Question 1

Which one of the following statements is TRUE?

Accepted Answer

A)  The process of concurrent engineering requires design engineers, manufacturing specialists, and marketers to work jointly in designing a product and selecting a production process. 
B)  Increased market segmentation and technological advances mandate long development cycles. 
C)  Firms like Ford and Honda found that the concept of concurrent engineering is not cost effective. 
D)  Recent trends are for manufacturing firms not to involve operations until the final design stage has been reached. 
A)  The process of concurrent engineering requires design engineers, manufacturing specialists, and marketers to work jointly in designing a product and selecting a production process. 
B)  Increased market segmentation and technological advances mandate long development cycles. 
C)  Firms like Ford and Honda found that the concept of concurrent engineering is not cost effective. 
D)  Recent trends are for manufacturing firms not to involve operations until the final design stage has been reached.

Question 2

A process involves transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 3

Briefly describe the six broad dimensions of customer value, and identify the competitive priorities for operational processes associated with each of these dimensions.

Accepted Answer

The four broad dimensions of customer va

Question 4

The text views operations management in several different ways. One acceptable view of operations management is as a

Accepted Answer

A)  set of decisions related to budgeting the annual resources between different functional areas. 
B)  set of decisions related to product pricing and marketing. 
C)  corporate function in which the best way to finance corporate assets is determined. 
D)  system wherein inputs pass through one or more operations and are transformed into outputs (goods or services). 
A)  set of decisions related to budgeting the annual resources between different functional areas. 
B)  set of decisions related to product pricing and marketing. 
C)  corporate function in which the best way to finance corporate assets is determined. 
D)  system wherein inputs pass through one or more operations and are transformed into outputs (goods or services).

Question 5

______ measures how quickly a new product or service is introduced, covering the elapsed time from idea generation through final design and production.

Accepted Answer

The answer of ______ measures how quickly a new product...

Question 6

An operations management department typically performs one process.

Accepted Answer

A) True 
 B)False

Question 7

Consistent quality is unimportant to today's consumers.

Accepted Answer

A) True 
 B)False

Question 8

Today, many environmental issues are receiving more emphasis.

Accepted Answer

A) True 
 B)False

Question 9

Functions within an organization are characterized by having their own knowledge and skill areas, primary responsibilities, processes, and decision domains.

Accepted Answer

A) True 
 B)False

Question 10

______ is how industrial buyers often refer to fast delivery time.

Accepted Answer

The answer of ______ is how industrial buyers often refer...

Question 11

As the value of output per work hour goes up, the nation's standard of living is lowered.

Accepted Answer

A) True 
 B)False

Question 12

In new service development, competitive priorities will include the which of following?

Accepted Answer

A)  Substitute 
B)  Quantity 
C)  Customization 
D)  Variety 
A)  Substitute 
B)  Quantity 
C)  Customization 
D)  Variety

Question 13

As a percentage of total employment within the Canadian economy, jobs in the service sector have declined over the past 40 years.

Accepted Answer

A) True 
 B)False

Question 14

Identify and describe three different trends in operations management.

Accepted Answer

The textbook lists three trend

Question 15

Customer benefit bundle consists of a core good and/or service and a set of peripheral goods and Services.

Accepted Answer

A) True 
 B)False

Question 16

Many companies today compete on the basis of time.

Accepted Answer

A) True 
 B)False

Question 17

Beyond setting goals or objectives, identify and briefly describe the three major aspects of corporate strategy that are critical to the operations of a company.

Accepted Answer

Corporate strategy must adapt to changes

Question 18

Processes have inputs and customer outputs, such input might include which of the following?

Accepted Answer

A)  Materials 
B)  Products 
C)  Tariffs 
D)  Taxes 
A)  Materials 
B)  Products 
C)  Tariffs 
D)  Taxes

Question 19

Measuring the number of square metres of carpet installed per day by an installer working for a flooring company is example of a multifactor measure of productivity.

Accepted Answer

A) True 
 B)False

Question 20

In business setting, a crucial reason for monitoring is to stay ahead of the competition.

Accepted Answer

A) True 
 B)False

Which one of the following statements is TRUE?

A process involves transforming inputs into outputs.

Briefly describe the six broad dimensions of customer value, and identify the competitive priorities for operational processes associated with each of these dimensions.

The text views operations management in several different ways. One acceptable view of operations management is as a

______ measures how quickly a new product or service is introduced, covering the elapsed time from idea generation through final design and production.

An operations management department typically performs one process.

Consistent quality is unimportant to today's consumers.

Today, many environmental issues are receiving more emphasis.

Functions within an organization are characterized by having their own knowledge and skill areas, primary responsibilities, processes, and decision domains.

______ is how industrial buyers often refer to fast delivery time.

As the value of output per work hour goes up, the nation's standard of living is lowered.

In new service development, competitive priorities will include the which of following?

As a percentage of total employment within the Canadian economy, jobs in the service sector have declined over the past 40 years.

Identify and describe three different trends in operations management.

Customer benefit bundle consists of a core good and/or service and a set of peripheral goods and Services.

Many companies today compete on the basis of time.

Beyond setting goals or objectives, identify and briefly describe the three major aspects of corporate strategy that are critical to the operations of a company.

Processes have inputs and customer outputs, such input might include which of the following?

Measuring the number of square metres of carpet installed per day by an installer working for a flooring company is example of a multifactor measure of productivity.

In business setting, a crucial reason for monitoring is to stay ahead of the competition.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters

Exam 1: Creating Customer Value

Which one of the following statements is TRUE?

A process involves transforming inputs into outputs.

Briefly describe the six broad dimensions of customer value, and identify the competitive priorities for operational processes associated with each of these dimensions.

The text views operations management in several different ways. One acceptable view of operations management is as a

______ measures how quickly a new product or service is introduced, covering the elapsed time from idea generation through final design and production.

An operations management department typically performs one process.

Consistent quality is unimportant to today's consumers.

Today, many environmental issues are receiving more emphasis.

Functions within an organization are characterized by having their own knowledge and skill areas, primary responsibilities, processes, and decision domains.

______ is how industrial buyers often refer to fast delivery time.

As the value of output per work hour goes up, the nation's standard of living is lowered.

In new service development, competitive priorities will include the which of following?

As a percentage of total employment within the Canadian economy, jobs in the service sector have declined over the past 40 years.

Identify and describe three different trends in operations management.

Customer benefit bundle consists of a core good and/or service and a set of peripheral goods and Services.

Many companies today compete on the basis of time.

Beyond setting goals or objectives, identify and briefly describe the three major aspects of corporate strategy that are critical to the operations of a company.

Processes have inputs and customer outputs, such input might include which of the following?

Measuring the number of square metres of carpet installed per day by an installer working for a flooring company is example of a multifactor measure of productivity.

In business setting, a crucial reason for monitoring is to stay ahead of the competition.

Supply Chain Management

Supply Chain Sustainability and Humanitarian Logistics

Process Configuration

Capacity

Waiting Lines

Inventory Management

Quality and Process Improvement

Lean Systems

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Filters