Question 1

The cost of living allowance clause in a contract is sought by management to hold down labour costs.

Accepted Answer

A) True 
 B)False  False

Question 2

After several years of sound but unimpressive performance,Foothill Federal was bought out by Cashcorp,a much larger financial organization.Hoping to turn the new network into a stronger asset to the corporation,Cashcorp's managers begin by examining Foothill's existing performance appraisal process.Cashcorp managers quickly determine that employee evaluations have been handled very superficially in the past,typically by division managers at the central location.As a result,seniority,rather than productivity,has been the primary rationale for promotions and rewards.The HR manager assigned to integrating Foothill into the Cashcorp family immediately sees that changes will need to be made in the performance appraisal process.However,he does not want to move too quickly,as the merger has already made the Foothill workforce worried that major terminations and layoffs are coming soon. Which of the following,if true,would most strongly support beginning a thorough performance appraisal of the Foothill locations by re-examining performance criteria?

Accepted Answer

A) Corporate practice has always been to reassess performance criteria on an annual basis. 
B) The performance goals used by Foothill are quite different from those used by Cashcorp. 
C) The Cashcorp CEO would like to see the new Foothill locations increase their assets by at least 15 percent. 
D) The two best performers among the Foothill branches are the most recently opened,and its employees have the fewest years of service with the firm. 
E) Employees at Foothill have been with the firm an average of 12 years. 
A) Corporate practice has always been to reassess performance criteria on an annual basis. 
B) The performance goals used by Foothill are quite different from those used by Cashcorp. 
C) The Cashcorp CEO would like to see the new Foothill locations increase their assets by at least 15 percent. 
D) The two best performers among the Foothill branches are the most recently opened,and its employees have the fewest years of service with the firm. 
E) Employees at Foothill have been with the firm an average of 12 years. D

Question 3

Summarize the historical development of Canadian labour unions.

Accepted Answer

The labour movement was born with the Industrial Revolution,which also gave birth to the factory-based production system that carried with it enormous economic benefits.The earliest evidence of labour unions in Canada comes from the Maritime Provinces in the nineteenth century.These unions typically included individuals with a specific craft (e.g. ,printers,shoemakers,barrel makers).Most of these unions were small and had only limited success.In 1873,the first national labour organization was formed-the Canadian Labour Union.By 1886,the Knights of Labour (a U.S.-based union)had over 10 000 members in Canada.The Canadian labour movement began to mature with the formation of the Trades and Labour Congress (TLC)in 1886.The TLC's purpose was to unite all labour organizations and to work for the passage of laws that would ensure the well-being of the working class.The growth of labour unions began in earnest early in the twentieth century.The Canadian Federation of Labour was formed in 1908 to promote national (Canadian)unions over U.S.unions.By 1956,the two largest congresses of affiliated unions-the Trades and Labour Congress and the Canadian Congress of Labour-merged to form the Canadian Labour Congress.

Question 4

Comparing dissimilar jobs,such as those of nurses and mechanics,would be most likely necessary if a manager is pursuing the idea of

Accepted Answer

A) bona fide occupational requirement. 
B) affirmative action. 
C) comparable worth. 
D) reverse discrimination. 
E) equal pay. 
A) bona fide occupational requirement. 
B) affirmative action. 
C) comparable worth. 
D) reverse discrimination. 
E) equal pay.

Question 5

Which of the following is correct with respect to behaviour-based interviewing?

Accepted Answer

A) It assesses how well an applicant is likely to get along with other workers if the applicant is hired. 
B) A question like "Do you often take the initiative?" is a good example of the kind of question that would be asked in a behaviour-based interview. 
C) It focuses on finding out how an applicant has reacted to important or difficult job situations in the past and assumes that these are a good indicator of how the person will react in the future. 
D) The interviewer asks the applicant a highly structured series of questions. 
E) All of these are correct. 
A) It assesses how well an applicant is likely to get along with other workers if the applicant is hired. 
B) A question like "Do you often take the initiative?" is a good example of the kind of question that would be asked in a behaviour-based interview. 
C) It focuses on finding out how an applicant has reacted to important or difficult job situations in the past and assumes that these are a good indicator of how the person will react in the future. 
D) The interviewer asks the applicant a highly structured series of questions. 
E) All of these are correct.

Question 6

A formal program for evaluating how well an employee is performing the job is a(n)

Accepted Answer

A) job assessment. 
B) performance appraisal. 
C) career monitoring. 
D) position evaluation. 
E) achievement review. 
A) job assessment. 
B) performance appraisal. 
C) career monitoring. 
D) position evaluation. 
E) achievement review.

Question 7

Dexterity Business School provides short-term training workshops to a variety of corporations,out of a chain of small centres across the country.The instructors leading the workshops are hired on a contingent basis and paid a set lump sum for each program.A supervisor at each location is responsible for recruiting instructors and providing them with Dexterity's prepared teaching materials.At the Canal City location,Andy Ashe has been leading these workshops for several years,and has been asked back several times by local businesses who find his workshops especially popular because of his verbal skills and keen sense of humor.The supervisor,Charlotte Monahan,has found that while her location contracts with several other instructors,businesses often ask for Ashe by name,even agreeing to postpone their contracted sessions until he is available.Dexterity's policies state that all contingent instructors are paid the same rate per workshop.Nevertheless,Ashe is aware of his popularity,and requests that Monahan start giving him a higher rate for his workshops. Which of the following,if true,would most strengthen Dexterity's case in maintaining Ashe's current contract rate?

Accepted Answer

A) Monahan has never directly observed Ashe's performance in presenting a workshop. 
B) As a contract worker,Ashe does not receive medical or retirement benefits. 
C) Monahan has few applications from other qualified instructors in the area. 
D) Dexterity uses a single-rate system for contingent workers. 
E) There is no other agency in Canal City with whom Ashe could contract to provide similar workshops. 
A) Monahan has never directly observed Ashe's performance in presenting a workshop. 
B) As a contract worker,Ashe does not receive medical or retirement benefits. 
C) Monahan has few applications from other qualified instructors in the area. 
D) Dexterity uses a single-rate system for contingent workers. 
E) There is no other agency in Canal City with whom Ashe could contract to provide similar workshops.

Question 8

In one survey of over 1000 managers,the majority said they had to learn how to manage by trial and error.

Accepted Answer

A) True 
 B)False

Question 9

Domino Grace is a financial services firm.Currently,it offers competitive salaries and very generous benefit packages.The cost of those packages is very high,but the company believes that these benefits have helped it attract and keep top talent.Domino Grace is completing a merger with Kryptos,Inc.Salaries at Kryptos are slightly below industry averages,and the benefit packages it offers are considerably worse than those offered by Domino Grace.Domino Grace believes that the merger would be in the best interest of the company,but employees at Domino Grace are resisting this change in part because they are worried that they will lose their outstanding benefits after a merger is complete.The CEO of Domino Grace believes that the best way to overcome the employees' resistance to change is through education and communication.The Kryptos CEO believes that it will be necessary to force the employees to accept the changes. Which of the following,if true,would undermine the Kryptos CEO's argument?

Accepted Answer

A) A few years ago,Kryptos merged with another company. 
B) Concern over a possible reduction of benefits is only one of many reasons why Domino Grace employees might object to the merger. 
C) Attempting to overcome change through hiding the truth about the effects of the change can undermine management's credibility. 
D) Customers have strong connections to their Domino Grace brokers but little loyalty to Domino Grace as a company. 
E) Employees at Domino Grace who have counterparts performing similar work at Kryptos tend to be paid more than their Kryptos counterparts. 
A) A few years ago,Kryptos merged with another company. 
B) Concern over a possible reduction of benefits is only one of many reasons why Domino Grace employees might object to the merger. 
C) Attempting to overcome change through hiding the truth about the effects of the change can undermine management's credibility. 
D) Customers have strong connections to their Domino Grace brokers but little loyalty to Domino Grace as a company. 
E) Employees at Domino Grace who have counterparts performing similar work at Kryptos tend to be paid more than their Kryptos counterparts.

Question 10

List the options available to unions if contract negotiations break down.

Accepted Answer

The options are stri

Question 11

The ________ provided for compulsory investigation of labour disputes by a government-appointed board before a strike was allowed.

