Question 1

Control systems help managers deal with complex decision making.

Accepted Answer

A) True 
 B)False  True

Question 2

Corporate governance principles are used to hold managers accountable for their behaviour.

Accepted Answer

A) True 
 B)False  True

Question 3

There are five steps in the control process.

Accepted Answer

A) True 
 B)False  False

Question 4

Output standards set:

Accepted Answer

A) the quantity of the service or product the employee is to produce 
B) the quality expected in the delivery of goods or services 
C) the standards that govern the number of hours worked 
D) the standards that govern how long it is supposed to take to complete a task 
E) the norms that govern how coworkers should interact with one another 
A) the quantity of the service or product the employee is to produce 
B) the quality expected in the delivery of goods or services 
C) the standards that govern the number of hours worked 
D) the standards that govern how long it is supposed to take to complete a task 
E) the norms that govern how coworkers should interact with one another

Question 5

In an organization with an innovative culture,managers use bureaucratic control.

Accepted Answer

A) True 
 B)False

Question 6

The steps in the control process are:

Accepted Answer

A) Establishing standards,measuring performance,evaluating performance,and taking corrective action 
B) Establishing standards,evaluating performance,comparing,and taking corrective action 
C) Measuring performance,comparing,evaluating actual performance,and taking corrective action 
D) Establishing standards,evaluating performance,measuring performance,and confirming appropriate standards 
E) Establishing standards of performance,then measuring,comparing,and evaluating actual performance 
A) Establishing standards,measuring performance,evaluating performance,and taking corrective action 
B) Establishing standards,evaluating performance,comparing,and taking corrective action 
C) Measuring performance,comparing,evaluating actual performance,and taking corrective action 
D) Establishing standards,evaluating performance,measuring performance,and confirming appropriate standards 
E) Establishing standards of performance,then measuring,comparing,and evaluating actual performance

Question 7

An organization's production system involves all of the following,except:

Accepted Answer

A) acquiring raw materials 
B) marketing finished products 
C) converting inputs into outputs 
D) distributing outputs 
E) acquiring component parts 
A) acquiring raw materials 
B) marketing finished products 
C) converting inputs into outputs 
D) distributing outputs 
E) acquiring component parts

Question 8

Given the information below,determine this organization's gross profit margin: Net Sales Revenue $300,000
Cost of Goods Sold $150,000
Net Profit $20,000
Total Assets $250,00

Accepted Answer

A) 15% 
B) 20% 
C) 50% 
D) 30% 
E) 40% 
A) 15% 
B) 20% 
C) 50% 
D) 30% 
E) 40%

Question 9

All organizations make use of bureaucratic control methods in their dealings with the employees of the organization.This type of control system can,however,create problems for the subordinates.Discuss these types of problems and explain what an organization's managers can do to reduce these types of problems within the organization.

Accepted Answer

Problems include: First,bureaucratic rul

Question 10

Which of the following terms tells managers whether they have the resources available to meet the claims of short-term creditors?

Accepted Answer

A) Gross profit margin 
B) Return on capital 
C) Return on investment 
D) Operating margin 
E) The current ratio 
A) Gross profit margin 
B) Return on capital 
C) Return on investment 
D) Operating margin 
E) The current ratio

Question 11

Which of the following terms measures the degree to which managers use debt (borrow money)or equity (issue new shares)to finance ongoing operations?

Accepted Answer

A) Gross profit margin 
B) Times-covered ratio 
C) Return on investment 
D) Quick ratio 
E) The current ratio 
A) Gross profit margin 
B) Times-covered ratio 
C) Return on investment 
D) Quick ratio 
E) The current ratio

Question 12

Concurrent control is at the heart of total quality management programs.

Accepted Answer

A) True 
 B)False

Question 13

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organization.Discuss the four major types of financial measures used by these managers and give one specific example of each of these measures in terms of how it would be computed.

Accepted Answer

Managers use profit ratio (ROI,gross pro

Question 14

This type of ratio is used to determine if a company has the resources available to meet the claims of short-term creditors:

Accepted Answer

A) ROI 
B) quick ratio 
C) current ratio 
D) inventory turnover 
E) days sales outstanding 
A) ROI 
B) quick ratio 
C) current ratio 
D) inventory turnover 
E) days sales outstanding

Question 15

A budget that states how managers intend to use organizational resources to achieve organizational goals is known as:

Accepted Answer

A) financial budget 
B) capital budget 
C) functional budget 
D) operating budget 
E) master budget 
A) financial budget 
B) capital budget 
C) functional budget 
D) operating budget 
E) master budget

Question 16

A system that alerts managers to excessive customer returns is an example of concurrent control.

