Exam 8: Operations Management in Manufacturing and Service Industries

At one time,most consumer goods were customized to meet the needs of the buyer who ordered them.

The major areas of responsibility for operations managers include production planning,production control,and quality control.

In calculating the quantity of products to be produced you should consider all except the following:

Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns. -Because tax preparation is a highly competitive business,it's important that Quality Checked integrate certain facets of TQM,such as continuous improvement and benchmarking,into its daily operations.

The difference between a make-to-order and make-to-stock strategy is that make-to-order strategy anticipates demand.

Fast-food restaurants that sell hamburgers using a make-to-stock approach,do not offer customized burgers.

Making decisions on how to hold down the costs of materials and labor is the job of ______

In order to draw up a(n)_____,managers need to know where materials are located and headed at every step in the production process.

An electronic data interchange (EDI)system is used to monitor inventory levels.

Let's say that you bought a TV on eBay and paid for it electronically.To process your transaction and transmit all of your purchasing documents,the manufacturer might use an _____ system.

Inventory control is sophisticated software used to reduce the likelihood that someone can steal materials from a company.

If a company uses the mass customization production method,its customers cannot "have it their way."

Operations management is the management of the process that transforms resources into finished products.

Manufacturers generally produce standardized products while service companies often customize their products to satisfy specific needs.

Standardized products that have come off assembly lines are produced by a process known as _____.

Workers or departments that perform similar tasks may be grouped together in a _____ layout.

Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns. -Scheduling work activities and completing them on time should be of paramount importance to Quality Checked.

In a flexible manufacturing system,computer-controlled equipment can easily be adapted to produce a variety of goods.

A computer-aided design (CAD)system allowed PowerSki's CEO,Bob Montgomery,to do all of the following except:

Material costs often make up ____ of total manufacturing costs.