Exam 6: Recruiting, Motivating, and Keeping Quality Employees

An element of trust is quite important in the minds of an employee when he or she weighs the prospect of leaving a job.

At the company's so-called _____,new employees at the consulting firm Booz Allen Hamilton get to see,touch,and interact with new technologies.

Equity theory focuses on our perceptions of how fairly we're treated relative to others.

When you calculate your ratio of contributions to rewards,compare it to your roommate's ratio,and conclude that the two are out of balance,you're applying the _____ theory of motivation.

The AFL/CIO's national "Don't Buy or Patronize" list asks union workers to _____ the products of certain companies.

When a company has an opening,the best source for potential applicants is _____.

Jeff Craddock is a plant supervisor for Made Right Wood Products Inc., which makes both standardized and customized signs out of solid wood and wood veneers. Over the past few years, the firm has grown steadily and now employs more than 200 people working two shifts. Keeping employees motivated, however, is a constant challenge for both Craddock and production manager Marie Horowitz. Both try hard to apply motivational techniques that they learned in college, encountered in local workshops, and discovered during the course of on-the-job training. Made Right, it seems, has a higher percentage of single parents and older workers than the industry average, and that fact seems to be one of the problems: More workers ask for time off to do things with their children, and older employees visit a lot of doctors. As elsewhere, tardiness and absenteeism also cut into production efficiency. Craddock and Horowitz are once again rethinking possible approaches to employee motivation. -Of all Made Right's employees,_____ are likely to experience the greatest stress on the job.

In two factor theory,hygiene factors include working conditions.

Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge -Where is management most likely to find new tour guides?

A _____ is an organized group of workers that bargains with employers to improve its members' pay and other benefits.

Union membership in the United States has declined since the mid-1950's.All of the following factors have attributed to this decline except:

When an employer helps an employee attain a sense of personal achievement by providing stimulating work,the best characterization of the employer's policy is _____.

Employers who provide for flextime set guidelines and allow employees to designate starting and quitting times.

Picketing is an approach to resolving labor-contact disputes by following the recommendations of impartial third parties.

In the 1950's more than 60 percent of the workforce was composed of white males;today white males make up only 20 percent of the workforce.

At _____,overall objectives include not only making all visitors feel as if they're special in a special place,but ensuring that employees' appearance reflects a special image.

As part of its family-friendly program,the accounting firm KPMG allows employees to aggregate all paid days?off and use them in any way they want.

Companies with a strong interest in promoting from within often post openings on job boards such as Monster.com.

The process of settling differences and establishing mutually agreeable conditions under which employees will work is called collective bargaining.

In two-factor theory,hygiene factors are those that contribute strongly to job satisfaction.