Accepted Answer

A) True 
 B)False

Question 17

Return on investment is:

Accepted Answer

A) net profit after taxes divided by total assets 
B) net income before taxes divided by total assets 
C) gross profit margin 
D) operating profit 
E) operating costs 
A) net profit after taxes divided by total assets 
B) net income before taxes divided by total assets 
C) gross profit margin 
D) operating profit 
E) operating costs

Question 18

Discuss the importance of organizational control in helping managers perform their work.

Accepted Answer

Control systems make organizations more

Question 19

The process by which managers monitor and regulate the organization to determine if the organization is operating efficiently and effectively is known as controlling.

Accepted Answer

A) True 
 B)False

Question 20

The components of an effective output control system are:

Accepted Answer

A) Objective financial measures,performance standards derived from goals,and appropriate operating budgets 
B) Subjective financial measures,performance standards derived from goals,and appropriate operating budgets 
C) Cost budget analysis,divisional goals,and performance standards 
D) Capital budget planning,evaluation of results,and corrective action taken when necessary 
E) Feedforward,control mechanisms,capital budget planning,and operational goals 
A) Objective financial measures,performance standards derived from goals,and appropriate operating budgets 
B) Subjective financial measures,performance standards derived from goals,and appropriate operating budgets 
C) Cost budget analysis,divisional goals,and performance standards 
D) Capital budget planning,evaluation of results,and corrective action taken when necessary 
E) Feedforward,control mechanisms,capital budget planning,and operational goals

Control systems help managers deal with complex decision making.

Corporate governance principles are used to hold managers accountable for their behaviour.

There are five steps in the control process.

Output standards set:

In an organization with an innovative culture,managers use bureaucratic control.

The steps in the control process are:

An organization's production system involves all of the following,except:

Given the information below,determine this organization's gross profit margin: Net Sales Revenue $300,000 Cost of Goods Sold $150,000 Net Profit $20,000 Total Assets $250,00

Which of the following terms tells managers whether they have the resources available to meet the claims of short-term creditors?

Which of the following terms measures the degree to which managers use debt (borrow money)or equity (issue new shares)to finance ongoing operations?

Concurrent control is at the heart of total quality management programs.

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organization.Discuss the four major types of financial measures used by these managers and give one specific example of each of these measures in terms of how it would be computed.

This type of ratio is used to determine if a company has the resources available to meet the claims of short-term creditors:

A budget that states how managers intend to use organizational resources to achieve organizational goals is known as:

A system that alerts managers to excessive customer returns is an example of concurrent control.

Return on investment is:

Discuss the importance of organizational control in helping managers perform their work.

The process by which managers monitor and regulate the organization to determine if the organization is operating efficiently and effectively is known as controlling.

The components of an effective output control system are:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

Control systems help managers deal with complex decision making.

Corporate governance principles are used to hold managers accountable for their behaviour.

There are five steps in the control process.

Output standards set:

In an organization with an innovative culture,managers use bureaucratic control.

The steps in the control process are:

An organization's production system involves all of the following,except:

Given the information below,determine this organization's gross profit margin: Net Sales Revenue $300,000 Cost of Goods Sold $150,000 Net Profit $20,000 Total Assets $250,00

Which of the following terms tells managers whether they have the resources available to meet the claims of short-term creditors?

Which of the following terms measures the degree to which managers use debt (borrow money)or equity (issue new shares)to finance ongoing operations?

Concurrent control is at the heart of total quality management programs.

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organization.Discuss the four major types of financial measures used by these managers and give one specific example of each of these measures in terms of how it would be computed.

This type of ratio is used to determine if a company has the resources available to meet the claims of short-term creditors:

A budget that states how managers intend to use organizational resources to achieve organizational goals is known as:

A system that alerts managers to excessive customer returns is an example of concurrent control.

Return on investment is:

Discuss the importance of organizational control in helping managers perform their work.

The process by which managers monitor and regulate the organization to determine if the organization is operating efficiently and effectively is known as controlling.

The components of an effective output control system are:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters