Question 1

______ is the frequency with which the product or service meets design specifications.

Accepted Answer

Consistent quality

Question 2

Identify a large employer in your hometown. Describe this organization's inputs, processes, and outputs.

Accepted Answer

Answers will vary based on the employer selected.

Question 3

One effective global strategy is strategic alliances.

Accepted Answer

A) True 
 B)False  True

Question 4

A form of strategic alliance when one firm has resources and capabilities that another needs but is unwilling (or unable) to duplicate is called _______  .

Accepted Answer

collaborat

Question 5

______ is a demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Accepted Answer

The answer of ______ is a demonstrated level of performance...

Question 6

Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.

Accepted Answer

A) True 
 B)False

Question 7

Productivity is defined as ______ over ______ .

Accepted Answer

The answer of Productivity is defined as ______ over ______...

Question 8

______ is a set of activities that delivers value to external customers.

Accepted Answer

The answer of ______ is a set of activities that...

Question 9

Which of the following technologies is least likely to help companies to improve their competitiveness?

Accepted Answer

A)  automated robots 
B)  electronic mail 
C)  the Internet 
D)  keypunch cards 
A)  automated robots 
B)  electronic mail 
C)  the Internet 
D)  keypunch cards

Question 10

______ measures the frequency with which delivery- time promises are met.

Accepted Answer

The answer of ______ measures the frequency with which delivery-...

Question 11

An operations strategy is a pattern of decisions and investments over time that develop a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 12

One of the main outputs from any processes should include which of the following?

Accepted Answer

A)  Interest 
B)  Standard 
C)  Service 
D)  Price 
A)  Interest 
B)  Standard 
C)  Service 
D)  Price

Question 13

Inputs to a process can include human resources.

Accepted Answer

A) True 
 B)False

Question 14

Explain what is meant by an organization's internal customer, and its external customers. Use examples to support your explanation of the difference between these two types of customers.

Accepted Answer

Internal customers are one or more emplo

Question 15

Explain the distinction between the three competitive priorities that deal with time, and provide examples of each: fast delivery time, on- time delivery, and development speed.

Accepted Answer

Fast delivery time is the elapsed time b

Question 16

Which one of the following statements concerning productivity is TRUE?

Accepted Answer

A)  Productivity improvement is achieved by increasing the inputs used to produce a given level of output. 
B)  Accounting for several inputs simultaneously is not possible. 
C)  Multifactor productivity is an index of the output provided by more than one of the resources used in production. 
D)  The low growth in service productivity has had little effect on overall productivity in countries such as Canada and the U.S.. 
A)  Productivity improvement is achieved by increasing the inputs used to produce a given level of output. 
B)  Accounting for several inputs simultaneously is not possible. 
C)  Multifactor productivity is an index of the output provided by more than one of the resources used in production. 
D)  The low growth in service productivity has had little effect on overall productivity in countries such as Canada and the U.S..

Question 17

On a per capita basis, as a nation Canada is one of lowest emitters of greenhouse gases in the world.

Accepted Answer

A) True 
 B)False

Question 18

Every process has a customer.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is NOT fundamental to supply chain management?

Accepted Answer

A)  The flow of materials 
B)  Supply provider 
C)  Services 
D)  Information with customer demand 
A)  The flow of materials 
B)  Supply provider 
C)  Services 
D)  Information with customer demand

Question 20

The first step of needs assessment is market analysis.

Accepted Answer

A) True 
 B)False

______ is the frequency with which the product or service meets design specifications.

Identify a large employer in your hometown. Describe this organization's inputs, processes, and outputs.

One effective global strategy is strategic alliances.

A form of strategic alliance when one firm has resources and capabilities that another needs but is unwilling (or unable) to duplicate is called _______ .

______ is a demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.

Productivity is defined as over .

______ is a set of activities that delivers value to external customers.

Which of the following technologies is least likely to help companies to improve their competitiveness?

______ measures the frequency with which delivery- time promises are met.

An operations strategy is a pattern of decisions and investments over time that develop a competitive advantage.

One of the main outputs from any processes should include which of the following?

Inputs to a process can include human resources.

Explain what is meant by an organization's internal customer, and its external customers. Use examples to support your explanation of the difference between these two types of customers.

Explain the distinction between the three competitive priorities that deal with time, and provide examples of each: fast delivery time, on- time delivery, and development speed.

Which one of the following statements concerning productivity is TRUE?

On a per capita basis, as a nation Canada is one of lowest emitters of greenhouse gases in the world.

Every process has a customer.

Which of the following is NOT fundamental to supply chain management?

The first step of needs assessment is market analysis.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 1: Creating Customer Value

______ is the frequency with which the product or service meets design specifications.

Identify a large employer in your hometown. Describe this organization's inputs, processes, and outputs.

One effective global strategy is strategic alliances.

A form of strategic alliance when one firm has resources and capabilities that another needs but is unwilling (or unable) to duplicate is called _______ .

______ is a demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.

Productivity is defined as ______ over ______ .

______ is a set of activities that delivers value to external customers.

Which of the following technologies is least likely to help companies to improve their competitiveness?

______ measures the frequency with which delivery- time promises are met.

An operations strategy is a pattern of decisions and investments over time that develop a competitive advantage.

One of the main outputs from any processes should include which of the following?

Inputs to a process can include human resources.

Explain what is meant by an organization's internal customer, and its external customers. Use examples to support your explanation of the difference between these two types of customers.

Explain the distinction between the three competitive priorities that deal with time, and provide examples of each: fast delivery time, on- time delivery, and development speed.

Which one of the following statements concerning productivity is TRUE?

On a per capita basis, as a nation Canada is one of lowest emitters of greenhouse gases in the world.

Every process has a customer.

Which of the following is NOT fundamental to supply chain management?

The first step of needs assessment is market analysis.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Productivity is defined as over .