Question 1

When giving negative feedback,focus on things that the individual can change.

Accepted Answer

A) True 
 B)False

Question 2

In this stage of the communication process a common understanding is reached between the participants:

Accepted Answer

A) Sender 
B) Filtering 
C) Encoding 
D) Feedback 
E) Transmission 
A) Sender 
B) Filtering 
C) Encoding 
D) Feedback 
E) Transmission

Question 3

The medium,which is highest in information richness is:

Accepted Answer

A) E-mail 
B) Management by wandering around 
C) Blogging 
D) Video-conferencing 
E) Voice mail 
A) E-mail 
B) Management by wandering around 
C) Blogging 
D) Video-conferencing 
E) Voice mail

Question 4

In the transmission phase of the communication process,the information that a sender wants to send is known as the:

Accepted Answer

A) Encoding 
B) Sender 
C) Message 
D) Receiver 
E) Noise 
A) Encoding 
B) Sender 
C) Message 
D) Receiver 
E) Noise

Question 5

Define and discuss the role of perception in communication.

Accepted Answer

Perception is the process through which

Question 6

Wireless communication is significant for the information technology revolution because it facilitates linking together people and computers,which greatly increases their decision-making ability.

Accepted Answer

A) True 
 B)False

Question 7

Define information richness and describe the information richness of communication media available to managers.

Accepted Answer

Information richness the amount of infor

Question 8

A "company newsletter" is an example of which type of communication?

Accepted Answer

A) Face-to-face meeting 
B) Impersonal written communication 
C) Fax 
D) Voice mail 
E) A memo 
A) Face-to-face meeting 
B) Impersonal written communication 
C) Fax 
D) Voice mail 
E) A memo

Question 9

Active listeners should avoid interrupting the speaker.

Accepted Answer

A) True 
 B)False

Question 10

Computer-based information technology can greatly facilitate and improve the communication process.

Accepted Answer

A) True 
 B)False

Question 11

In the communication process,the pathway through which an encoded message is sent is known as the:

Accepted Answer

A) Noise 
B) Sender 
C) Medium 
D) Receiver 
E) Encoding 
A) Noise 
B) Sender 
C) Medium 
D) Receiver 
E) Encoding

Question 12

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Accepted Answer

A) True 
 B)False

Question 13

Managers tend to have less control over nonverbal communication than they do over verbal communication.

Accepted Answer

A) True 
 B)False

Question 14

A written record that a message was sent and was received is known as:

Accepted Answer

A) Noise 
B) Encoding 
C) Decoding 
D) A paper trail 
E) Information richness 
A) Noise 
B) Encoding 
C) Decoding 
D) A paper trail 
E) Information richness

Question 15

The analytical communicator is somewhat reserved.

Accepted Answer

A) True 
 B)False

Question 16

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character,the manager is acting according to this management principle:

Accepted Answer

A) The need for noise 
B) The need for high information richness 
C) The need for jargon 
D) The need for a paper trail 
E) The need for groupthink 
A) The need for noise 
B) The need for high information richness 
C) The need for jargon 
D) The need for a paper trail 
E) The need for groupthink

Question 17

A common error made by social media managers is not recognizing the subtle differences between social media outlets.

Accepted Answer

A) True 
 B)False

Question 18

The sender is the person wishing to share information with some other person.

Accepted Answer

A) True 
 B)False

Question 19

One function of a social media strategy is that it provides the opportunity to learn from instant feedback and gather statistics and data on the users.

Accepted Answer

A) True 
 B)False

Question 20

Anything that hampers any stage of the communication process is known as noise.

Accepted Answer

A) True 
 B)False

When giving negative feedback,focus on things that the individual can change.

In this stage of the communication process a common understanding is reached between the participants:

The medium,which is highest in information richness is:

In the transmission phase of the communication process,the information that a sender wants to send is known as the:

Define and discuss the role of perception in communication.

Wireless communication is significant for the information technology revolution because it facilitates linking together people and computers,which greatly increases their decision-making ability.

Define information richness and describe the information richness of communication media available to managers.

A "company newsletter" is an example of which type of communication?

Active listeners should avoid interrupting the speaker.

Computer-based information technology can greatly facilitate and improve the communication process.

In the communication process,the pathway through which an encoded message is sent is known as the:

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Managers tend to have less control over nonverbal communication than they do over verbal communication.

A written record that a message was sent and was received is known as:

The analytical communicator is somewhat reserved.

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character,the manager is acting according to this management principle:

A common error made by social media managers is not recognizing the subtle differences between social media outlets.

The sender is the person wishing to share information with some other person.

One function of a social media strategy is that it provides the opportunity to learn from instant feedback and gather statistics and data on the users.

Anything that hampers any stage of the communication process is known as noise.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 6: Managing Communication and Information Technology IT

When giving negative feedback,focus on things that the individual can change.

In this stage of the communication process a common understanding is reached between the participants:

The medium,which is highest in information richness is:

In the transmission phase of the communication process,the information that a sender wants to send is known as the:

Define and discuss the role of perception in communication.

Wireless communication is significant for the information technology revolution because it facilitates linking together people and computers,which greatly increases their decision-making ability.

Define information richness and describe the information richness of communication media available to managers.

A "company newsletter" is an example of which type of communication?

Active listeners should avoid interrupting the speaker.

Computer-based information technology can greatly facilitate and improve the communication process.

In the communication process,the pathway through which an encoded message is sent is known as the:

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Managers tend to have less control over nonverbal communication than they do over verbal communication.

A written record that a message was sent and was received is known as:

The analytical communicator is somewhat reserved.

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character,the manager is acting according to this management principle:

A common error made by social media managers is not recognizing the subtle differences between social media outlets.

The sender is the person wishing to share information with some other person.

One function of a social media strategy is that it provides the opportunity to learn from instant feedback and gather statistics and data on the users.

Anything that hampers any stage of the communication process is known as noise.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters