Question 1

Managers focus on plans,results,and goals,whereas leaders focus on

Accepted Answer

A) productivity. 
B) profitability. 
C) people. 
D) sales. 
E) controlling for results. 
A) productivity. 
B) profitability. 
C) people. 
D) sales. 
E) controlling for results. C

Question 2

The first step in establishing an effective MBO program is to

Accepted Answer

A) establish overall organizational goals. 
B) communicate organizational goals to subordinates. 
C) set goals for each subordinate. 
D) find out what the subordinate's goals are. 
E) meet with subordinates to establish goals. 
A) establish overall organizational goals. 
B) communicate organizational goals to subordinates. 
C) set goals for each subordinate. 
D) find out what the subordinate's goals are. 
E) meet with subordinates to establish goals. A

Question 3

Leadership is

Accepted Answer

A) the process of motivating others to work to meet specific objectives. 
B) monitoring an organization's performance to ensure that it is meeting its goals. 
C) a method of increasing job satisfaction by designing a more satisfactory fit between workers and their jobs. 
D) determining what an organization needs to do and how best to get it done. 
E) determining how best to arrange an organization's resources into a coherent structure. 
A) the process of motivating others to work to meet specific objectives. 
B) monitoring an organization's performance to ensure that it is meeting its goals. 
C) a method of increasing job satisfaction by designing a more satisfactory fit between workers and their jobs. 
D) determining what an organization needs to do and how best to get it done. 
E) determining how best to arrange an organization's resources into a coherent structure. A

Question 4

What is charismatic leadership?

Accepted Answer

A type of influence

Question 5

At Levi Strauss,team members who were faster workers resented slower workers because they reduced the team's total output.

Accepted Answer

A) True 
 B)False

Question 6

In the typical flextime schedule,there are hours which the employee must be on the job and the remaining hours are up to the employee to select.

Accepted Answer

A) True 
 B)False

Question 7

What is the theory that people are motivated to work toward rewards that they believe they have a reasonable chance of obtaining called?

Accepted Answer

A) Equity theory 
B) Two-factor theory 
C) Expectancy theory 
D) Theory Y 
E) Acquired needs theory 
A) Equity theory 
B) Two-factor theory 
C) Expectancy theory 
D) Theory Y 
E) Acquired needs theory

Question 8

Which of the following statements is correct with respect to McClelland's acquired needs theory?

Accepted Answer

A) The most important place where needs are acquired is the workplace. 
B) People who are high in need for achievement are most likely to be Machiavellian in their behaviour. 
C) People who are high in need for affiliation are most likely to make Theory X assumptions. 
D) The need for power is the least important acquired need. 
E) People with a high need for power can be successful managers if they seek power in order to help the organization perform better. 
A) The most important place where needs are acquired is the workplace. 
B) People who are high in need for achievement are most likely to be Machiavellian in their behaviour. 
C) People who are high in need for affiliation are most likely to make Theory X assumptions. 
D) The need for power is the least important acquired need. 
E) People with a high need for power can be successful managers if they seek power in order to help the organization perform better.

Question 9

A leadership consultant says: "Definitions of leadership tend to focus on the ability to influence others.Some definitions believe that managerial authority is necessary,and others believe that the influence leaders exercise must advance their organization's goals.All these definitions,however,leave out the central issue of consent.Someone cannot fairly be called a leader if he or she influences people only through threats and fear." The leadership consultant's criticism of other definitions of leadership is based on the fact that the leadership consultant has a different definition of which of the following?

Accepted Answer

A) "Influence" 
B) "Others" 
C) "Goals" 
D) "People" 
E) "Threats" 
A) "Influence" 
B) "Others" 
C) "Goals" 
D) "People" 
E) "Threats"

Question 10

List three common ways to implement job redesign.

Accepted Answer

Combining tasks,form

Question 11

Which of the following is a prominent feature of virtual leadership?

Accepted Answer

A) Interpreting body language 
B) Communicating with subordinates by phone calls and email 
C) Strategic planning 
D) Welcoming diversity 
E) Face-to-face communication 
A) Interpreting body language 
B) Communicating with subordinates by phone calls and email 
C) Strategic planning 
D) Welcoming diversity 
E) Face-to-face communication

Question 12

Alexis,a manager,decides to increase the morale of her team by giving more conspicuous praise for work done well.Which of the following,if true,would likely make this strategy ineffective?

Accepted Answer

A) Employees are already receiving effective praise from their co-workers. 
B) Employees feel that their salaries are below industry standard. 
C) Employees feel that they are not living up to their full potential. 
D) Employees are already being paid very well by industry standards. 
E) Employees indicate that they are satisfied with their physical working environment. 
A) Employees are already receiving effective praise from their co-workers. 
B) Employees feel that their salaries are below industry standard. 
C) Employees feel that they are not living up to their full potential. 
D) Employees are already being paid very well by industry standards. 
E) Employees indicate that they are satisfied with their physical working environment.