Accepted Answer

A) Constitution Act of 1867 
B) Industrial Disputes Investigation Act 
C) Canada Labour Code 
D) Privy Council Order 1003 
E) Ontario Labour Relations Act 
A) Constitution Act of 1867 
B) Industrial Disputes Investigation Act 
C) Canada Labour Code 
D) Privy Council Order 1003 
E) Ontario Labour Relations Act

Question 12

Ann keeps hearing the term "comparable worth." She is confused about it,so you explain that it means

Accepted Answer

A) that an employer cannot discriminate against workers who are older than 40 years of age. 
B) that handicapped employees should be paid the same as their non-handicapped peers when they perform comparable work. 
C) men and women should receive equal wages. 
D) wages should be the same for men and women who hold jobs which are of comparable value to the firm. 
E) men and women should be paid the same wages when their work requires equal skill,effort,and responsibility and is performed under the same conditions. 
A) that an employer cannot discriminate against workers who are older than 40 years of age. 
B) that handicapped employees should be paid the same as their non-handicapped peers when they perform comparable work. 
C) men and women should receive equal wages. 
D) wages should be the same for men and women who hold jobs which are of comparable value to the firm. 
E) men and women should be paid the same wages when their work requires equal skill,effort,and responsibility and is performed under the same conditions.

Question 13

What is the difference between mediation and arbitration?

Accepted Answer

A mediator can suggest but can

Question 14

Sammy is looking at his pay cheque.He received $900 for producing 75 units.This pay is called

Accepted Answer

A) merit pay. 
B) a stock option. 
C) knowledge-based pay. 
D) piece-rate incentive plan. 
E) skill-based pay. 
A) merit pay. 
B) a stock option. 
C) knowledge-based pay. 
D) piece-rate incentive plan. 
E) skill-based pay.

Question 15

Suppose that your union is unable to reach an agreement with company management.You get a call from your union steward telling you to be at the plant entrance at 8 a.m.with a large sign reading "Unfair to Workers." This activity is called

Accepted Answer

A) a wildcat strike. 
B) boycotting. 
C) picketing. 
D) striking. 
E) corporate campaigning. 
A) a wildcat strike. 
B) boycotting. 
C) picketing. 
D) striking. 
E) corporate campaigning.

Question 16

The human resources department of a large organization is interested in measuring the personality traits of its potential employees.The job applicants have been assured that they should feel free to answer honestly and that all responses will be anonymous. The applicants are likely to give inflated estimates of all the following except

Accepted Answer

A) emotional stability,including the person's ability to withstand stress. 
B) conscientiousness,a measure of reliability. 
C) agreeableness,a measure of the ability to cooperate. 
D) risk taking,a measure of a person's willingness to take chances. 
E) self-monitoring,a measure of the ability to alter one's behaviour based on external factors. 
A) emotional stability,including the person's ability to withstand stress. 
B) conscientiousness,a measure of reliability. 
C) agreeableness,a measure of the ability to cooperate. 
D) risk taking,a measure of a person's willingness to take chances. 
E) self-monitoring,a measure of the ability to alter one's behaviour based on external factors.

Question 17

In surveying workplace demographics across locations,Latisha Gibbons,the Swish HR manager,observes that new female and minority hires are much more likely to be hired away by Swish's rivals than nonminority hires.She is concerned and suspects that minority employees are reacting to a chilly climate for them in the workplace.Charles Clarke,Swish's CEO,is less concerned,attributing the attrition to Swish's rivals' stronger visibility among markets serving women and minorities. Which of the following,if true,would support Clarke's position that the firm does not have a diversity problem?

Accepted Answer

A) The corporation's code of ethics specifically prohibits any form of employment discrimination. 
B) Statistical analysis of middle- and top-management levels reveals no evidence of gender or ethnic bias. 
C) The firm's vice-president for operations,the CEO's most powerful associate,is a visible minority. 
D) The firm recently instituted a system-wide voluntary training program in diversity sensitivity. 
E) The newest advertising campaign creates catchy versions of brand slogans in Spanish as well as English. 
A) The corporation's code of ethics specifically prohibits any form of employment discrimination. 
B) Statistical analysis of middle- and top-management levels reveals no evidence of gender or ethnic bias. 
C) The firm's vice-president for operations,the CEO's most powerful associate,is a visible minority. 
D) The firm recently instituted a system-wide voluntary training program in diversity sensitivity. 
E) The newest advertising campaign creates catchy versions of brand slogans in Spanish as well as English.

Question 18

Computers B Us is thinking about evaluating the performance of its software programmers based on the number of errors they make.A decision to use this strategy is based on which of the following assumptions?

Accepted Answer

A) Errors in software errors are more likely than errors in hardware. 
B) All users are equally affected by software errors. 
C) Software errors have had an increasing impact recently. 
D) Software errors are always obvious to the user of the product. 
E) It is possible to determine which programmer made the software error that is discovered. 
A) Errors in software errors are more likely than errors in hardware. 
B) All users are equally affected by software errors. 
C) Software errors have had an increasing impact recently. 
D) Software errors are always obvious to the user of the product. 
E) It is possible to determine which programmer made the software error that is discovered.

Question 19

Cindy Stevens has developed a database that contains information on each employee's education,skills,work experience,and career aspirations.She plans to use this database to identify employees to fill vacancies.This data base is a

Accepted Answer

A) job specification. 
B) skills inventory. 
C) managerial grid. 
D) job analysis. 
E) replacement chart. 
A) job specification. 
B) skills inventory. 
C) managerial grid. 
D) job analysis. 
E) replacement chart.

Question 20

What is behaviour-based interviewing? What advantage does it seem to have over traditional interviewing?

Accepted Answer

Behaviour-based interviewing focuses on

The cost of living allowance clause in a contract is sought by management to hold down labour costs.

Summarize the historical development of Canadian labour unions.

Comparing dissimilar jobs,such as those of nurses and mechanics,would be most likely necessary if a manager is pursuing the idea of

Which of the following is correct with respect to behaviour-based interviewing?

A formal program for evaluating how well an employee is performing the job is a(n)

In one survey of over 1000 managers,the majority said they had to learn how to manage by trial and error.

List the options available to unions if contract negotiations break down.

The ________ provided for compulsory investigation of labour disputes by a government-appointed board before a strike was allowed.

Ann keeps hearing the term "comparable worth." She is confused about it,so you explain that it means

What is the difference between mediation and arbitration?

Sammy is looking at his pay cheque.He received $900 for producing 75 units.This pay is called

Suppose that your union is unable to reach an agreement with company management.You get a call from your union steward telling you to be at the plant entrance at 8 a.m.with a large sign reading "Unfair to Workers." This activity is called

Computers B Us is thinking about evaluating the performance of its software programmers based on the number of errors they make.A decision to use this strategy is based on which of the following assumptions?

Cindy Stevens has developed a database that contains information on each employee's education,skills,work experience,and career aspirations.She plans to use this database to identify employees to fill vacancies.This data base is a

What is behaviour-based interviewing? What advantage does it seem to have over traditional interviewing?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating,satisfying,and Leading Employees

Operations Management,productivity,and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 8: Managing Human Resources and Labour Relations

The cost of living allowance clause in a contract is sought by management to hold down labour costs.

Summarize the historical development of Canadian labour unions.

Comparing dissimilar jobs,such as those of nurses and mechanics,would be most likely necessary if a manager is pursuing the idea of

Which of the following is correct with respect to behaviour-based interviewing?

A formal program for evaluating how well an employee is performing the job is a(n)

In one survey of over 1000 managers,the majority said they had to learn how to manage by trial and error.

List the options available to unions if contract negotiations break down.

The ________ provided for compulsory investigation of labour disputes by a government-appointed board before a strike was allowed.

Ann keeps hearing the term "comparable worth." She is confused about it,so you explain that it means

What is the difference between mediation and arbitration?

Sammy is looking at his pay cheque.He received $900 for producing 75 units.This pay is called

Suppose that your union is unable to reach an agreement with company management.You get a call from your union steward telling you to be at the plant entrance at 8 a.m.with a large sign reading "Unfair to Workers." This activity is called

Computers B Us is thinking about evaluating the performance of its software programmers based on the number of errors they make.A decision to use this strategy is based on which of the following assumptions?

Cindy Stevens has developed a database that contains information on each employee's education,skills,work experience,and career aspirations.She plans to use this database to identify employees to fill vacancies.This data base is a

What is behaviour-based interviewing? What advantage does it seem to have over traditional interviewing?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Motivating,satisfying,and Leading Employees

Operations Management,productivity,and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters