which of the following ways do adversarials differ from fence-sitters?

What is the initial task for employees in an appreciative inquiry process?

Unethical Behaviors in Organizations and Human Nature

The Evolution of Business Ethics

Hiring Ethical People

Codes of Ethics and Codes of Conduct

Ethical Decision Making

Ethics Training

Respecting Employee Diversity

Ethics Reporting Systems

Managers As Ethical Leaders and Performance Asessments

Environmental Management

Community Outreach and Respect

Filters