Question 13

John's boss withholds negative consequences when John exhibits desired behaviours.This is an example of the use of negative reinforcement.

Accepted Answer

A) True 
 B)False

Question 14

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

Accepted Answer

A) Psychological,esteem,security,self-actualization,and social needs 
B) Social,physiological,esteem,security,and self-actualization needs 
C) Physiological,esteem,security,social,and self-actualization needs 
D) Physiological,security,social,esteem,and self-actualization needs 
E) Psychological,security,social,esteem,and self-actualization needs 
A) Psychological,esteem,security,self-actualization,and social needs 
B) Social,physiological,esteem,security,and self-actualization needs 
C) Physiological,esteem,security,social,and self-actualization needs 
D) Physiological,security,social,esteem,and self-actualization needs 
E) Psychological,security,social,esteem,and self-actualization needs

Question 15

List and briefly discuss the "big five" personality traits.

Accepted Answer

Agreeableness (ability to get along with

Question 16

Individuals high in Machiavellianism tend to be rational and non-emotional,may be willing to lie to attain their personal goals,put little emphasis on loyalty and friendship.

Accepted Answer

A) True 
 B)False

Question 17

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Accepted Answer

A) Management by objectives 
B) Theory X and Y 
C) Reinforcement and punishment 
D) Participative management and empowerment 
E) Job enrichment 
A) Management by objectives 
B) Theory X and Y 
C) Reinforcement and punishment 
D) Participative management and empowerment 
E) Job enrichment

Question 18

Controlling and modifying employee behaviour through the use of systematic rewards and punishments for specific behaviours is known as reinforcement.

Accepted Answer

A) True 
 B)False

Question 19

Flextime programs have generally failed as a tool to improve job satisfaction because they place an extra burden on the supervisor.

Accepted Answer

A) True 
 B)False

Question 20

How can a business firm help an employee meet self-actualization needs?

Accepted Answer

A) Provide a challenging job 
B) Provide a wage high enough to buy food and provide for shelter 
C) Provide a respected job title and a large office 
D) Offer a social network at the business 
E) Offer a pension plan 
A) Provide a challenging job 
B) Provide a wage high enough to buy food and provide for shelter 
C) Provide a respected job title and a large office 
D) Offer a social network at the business 
E) Offer a pension plan

Managers focus on plans,results,and goals,whereas leaders focus on

The first step in establishing an effective MBO program is to

Leadership is

What is charismatic leadership?

At Levi Strauss,team members who were faster workers resented slower workers because they reduced the team's total output.

In the typical flextime schedule,there are hours which the employee must be on the job and the remaining hours are up to the employee to select.

What is the theory that people are motivated to work toward rewards that they believe they have a reasonable chance of obtaining called?

Which of the following statements is correct with respect to McClelland's acquired needs theory?

List three common ways to implement job redesign.

Which of the following is a prominent feature of virtual leadership?

Alexis,a manager,decides to increase the morale of her team by giving more conspicuous praise for work done well.Which of the following,if true,would likely make this strategy ineffective?

John's boss withholds negative consequences when John exhibits desired behaviours.This is an example of the use of negative reinforcement.

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

List and briefly discuss the "big five" personality traits.

Individuals high in Machiavellianism tend to be rational and non-emotional,may be willing to lie to attain their personal goals,put little emphasis on loyalty and friendship.

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Controlling and modifying employee behaviour through the use of systematic rewards and punishments for specific behaviours is known as reinforcement.

Flextime programs have generally failed as a tool to improve job satisfaction because they place an extra burden on the supervisor.

How can a business firm help an employee meet self-actualization needs?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management,productivity,and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 9: Motivating,satisfying,and Leading Employees

Managers focus on plans,results,and goals,whereas leaders focus on

The first step in establishing an effective MBO program is to

Leadership is

What is charismatic leadership?

At Levi Strauss,team members who were faster workers resented slower workers because they reduced the team's total output.

In the typical flextime schedule,there are hours which the employee must be on the job and the remaining hours are up to the employee to select.

What is the theory that people are motivated to work toward rewards that they believe they have a reasonable chance of obtaining called?

Which of the following statements is correct with respect to McClelland's acquired needs theory?

List three common ways to implement job redesign.

Which of the following is a prominent feature of virtual leadership?

Alexis,a manager,decides to increase the morale of her team by giving more conspicuous praise for work done well.Which of the following,if true,would likely make this strategy ineffective?

John's boss withholds negative consequences when John exhibits desired behaviours.This is an example of the use of negative reinforcement.

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

List and briefly discuss the "big five" personality traits.

Individuals high in Machiavellianism tend to be rational and non-emotional,may be willing to lie to attain their personal goals,put little emphasis on loyalty and friendship.

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Controlling and modifying employee behaviour through the use of systematic rewards and punishments for specific behaviours is known as reinforcement.

Flextime programs have generally failed as a tool to improve job satisfaction because they place an extra burden on the supervisor.

How can a business firm help an employee meet self-actualization needs?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management,productivity,and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters