Question 1

Because FedEx emphasizes ________,its operations capabilities emphasize ________.

Accepted Answer

A) quality;quality control procedures 
B) dependability;wireless information system to track packages 
C) low prices;cost control 
D) flexibility;excess production capacity 
E) dependability;quality control procedures 
A) quality;quality control procedures 
B) dependability;wireless information system to track packages 
C) low prices;cost control 
D) flexibility;excess production capacity 
E) dependability;quality control procedures B

Question 2

How does high productivity give a company a competitive edge?

Accepted Answer

High productivity gives a company a competitive edge because its costs are lower than the costs of its competitors.As a result,it can offer its product at a lower price and gain more customers (or it can make a greater profit on each item sold).Increased productivity also allows companies to pay workers higher wages without raising prices to consumers.

Question 3

What is quality?

Accepted Answer

Quality is a product's fitness for use and success in offering features that consumers want.

Question 4

If a country's annual number of labour hours worked is 250 million,and its GDP is $500 million,what is its labour productivity?

Accepted Answer

A) $2.00 
B) $0.50 
C) $750 
D) $250 
E) It is not possible to compute the answer from the information given. 
A) $2.00 
B) $0.50 
C) $750 
D) $250 
E) It is not possible to compute the answer from the information given.

Question 5

ISO 9000 is a program that certifies improvements in environmental performance.

Accepted Answer

A) True 
 B)False

Question 6

Ed's job responsibilities include the receiving,storing,handling,and counting of all raw materials.He is probably in the ________ function.

Accepted Answer

A) inventory control 
B) transportation 
C) quality control 
D) warehousing 
E) purchasing 
A) inventory control 
B) transportation 
C) quality control 
D) warehousing 
E) purchasing

Question 7

Using raw materials to make a washing machine is an example of the creation of form utility.

Accepted Answer

A) True 
 B)False

Question 8

The four kinds of utility provided by a product or service are time,place,price,and form.

Accepted Answer

A) True 
 B)False

Question 9

Quality means a product's fitness for use in terms of offering the features that consumers want.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the best description of quality?

Accepted Answer

A) A product's fitness for use by consumers 
B) How closely a product adheres to quality standards 
C) A measurement of how much is produced relative to the resources used to produce the product or service 
D) The additional output in the current year compared to the output for the previous year 
E) A measurement of how much is produced 
A) A product's fitness for use by consumers 
B) How closely a product adheres to quality standards 
C) A measurement of how much is produced relative to the resources used to produce the product or service 
D) The additional output in the current year compared to the output for the previous year 
E) A measurement of how much is produced

Question 11

This transformation process alters the basic composition of raw materials and is used in industries like aluminum,steel,fertilizer,petroleum,and paint.It is the

Accepted Answer

A) chemical process. 
B) fabrication process. 
C) transport process. 
D) clerical process. 
E) assembly process. 
A) chemical process. 
B) fabrication process. 
C) transport process. 
D) clerical process. 
E) assembly process.

Question 12

What are two commonly used statistical process control tools?

Accepted Answer

Process va

Question 13

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is wondering whether the production system should be changed.Would a make-to-stock or make-to-order operations process be most efficient to produce scooters? Explain.

Accepted Answer

A make-to-stock operation would allow th

Question 14

Internal failures in quality/cost studies focus on costs incurred during production and before bad products leave the plant.

Accepted Answer

A) True 
 B)False

Question 15

Stardust 'n' Clay is a manufacturer and mass marketer of personal care products and nutritional supplements.The company plans to launch a line of organic beauty products that are made entirely from mineral pigments and organic plant extracts.These products,though expensive to process,offer much higher margins than the company's current lines of beauty products.The market for organic beauty products is relatively untapped,with just a handful of players. Which of the following,if true,would weaken the argument for developing organic beauty products?

Accepted Answer

A) Few companies have obtained patents for their organic product innovations. 
B) Competitors in this segment are quick to copy any new product innovation and mimic product design. 
C) Organic offerings have a shorter shelf-life compared to synthetic products. 
D) Customers need to be educated about the relative benefits offered by organic products. 
E) Financial analysis shows that it would take the company 1.5 years to recover its initial investment. 
A) Few companies have obtained patents for their organic product innovations. 
B) Competitors in this segment are quick to copy any new product innovation and mimic product design. 
C) Organic offerings have a shorter shelf-life compared to synthetic products. 
D) Customers need to be educated about the relative benefits offered by organic products. 
E) Financial analysis shows that it would take the company 1.5 years to recover its initial investment.

Question 16

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n)________ process.

Accepted Answer

A) synthetic 
B) fabrication 
C) assembly 
D) analytic 
E) chemical 
A) synthetic 
B) fabrication 
C) assembly 
D) analytic 
E) chemical

Question 17

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called

Accepted Answer

A) internal failure analysis. 
B) statistical process control. 
C) quality circles. 
D) upper/lower control limit analysis. 
E) quality/cost study. 
A) internal failure analysis. 
B) statistical process control. 
C) quality circles. 
D) upper/lower control limit analysis. 
E) quality/cost study.

Question 18

What is involved in supply chain management? What are the advantages of effective supply chain management?

Accepted Answer

Supply chain management (SCM)focuses on

Question 19

Control charts are used to monitor the process during production in order to detect the time at which the process becomes unacceptable.

Accepted Answer

A) True 
 B)False

Question 20

Your company is planning to apply for ISO 14000 certification.Explain what this means to the company and its stakeholders.

Accepted Answer

The ISO 14000 program certifies improvem

Because FedEx emphasizes ,its operations capabilities emphasize .

How does high productivity give a company a competitive edge?

What is quality?

If a country's annual number of labour hours worked is 250 million,and its GDP is $500 million,what is its labour productivity?

ISO 9000 is a program that certifies improvements in environmental performance.

Ed's job responsibilities include the receiving,storing,handling,and counting of all raw materials.He is probably in the ________ function.

Using raw materials to make a washing machine is an example of the creation of form utility.

The four kinds of utility provided by a product or service are time,place,price,and form.

Quality means a product's fitness for use in terms of offering the features that consumers want.

Which of the following is the best description of quality?

This transformation process alters the basic composition of raw materials and is used in industries like aluminum,steel,fertilizer,petroleum,and paint.It is the

What are two commonly used statistical process control tools?

Internal failures in quality/cost studies focus on costs incurred during production and before bad products leave the plant.

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n)________ process.

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called

What is involved in supply chain management? What are the advantages of effective supply chain management?

Control charts are used to monitor the process during production in order to detect the time at which the process becomes unacceptable.

Your company is planning to apply for ISO 14000 certification.Explain what this means to the company and its stakeholders.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

Because FedEx emphasizes ________,its operations capabilities emphasize ________.

How does high productivity give a company a competitive edge?

What is quality?

If a country's annual number of labour hours worked is 250 million,and its GDP is $500 million,what is its labour productivity?

ISO 9000 is a program that certifies improvements in environmental performance.

Ed's job responsibilities include the receiving,storing,handling,and counting of all raw materials.He is probably in the ________ function.

Using raw materials to make a washing machine is an example of the creation of form utility.

The four kinds of utility provided by a product or service are time,place,price,and form.

Quality means a product's fitness for use in terms of offering the features that consumers want.

Which of the following is the best description of quality?

This transformation process alters the basic composition of raw materials and is used in industries like aluminum,steel,fertilizer,petroleum,and paint.It is the

What are two commonly used statistical process control tools?

Internal failures in quality/cost studies focus on costs incurred during production and before bad products leave the plant.

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n)________ process.

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called

What is involved in supply chain management? What are the advantages of effective supply chain management?

Control charts are used to monitor the process during production in order to detect the time at which the process becomes unacceptable.

Your company is planning to apply for ISO 14000 certification.Explain what this means to the company and its stakeholders.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Because FedEx emphasizes ,its operations capabilities emphasize .